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FitSM® Foundation Certification Training

FitSM® Foundation Certification Training

Course 1280

Duration: 1 day
Exam Voucher: Yes
Language: English
Level: Foundation

In this FitSM Foundation training course, you’ll learn to implement the foundations of effective IT Service Management (ITSM) processes using Fits — a concise, lightweight, and achievable ITSM standard. FitSM is designed for professionals who wish to be quickly recognised for having the competencies needed to implement effective ITSM processes — without delving into the intense detail of other frameworks.

ITSM is the de facto standard most organisations use to manage IT and streamline Information Technology activities into customer-facing services. Initially, the IT Infrastructure Library (ITIL^®) provided the core guidance using a Best Practice for organisations to fulfil this purpose. However, with very few exceptions, only a few processes are adopted, mainly in customer interfacing IT support.

FitSM Foundation Training Delivery Methods

In-Person
Online

FitSM Foundation Training Information

In this course, you will learn the following:

The primary IT service management concepts and terms.
The purpose and structure of FitSM standards – plus their relationship to other standards.
The process framework underpinning FitSM.
The requirements defined in FitSM – enabling you to adopt implementation more quickly and efficiently.
How to help your organisation achieve the first step toward implementing the complete set of IT Service Management processes.
Methods to enhance your organisation’s provision of IT services.
Practical applications of ITSM processes in federated environments – where services are managed in cooperation with competing or disparate organisations.

Training Prerequisites

None.

Certification Information

Attendees of this FitSM Foundation course can take the FitSM Foundation exam at the end of class.

The exam is 30 minutes, a closed book with 20 multiple-choice questions. At least 65% of correct answers (13 of 20) are required to pass the exam.

FitSM Foundation Training Outline

Module 1: IT Service Management: Introduction, Terms & Concepts

In this module, you will learn how to:

Articulate the need for IT service management
Define key ITSM terms and concepts

Module 2: The FitSM Approach & Standards Family

In this module, you will learn how to:

Define FitSM
Articulate the FitSM approach
Understand key ITSM and FitSM principles

Module 3: IT Service Management – General Aspects

In this module, you will learn how to:

Define general aspects of a Service Management System (SMS)
Understand key concepts of the SMS

Module 4: IT Service Management – Processes

In this module, you will learn how to:

Understand the critical processes of ITSM
Articulate the requirements of each process according to FitSM

Module 5: Benefits, Risks & Challenges of Implementing IT Service Management

In this module, you will learn how to:

Articulate the risks and benefits of implementing ITSM
Understand how federated IT service provisioning compares with non-federated IT service provisioning

Module 6: Related Standards & Frameworks

In this module, you will learn how to:

Define related ITSM standards and frameworks and how FitSM can complement their approaches

Get This Course 7 700 kr

1-Day Instructor-Led Course
Exam included
Earn the FitSM Foundation Certification
After-course instructor coaching benefit

Include dates with afternoon start times

#1280

nov 10 15:00 - 23:00 CET

Virtual
dec 8 10:00 - 18:00 CET

London or Virtual
dec 8 15:00 - 23:00 CET

Virtual
dec 12 9:00 - 16:30 CET

Stockholm or Virtual
jan 4 15:00 - 23:00 CET

Virtual
jan 29 15:00 - 23:00 CET

Virtual
feb 26 15:00 - 23:00 CET

Virtual
mar 12 9:00 - 16:30 CET

Stockholm or Virtual
mar 12 10:00 - 18:00 CET

London or Virtual
mar 28 14:00 - 22:00 CET

Virtual
maj 3 15:00 - 23:00 CEST

Virtual
maj 31 15:00 - 23:00 CEST

Virtual
jun 7 9:00 - 16:30 CEST

Virtual
jun 7 10:00 - 18:00 CEST

Virtual
jul 2 15:00 - 23:00 CEST

Virtual
aug 9 15:00 - 23:00 CEST

Virtual
sep 6 15:00 - 23:00 CEST

Virtual
sep 6 9:00 - 16:30 CEST

Virtual
sep 6 10:00 - 18:00 CEST

Virtual

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FitSM Foundation Training FAQs

FitSM is a free and lightweight standards family to facilitate service management in IT service provision. The FitSM standard and associated certification scheme are maintained by the ITEMO (IT Education Management Organisation) FitSM working group. The FitSM standard was initially developed through the FedSM Project, funded by the European Commission.

FitSM is designed to be compatible with ISO/IEC 20000-1 (requirements for a service management system) international standards and ITIL. The FitSM process model, requirements, recommended activities, and role model targets a lightweight implementation. Equally, it can be applied as a first step to introducing full ITSM, i.e., applying ITIL good practices and achieving compliance against ISO/IEC 20000-1.

Create a clear, pragmatic, lightweight and achievable standard for effective IT service management (ITSM).
Offer a version of ITSM which is more accessible for a broader range of environments than traditional ITSM solutions, including federated scenarios.
Provide solutions that can be efficiently implemented in organisations ranging from SMEs and start-ups to large enterprises.
Define an achievable baseline of ITSM effectiveness that can be expanded if necessary.

FitSM® training and certification is designed for all professionals providing and delivering IT services.
Past attendees of ITIL training who are interested in learning a more flexible framework in which to apply the principles of ITIL.