ServiceNow Configuration Management Database (CMDB) Fundamentals Training

Embark on a 3-day interactive journey to master the ServiceNow CMDB. This course covers essential design principles and techniques, including solutions for automating data ingestion, governance, and gaining insight from the data in a healthy CMDB.

Designed to mirror the content from the CMDB Fundamentals on-demand course on NOW Learning, this live class offers an engaging blend of:

•  Instructor-Led Lectures and Demonstrations
•  Collaborative Student Discussions
•  Hands-On Exercises focused on configuring, ingesting, governing, and deriving insights from CMDB data.

Additionally, participants will evaluate their skills through an adaptive simulator, providing the opportunity to earn a CMDB micro-certification. This course goes beyond the basics, offering a dynamic and immersive experience to build confidence and expertise with the ServiceNow CMDB.

IMPORTANT: This course does not provide a course guidebook. All content presented to the student is available from the CMDB Fundamentals On Demand. However, students will receive the lab exercise files that are performed in class plus a copy of the instructor slide deck.

ServiceNow CMDB Fundamentals Training Delivery Methods

• Online

• Upskill your whole team by bringing Private Team Training to your facility.

ServiceNow CMDB Fundamentals Training Information

• Upon completion of this course, learners will be able to:

  • Describe the CMDB and the attributes that provide enterprise-wide visibility
  • Learn the stages for planning a successful CMDB deployment
  • Explore best practices for configuring and implementing a CMDB, including the role of Health Scan
  • Explain how the CI Class Manager provides a centralized place to create and edit CI classes
  • Leverage the Identification and Reconciliation Engine for identifying and reconciling data from different data sources
  • Enable and use the Multisource CMDB
  • Ingest data into the CMDB using ServiceNow Discovery, Service Mapping, third-party discovery tools, and IntegrationHub ETL
  • Configure and use the CMDB Health Dashboard to drive improvement in completeness, compliance, and correctness of CI data
  • Identify and manage duplicate CIs in the CMDB
  • Create complex queries on CMDB data using Query Builder
  • Remediate common issues with the CMDB

• Prerequisites

  • Welcome to ServiceNow
  • On Demand
  • 3-hours
  • This course provides critical core skills on Navigation, Form Usage, List Filters, and more!
  • ServiceNow Administration Fundamentals (SNAF) Training
  • Certified System Administrator (preferred)
  • Recommended Experience:
  • It is recommended students taking the course have working knowledge and experience of the NOW Platform including some basic understanding of the CMDB.
  • It is also beneficial that students taking the course have an understanding of architecting solutions around a company CMDB to meet specific use cases required by the enterprise.