ITIL® 4 Specialist: Plan, Implement & Control

Course 1301

  • Duration: 3 days
  • Exam Voucher: Yes
  • Language: English
  • Level: Intermediate

The ITIL 4 Specialist: Plan, Implement and Control combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams.

The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximising value from these practices. These are namely: ITIL 4 Change Enablement Practice, ITIL 4 Deployment Management Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice, and ITIL 4 IT Asset Management Practice.

ITIL 4 Specialist: Plan, Implement and Control enables professionals to: 

  • Define the key concepts, principles, values and challenges of ITIL 4’s five management practices 
  • Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals 
  • Integrate the practices in the organisation’s value streams 
  • Understand the interfaces and synergies across these five practices 
  • Apply metrics and practice success factors to improve performance 
  • Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.

ITIL 4 Specialist: Plan, Implement and Control Delivery Methods

  • In-Person

  • Online

  • Upskill your whole team by bringing Private Team Training to your facility.

ITIL 4 Specialist: Plan, Implement and Control Training Information

In this course, you will receive:

  • Official course content and curriculum
  • PeopleCert Exam Voucher included
  • Take2 exam re-sit included (eligible on public events)
  • After-course instructor coaching benefit included

Training Prerequisites

ITIL 4 Foundation Certificate (Course 1199) or ITIL 4 Managing Professional Transition Certificate.

Exam Information

  • 60 questions 
  • Multiple choice 
  • 39 out of 60 marks required to pass (65%) 
  • 90 minutes 
  • Closed book.   

Certification Renewal

Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.

ITIL 4 Specialist: Plan, Implement and Control Training Outline

In this module, you will learn how to:

  • Explain and describe key concepts of CE
  • Describe the key inputs, outputs, and activities of the processes of CE
  • Integrate CE in the organisation’s value streams
  • Describe the roles and competences of CE
  • Know how to position CE in the organisational structure
  • Explain how information and technology support and enable CE
  • Understand the role of partners and suppliers in CE
  • Understand how the ITIL capability model can be used to develop CE
  • Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles

In this module, you will learn how to:

  • Explain and describe key concepts of RM
  • Describe the key inputs, outputs, and activities of the processes of RM
  • Integrate RM in the organisation’s value streams
  • Describe the roles and competences of RM
  • Know how to position RM in the organisational structure
  • Explain how information and technology support and enable RM
  • Understand the role of partners and suppliers in RM
  • Understand how the ITIL capability model can be used to develop RM
  • Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles

In this module, you will learn how to:

  • Explain and describe key concepts of SCM
  • Describe the key inputs, outputs, and activities of the processes of SCM
  • Integrate SCM in the organisation’s value streams
  • Describe the roles and competences of SCM
  • Know how to position SCM in the organisational structure
  • Explain how information and technology support and enable SCM
  • Understand the role of partners and suppliers in SCM
  • Understand how the ITIL capability model can be used to develop SCM
  • Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles

In this module, you will learn how to:

  • Explain and describe key concepts of DM
  • Describe the key inputs, outputs, and activities of the processes of DM
  • Integrate DM in the organisation’s value streams
  • Describe the roles and competences of DM
  • Know how to position DM in the organisational structure
  • Explain how information and technology support and enable DM
  • Understand the role of partners and suppliers in DM
  • Understand how the ITIL capability model can be used to develop DM
  • Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles

In this module, you will learn how to:

  • Explain and describe key concepts of ITAM
  • Describe the key inputs, outputs, and activities of the processes of ITAM
  • Integrate ITAM in the organisation’s value streams
  • Describe the roles and competences of ITAM
  • Know how to position ITAM in the organisational structure
  • Explain how information and technology support and enable ITAM
  • Understand the role of partners and suppliers in ITAM
  • Understand how the ITIL capability model can be used to develop ITAM
  • Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles

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ITIL 4 Specialist: Plan, Implement and Control FAQs

The ITIL 4 Specialist: Plan, Implement and Control combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximising value from these practices. 

 

ITIL® 4: Change Enablement Training

ITIL® 4: Release Management Training

ITIL® 4: Service Configuration Management Training

ITIL® 4: Deployment Management Training

ITIL® 4: IT Asset Management Training

This combined practice course is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross-practice collaboration and effective service value streams, and who are looking to attain ITIL Practice Manager designation.  

To achieve the ITIL 4 Practice Manager designation, you will need to have completed 5 individual practices plus the ITIL Specialist: Create, Deliver and Support module, or you will need to have completed the 3-day bundled or combined module (like the course offered on this page) plus the ITIL Specialist: Create, Deliver and Support module. 

For publicly scheduled course events, Learning Tree will set up the Take2 option for all attendees when we order your exam voucher. If you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake. 

Though exam vouchers can cost hundreds, there is no additional cost to you to sign up for the Take2 re-sit program. Take2 is an additional complimentary benefit offered to you by Learning Tree. 

Yes, you must re-sit the exam within six months of your initial exam.