ITIL® 4: Problem Management Training

Course 5342

  • Duration: 1 day
  • Exam Voucher: Yes
  • Language: English
  • Level: Intermediate

The ITIL 4 Practitioner: Problem Management practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors.

This course will help you to:

  • Increase reliability of IT services
  • Reduce losses and costs caused by IT service unavailability or degradation
  • Fulfil service quality targets
  • Reduce technical debt
  • Anticipate utilisation of IT support resources
  • Measure, assess, and develop the Problem Management practice capability in your organisation by using the ITIL Maturity Model.

ITIL Problem Management Training Delivery Methods

  • In-Person

  • Online

  • Upskill your whole team by bringing Private Team Training to your facility.

ITIL Problem Management Training Information

In this course, you will receive:

  • Official course content and curriculum
  • PeopleCert Exam Voucher included
  • Take2 exam re-sit included (eligible on public events)
  • After-course instructor coaching benefit included

Training Prerequisites

ITIL 4 Foundation Certificate (ITIL® 4 Foundation Training • course 1199) or ITIL 4 Managing Professional Transition Certificate

Certification Information

Exam Information

  • 20 questions
  • Multiple choice
  • 13 out of 20 marks required to pass (65%)
  • 30 minutes
  • Closed book

Certification Renewal: Starting 2023, all PeopleCert Global Best Practice certifications must be renewed after 3 years.

ITIL Problem Management Training Outline

In this module, you will learn how to:

  • Understand the purpose and description of the ITIL Problem Management Practice
  • Familiarise yourself with the common terms and concepts
  • Learn the scope of the Problem Management Practice Area
  • Explain practice success factors
  • Identify key metrics

In this module, you will learn how to:

  • Apply processes to fulfil the purpose of the practice
  • Assess value stream contribution

In this module, you will learn how to:

  • Define roles, competencies, and responsibilities
  • Understand organisational structure and teams

In this module, you will learn how to:

  • Facilitate information exchange
  • Implement automation and tooling

In this module, you will learn how to:

  • Identify the dependencies of the practice on third parties
  • Recognise how partners and suppliers can support the practice

In this module, you will learn how to:

  • Evaluate the practice capability levels
  • Conduct capability self-assessment
  • Develop incident management capability
  • Next Steps

Need Help Finding The Right Training Solution?

Our training advisors are here for you.

ITIL Problem Management Training FAQs

Anyone who is certified in ITIL 4 Foundation and who desires to learn more about Problem Management.

Yes, it will not only recertify any expiring certification, but you will also gain additional certification in the Incident Management practice.

You will be provided with an exam voucher for the exam and a link to register and schedule your online exam sessions with the PeopleCert web proctoring service. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.

For publicly scheduled course events, Learning Tree will set up the Take2 option for all attendees when we order your exam voucher. If you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake.

Though exam vouchers can cost hundreds, there is no additional cost to you to sign up for the Take2 re-sit programme. Take2 is an additional complimentary benefit offered to you by Learning Tree.

Yes, you must re-sit the exam within six months of your initial exam.