Course 2533
Platform Analytics enables the monitoring, trending, and proactive improvement of business services using Key Performance Indicators (KPIs) and metrics viewed in role-based dashboards.
This two-day training builds upon the knowledge obtained in the Platform Analytics Fundamentals course. Here you continue to build a solid analytics data foundation, model key business process indicators, build data visualization, and design compelling dashboards to help drive service delivery quality and efficiency.
Online
Upskill your whole team by bringing Private Team Training to your facility.
In this course, you will learn:
Prerequisites:
Certification Information
Upon completion of this course, the candidate will be granted access to the voucher for the Certified Implementation Specialist - Platform Analytics (CIS-PA) Exam.
Module 1: Adoption Journey
Objectives
Lab work
Module 2: Platform Analytics Experience
Objectives
Introduced the Platform Analytics Experience using Analytics Center - a one-stop shop for building Visualizations and Next Experience Dashboards. Learn about the components of Analytics Center that focus on building quick and powerful visualizations using the In-Line Dashboard Editor.
Lab work
Module 3: Bucket Groups and Scripts
Objectives
Introduce the concept of bucket groups and the process for configuring a bucket group as a breakdown source. Discuss scripts and configure scripted breakdown mappings. Outline best practices for breakdown data growth management.
Lab work
Module 4: Breakdown Security
Objectives
Implement advanced use cases for Breakdown categorization and navigation. Configure Indicator, Breakdown, and Breakdown Element-level security options.
Lab work
Module 5: Advanced Data Visualization Techniques
Objectives
Build a Database View to join tables virtually. Create various Data Visualizations in Platform Analytics by using various types of data sources. Use the advanced features of Visualization Designer to build powerful data analysis and deeper process insights.
Lab work
Module 6: Dashboards and Filtering
Objectives
Build an In-Line Editor Dashboard in Platform Analytics. Add various types of elements and configure the dashboard. Create single, multiple, and cascading filters using various data sources with pre-defined conditions.
Lab work
Module 7: Spotlight
Objectives
Identify key Spotlight capabilities, configure Spotlight Criteria, implement Spotlight reporting, set up Spotlight for Service Monitoring, and navigate Spotlight Interactive Analysis.
Lab work
Module 8: Analytics on Platform Metric
Objectives
Define Metric Definitions and Metric Instances, review the Metric Instance generation, configure Metric Instance Reporting, and build Metric-based Automated Indicators.
Lab work
Module 9: Advanced Formula Indicators
Objectives
Identify advanced formula use cases, master Formula Indicator techniques, and design Index Indicators.
Lab work
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Please see the Cancellation and Rescheduling Policy.
Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available online or as Private Team Training.
