IT Service Management Courses

Complete COBIT® 2019 Training & gain best practices for the governance and management of enterprise information and technology.

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Attend FitSM Foundation Training and get certified. Learn basic concepts and processes of effective ITSM, and gain knowledge to enhance IT service provisioning.

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This ITIL® 4 Foundation Training course is designed to improve service management & prepares you to pass the ITIL 4 Foundation Certification exam.

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Master the ITIL Service Desk practice, the single point of contact for all users. Learn about service management, incident resolution, and more.

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Learn the tools required to drive user engagement in this ITIL 4 Specialist: Drive Stakeholder Value (DSV) course & prep for the official ITIL exam.

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Discover how organisations function in high-velocity environments in this ITIL 4 Specialist: High-Velocity IT (HVIT) course & prep for the official exam.

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Discover a new perspective to the ITIL 4 guidance to elevate the discussion and prepare for the official ITIL 4 Strategic Leader exam.

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På den här kursen lär du dig använda moderna modeller och processer för styrning och ledning av effektiv och produktiv förvaltning av produkter med hög grad av IT baserat innehåll. Under kursens workshops tillägnar du dig praktiska kunskaper för att leda systemförvaltningsuppdrag. Detta är en partnerkurs som hålls i samarbete med No Common People.

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Kursen går igenom ITIL Foundation-materialet i enlighet med den av AXELOS fastställda kursplanen (ITIL Foundation Syllabus).

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Learn the skills to create a learning & improving IT organisation in this ITIL 4 Strategist: Direct, Plan and Improve (DPI) course & prep for the official exam.

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This ITIL® 4 course focuses on the integration of different value streams and activities to create, deliver, and support IT-enabled products and services.

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Efter genomgången kurs ska deltagaren ha nödvändig teoretisk kunskap för att klara en certifiering: IT4IT Foundation - Nivå 1.

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