As organisations use information and related technologies to do business differently, the ability to rapidly launch new products and services to keep up with the competition becomes critical. To compete in this high–velocity environment, organisations must greatly intensify their agility, speed, cost–effectiveness, and responsiveness.
This ITIL 4 Specialist: High Velocity IT (HVIT) course explores the ways in which digital organisations and digital operating models function in high velocity environments. This module includes the use of working practises such as Agile and Lean, and technical practises and technologies such as Cloud, Automation, Continuous Integration, Continuous Delivery, and Automatic Testing, focusing on rapid delivery of higher quality products & services while maximising business value.
The course prepares you for the ITIL 4 Specialist: High Velocity IT exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification.
Must hold the ITIL 4 Foundation Certificate (see ITIL® 4 Foundation Training)
Wouldn’t you like to sit your exam knowing that you could have another shot if the outcome is not what you expected? With Learning Tree, now you can! This Learning Tree training course features the Take2 re-sit exam option. In the case of an unsuccessful result, you can retake the exam within six months of your first try.
You will have access to the following ITIL ebook on Day 1 of your course by logging into your PeopleCert account:
- ITIL 4®: High-velocity IT Manual
ITIL® 4 Specialist: High Velocity IT Training Delivery Methods
- ITIL® 4 Specialist: High Velocity IT exam included (exam taken in-class or exam voucher provided)
- Take2 exam re-sit included (eligible on public events starting after April 1, 2021)
- After-course instructor coaching benefit
- Practise exams, prep questions, and additional resources included
ITIL® 4 Specialist: High Velocity IT Training Course Benefits
- Understand the ways in which digital organisations and digital operating models function in high velocity environments.
- Understand the digital product lifecycle in terms of the ITIL Operating Model.
- Understand the importance of the ITIL guiding principles and the other fundamental concepts for delivering high-velocity IT.
- Learn about the high-velocity IT objectives including valuable investments, fast development, resilient operations, value co-creation and assured conformance.
- Focus on rapid delivery of products & services to obtain maximum value.
- Apply working practises such as Agile and Lean, and technical practises and technologies such as The Cloud, Automation, and Automatic Testing.
ITIL 4 Specialist HVIT Course Outline
Understand the following terms:
- Digital organisation
- High velocity IT
- Digital transformation
- IT transformation
- Digital product
- Digital technology
Understand when the transformation to high velocity IT is desirable and feasible
Understand the five objectives associated with digital products to achieve:
- Valuable investments – strategically innovative and effective application of IT
- Fast development - quick realization and delivery of IT services and IT-related products
- Resilient operations - highly resilient IT services and IT-related products
- Co-created value - effective interactions between service provider and consumer
- Assured conformance - to governance, risk and compliance requirements
Understand how high velocity IT relates to:
- The four dimensions of service management
- The ITIL service value system
- The service value chain
- The digital product lifecycle
Understand the following principles, models, and concepts:
- Ethics
- Safety culture, Lean culture, Toyota Kata
- Lean / Agile / Resilient / Continuous
- Service-dominant logic
- Design thinking
- Complexity thinking
Know how to use the following principles, models, and concepts:
- Ethics
- Safety culture
- Lean culture
- Toyota Kata
- Lean / Agile / Resilient / Continuous
- Service-dominant logic
- Design thinking
- Complexity thinking
To contribute to:
- Help get customers’ jobs done
- Trust and be trusted
- Continually raise the bar
- Accept ambiguity and uncertainty
- Commit to continual learning
- Portfolio management
- Relationship management
- Architecture management
- Business analysis
- Service validation and testing
- Software development and management
- Availability management
- Capacity and performance management
- Monitoring and event management
- Problem management
- Service continuity management
- Infrastructure and platform management
- Relationship management
- Service design
- Service desk
- Information security management
- Risk management
