ITIL® 4 Practitioner: Incident Management Training

Course 5341 Advantage Plan Course

Duration: 1 day
Exam Voucher: Yes
Language: English
Level: Intermediate

The ITIL 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimising the negative impact of incidents by restoring normal service operations as quickly as possible.

This course is part of the ITIL Practice Manager Certification course series.

This course will help you to:

Coordinate incident handling in the organisation or in a specific area, such as territory, product, or technology, depending on the organisational design
Monitor and review the work of teams that handle and resolve incidents
Coordinate manual work with incidents, especially those involving multiple teams
Ensure sufficient awareness of the incidents and their status across the organisation
Conduct regular incident reviews and initiate improvements of the incident management practice, the incident models, and the incident handling procedures
Measure, assess, and develop the Incident Management practice capability in your organisation by using the ITIL Maturity Model.

ITIL Incident Management Training Delivery Methods

In-Person
Online
Upskill your whole team by bringing Private Team Training to your facility.

ITIL Incident Management Training Information

In this course, you will receive:
- Official course content and curriculum
- PeopleCert Exam Voucher included
- Take2 exam re-sit included (eligible on public events)
- After-course instructor coaching benefit included
Training Prerequisites

ITIL 4 Foundation Certificate (ITIL® 4 Foundation Training • course 1199) or ITIL 4 Managing Professional Transition Certificate
Certification Information

Exam Information
- 20 questions
- Multiple choice
- 13 out of 20 marks required to pass (65%)
- 30 minutes
- Closed book
Certification Renewal: Starting 2023, all PeopleCert Global Best Practice certifications must be renewed after 3 years.

ITIL Incident Management Training Outline

Introduction to Incident Management

In this module, you will learn how to:

Understand the purpose and description of the ITIL Incident Management Practice
Familiarise yourself with the common terms and concepts
Learn the scope of the Incident Management Practice Area
Explain practice success factors
Identify key metrics

Module 2: Value Streams and Processes

In this module, you will learn how to:

Apply processes to fulfil the purpose of the practice
Assess value stream contribution

Module 3: Organisations and People

In this module, you will learn how to:

Define roles, competencies, and responsibilities
Understand organisational structure and teams

Module 4: Information and Technology

In this module, you will learn how to:

Facilitate information exchange
Implement automation and tooling

Module 5: Partners and Suppliers

In this module, you will learn how to:

Identify the dependencies of the practice on third parties
Recognise how partners and suppliers can support the practice

Module 6: Capability Assessment and Development

In this module, you will learn how to:

Evaluate the practice capability levels
Conduct capability self-assessment
Develop incident management capability

Module 7: Recommendations for Practice Success

Next Steps

Commercial Pricing

8 830 kr

1-Day Instructor-Led Training
Official PeopleCert Course Content and Curriculum
After-Course Instructor Coaching Included
Exam Voucher Included
Take2 Exam Retake Included (For Publicly Scheduled Courses)
Available For Private Team Training

Would you like to take this course as a team?

Include dates with afternoon start times

Guaranteed-to-Run - You can rest assured this class will not be canceled. Delivery format is subject to change – please call Customer Service if you have any questions.
okt. 26 10:00 - 17:30 CET

Virtual
dec. 7 15:00 - 22:30 CET

Virtual
jan. 25 9:00 - 16:30 CET

Virtual
jan. 25 10:00 - 17:30 CET

Virtual
feb. 8 15:00 - 22:30 CET

Virtual
mars 22 9:00 - 16:30 CET

Virtual
mars 22 10:00 - 17:30 CET

Virtual
maj 25 9:00 - 16:30 CEST

Virtual
maj 25 10:00 - 17:30 CEST

Virtual
juni 15 15:00 - 22:30 CEST

Virtual
sep. 7 15:00 - 22:30 CEST

Virtual

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ITIL Incident Management Training FAQs

Anyone who is certified in ITIL 4 Foundation and who desires to learn more about incident management.

Yes, it will not only recertify any expiring certification, but you will also gain additional certification in the Incident Management practice.

You will be provided with an exam voucher for the exam and a link to register and schedule your online exam sessions with the PeopleCert web proctoring service. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.

For publicly scheduled course events, Learning Tree will set up the Take2 option for all attendees when we order your exam voucher. If you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake.

Though exam vouchers can cost hundreds, there is no additional cost to you to sign up for the Take2 re-sit programme. Take2 is an additional complimentary benefit offered to you by Learning Tree.

Yes, you must re-sit the exam within six months of your initial exam.