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ITIL® 4 Managing Professional (MP) Transition Module

ITIL® 4 Managing Professional (MP) Transition Module

Course 1194

Duration: 5 days
Exam Voucher: Yes
Language: English
Level: Intermediate

Get This Course 34.000 kr

5-day instructor-led training course
Prep questions and review resources included
ITIL 4 Managing Professional Transition exam voucher included
Take2 exam re-sit included (eligible on public events)
After-course coaching available

Include dates with afternoon start times

#1194

Guaranteed to Run - you can rest assured that the class will not be cancelled.
jun 6 - 10 15:00 - 22:30 CEST

Herndon, VA or AnyWare
Guaranteed to Run - you can rest assured that the class will not be cancelled.
jun 6 - 10 10:00 - 17:30 CEST

AnyWare

On-demand ITIL MPT modules, courseware, and instructor support
Earn PMI PDUs for self-directed learning
ITIL 4 Managing Professional Transition exam voucher included

#70I9

On-demand ITIL MPT modules, courseware, and instructor support
5 day instructor-led course
Prep questions and review resources included
ITIL 4 Managing Professional Transition exam voucher included
Take2 exam re-sit included (eligible on public events)
Earn PMI PDUs for self-directed learning
After-course coaching available

#70J0

Bring this or any training to your organization
Full-scale program development
Delivered when, where, and how you want it
Blended learning models
Tailored content
Expert team coaching

#1194

The Managing Professional (MP) Transition module is designed to allow ITIL v3 candidates with 17 credits to easily transition across to ITIL 4. On successfully passing the exam you will gain the designation of ITIL 4 Managing Professional via this course and related exam.

In addition to fully preparing you for this exam, this ITIL 4 transition module will teach you how to create, deliver, and support services and drive stakeholder value.

ITIL® 4 MP Transition Module Delivery Methods

In-Person
Online
On-Demand

ITIL® 4 MP Transition Module Course Benefits

Understand the key concepts of service management
Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Understand the four dimensions of service management
Understand the purpose and components of the ITIL service value system
Understand the activities of the service value chain, and how they interconnect
Describe the interconnected nature of the service value chain and how this supports value streams
ITIL 4 Managing Professional Transition exam voucher included
Exam prep questions and study resources included
Choose from blended on-demand and instructor-led learning options
Continue learning and face new challenges with after-course one-on-one instructor coaching

ITIL 4 Managing Professional Transition Instructor-Led Course Outline

Module 1: Create, Deliver, and Support

Understand how to plan and build a service value stream to create, deliver, and support services
Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
Know how to create, deliver and support services
Know how to coordinate, prioritize and structure work and activities to create deliver and support services, including managing queues and backlogs, and prioritizing work

Module 2: Drive Stakeholder Value

Understand how customer journeys are designed
Understand the concept of the customer journey (2) BL2 1
Know how to foster stakeholder relationship
Know how to shape demand and define service offerings
Know how to onboard and offboard customers and users
Know how to act together to ensure continual value co-creation (service consumption / provisioning)
Know how to realize and validate service value

Module 3: High Velocity IT

Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
Understand the digital product lifecycle in terms of the ITIL 'operating model'
Know how to create, deliver, and support services

On-Demand Training Content

Module 00: Course Introduction

Agenda & Introductions
Overview of the Transition Certification
Transition Exam Details
Materials to Support the Class

Module 01: Foundation

Introduction
Key Definitions
Service Offering
Service Relationship Management
Service Provision
Service Consumption

Module 02: Foundation

Introduction
Dimensions of Service Management
Organizations & People
Information & Technology
Partners & Suppliers
Value Streams & Processes

Module 03: Foundation

Introduction
Service Value System (SVS)
Service value chain (SVC)

Module 04: Foundation

Introduction
Guiding Principles
Focus on Value, Start Where You Are, Progress Iteratively with Feedback, Collaborate and Promote Visibility, Think and Work Holistically, Keep It Simple and Practical, Optimize and Automate

Module 05: Foundation

Foundation Summary
Foundation Sample Questions
Foundation Exercise: ITIL4 MPT – Foundation Review v1

Module 06: Direct, Plan & Improve

Scope and Strategic Planning
Cascading Objectives
Policies, Controls and Guidelines
Compliance and Decision-Making Authorities

Module 07: DPI

Risk Management and Governance
Governance and DPI

Module 08: DPI

Organizational Change Management (OCM)
Impact of OCM and DPI
Managing Stakeholders

Module 09: DPI

All About Communication
Feedback Channels

Module 10: DPI

DPI Summary
DPI Sample Exam Questions
DPI Exercise

Module 11: CDS

Organizational Structures
Collaboration vs. Cooperation
All about Teams (Competencies, Culture)

Module 12: CDS

Employee Satisfaction
Customer-Orientation
Communication
Workforce Planning

Module 13: CDS

Measuring and Reporting
Continual Improvement

Module 14: CDS

Service Value Streams
Designing Service Value Streams
Value Stream Mapping
Metrics for Value Streams

Module 15: CDS

Value Streams for a New Service
Value Stream for User Support

Module 16: CDS

Managing Queues and Backlogs
Prioritizing Work
Shift-Left
Sourcing

Module 17: CDS

CDS Summary
CDS Sample Exam Questions
CDS Exercise

Module 18: DSV

Customer Journey
Benefits

Module 19: DSV

Mutual Readiness
Managing Suppliers & Partners
Service Relationship Types
Building Service Relationships (Three C’s of Trustworthiness)
Service Provider Capabilities and Customer Needs

Module 20: DSV

Design Digital Service Experiences – Lean
Design Digital Service Experiences - Agile
Service Design Thinking and Service Blueprinting

Module 21: DSV

Design for Onboarding
Selling and Procuring

Module 22: DSV

Onboarding and Offboarding Activities
Relating with Users and Fostering Relationships
User Engagement and Delivery Channels

Module 23: DSV

Enabling Users for Service
Elevating Mutual Capabilities
Offboarding

Module 24: DSV

Ongoing Service Interactions
Service Requests
Moments of Truth & Intelligent Disobedience
User Communities and User Feedback

Module 25: DSV

Service Value and Value Realization
Tracking Performance, Outputs, and Outcomes

Module 26: DSV

Evaluate and Improve the Customer Journey
Continual Improvement
Charging and Billing

Module 27: DSV

DSV Summary
DSV Sample Exam Questions
DSV Exercise

Module 28: HVIT

HVIT Terms
Digital Transformation

Module 29: HVIT

Valuable Investments
Fast Development, Resilient Operations
Value Co-Creation; Assured Conformance

Module 30: HVIT

Four Dimensions
PESTLE
Service Value System

Module 31: HVIT

Service Value Chain
SVC and the Consumer
SVC and Value Streams
Digital Product Lifecycle

Module 32: HVIT

Five Behaviors for HVIT
Principles, Models and Concepts
Purpose, People, Process
Purpose: Ethics; Design Thinking

Module 33: HVIT

People: Safety Culture
Progress: Complex Environments

Module 34: HVIT

Progress: Lean; Toyota Kata
HVIT Approaches
Lean, Agile, Resilient, Continuous
Service Dominant Logic

Modules 35: HVIT

HVIT Summary
HVIT Samples Exam Questions
HVIT Exercise

Module 36: Summary

Summary Recap of Foundation, DPI, CDS, DSV, HVIT
Full Sample Exam

Unlimited Access ITIL® 4 MP Transition Module Premium Blended Training

Premium Blended Training Benefits

You get annual access to:

The official on-demand ITIL MPT course listed above
Unlimited retakes of our 5-day instructor-led class
Official courseware
Practice exams
Support directly from the course instructor

Need Help Finding The Right Training Solution?

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ITIL® 4 MP Transition Module FAQs

This course is intended for candidates who have a strong knowledge of ITIL v3 with either ITIL 3 Expert level certification or a minimum of 17 ITIL v3 credits.

The course contains about 15 hours of instruction time. This does not include study time and your interaction with the additional resources and exam prep materials.

You get annual access to an official on-demand ITIL MPT course, unlimited retakes of our 5-day instructor-led class, official courseware, and practice exams with support directly from the course instructor.

No, you can take this transition module and upon passing the exam, you will earn the ITIL 4 Managing Professional designation.

Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started on your on-demand course.

After you receive your ITIL MPT exam voucher from Learning Tree, the exam can be taken any time after the course is completed via ProctorU (online) or at an eligible testing centre. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.

This on-demand course qualifies for continuing education credits in the PMI Schema. To record your PDU's follow these steps:
- Go to https://www.pmi.org/
- Log in using your registered user name
- Go to myPMI, then select Report PDUs on CCRS
- Select Course or Training category
- Fill in all required information

Once payment is received, you will receive details for your Unlimited Access Training Bundle via email. At that time, you may call or email our customer service team for assistance in enrolling in the event date of your choice.

Unfortunately, you must have 17 ITIL v3 credits to take the ITIL 4 Transition Exam.

For publicly scheduled course events, Learning Tree will set up the Take2 option for all attendees when we order your exam voucher. If you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake.

Though exam vouchers can cost hundreds, there is no additional cost to you to sign up for the Take2 re-sit program. Take2 is an additional complimentary benefit offered to you by Learning Tree.

Yes, you must re-sit the exam within six months of your initial exam.