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Professional Services Professional: Personal Athlete

KURSNIVå

Foundation

Kursnummer

3823

Längd

3 dagar
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Achieve your Professional Services Athlete Foundation Certification in this training course by gaining the skills and competencies that will help you approach your work in the most effective way possible. As a professional services athlete, you develop relationship skills that lead to more effective personal interactions, and embody the habits of highly effective people to become a productivity ninja.

Du får lära dig att

  • Prepare for and pass the PS Professional Athlete Certification exam
  • Recognise the essentials of engagement and how to make a lasting impression
  • Merit and maintain trust
  • Emphasise the habits of highly effective people
  • Become a productivity ninja

Viktig information om kursen

  • Course Preparation

    • The following books are provided for pre-course reading: How to be a Productivity Ninja : Worry Less, Achieve More and Love What You Do, How to Win Friends and Influence People in the Digital Age, and The 7 Habits of Highly Effective People

Kursinnehåll

  • Interpersonal and Influencing Skills

Essentials of engagement

  • Burying boomerangs, being mindful not to criticise, condemn or complain
  • Getting to know people well enough to affirm what really matters to them
  • Connecting with core desires in order to find out what people truly want

Lasting impressions

  • Becoming genuinely interested in other people rather than trying to get people interested in you
  • Smiling and using people’s names to create rapport and memorable encounters
  • Listening in order to demonstrate that you understand what matters to others

Merit and maintaining trust

  • Seeking collaboration rather than personal victories by never saying ‘you’re wrong’
  • Sharing your journey and surrendering the credit to others
  • Beginning all interactions with a warm smile and firm handshake, and using creativity to replicate it in electronic and written media
  • Planning, Preparation & Prioritisation

Personal victories

  • Being proactive by focusing effort on those things you can do something about and enlarging your circle of influence
  • Beginning with the end in mind, making decisions based on principles defined in a personal mission statement
  • Putting first things first and saying ‘no’ to unimportant tasks

Public victories

  • Using courage and consideration to seek mutually beneficial agreements and solutions
  • Using empathic listening to first understand before seeking to be understood
  • Recognising and valuing others’ opinions, viewpoints and perspectives

Choosing your ninja weapons

  • Reviewing your support systems and ensuring that information is not just stored in your head
  • Getting your email inbox to zero
  • Networking to spot opportunities and threats while they’re still in the distance
  • Effective Time Management

Ninja productivity

  • Scheduling ‘thinking time’ in your proactive attention period(s)
  • Leveraging Pareto’s, Parkinson’s and Hofstadter’s laws
  • Reviewing and renegotiating your commitments and not over-committing
  • Disconnecting and ‘going dark’ for an hour a day to protect your attention

Attention tension

  • Applying the 40-20-40 continuum to a meeting
  • Identifying and optimising your attention levels and times
  • Scheduling work based on the level of attention required, saving difficult tasks for proactive attention levels

Positive momentum

  • Starting each day by doing the worst task on your list of things to do
  • Giving yourself permission to be imperfect and delivering substance without the frills
  • Identifying conflicts and having courageous conversations
Visa detaljerat kursinnehåll
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Företagsanpassad kurs för ditt team

Öka teamets effektivitet och höj produktiviteten hos team-medlemmarna med denna kurs. Du väljer plats och kan självklart välja att köra den i klassrum eller live, online, eller kombinera dessa.

Utbildningen kan anpassas efter era behov och situation så att den motsvarar exakt vad ni behöver för att ni skall utvecklas och ännu bättre stödja verksamhetens mål.

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Deltagare Förmåner

COACHNING AV LÄRAREN EFTER KURSEN
När du kommer tillbaka till jobbet kan du boka tid för kostnadsfri coachning för att få vägledning i hur du använder dina nya kunskaper i ditt dagliga arbete.

LEARNING TREES KUNSKAPSTEST
Learning Trees kunskapstest som erbjuds i slutet av kurserna ingår i kurspriset. För certifieringstest från tredje part (ex. ITIL) tillkommer en avgift.

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