Customer Service Essentials Training

Course 4669

  • Duration: 1 day
  • Language: English
  • Level: Foundation
Get This Course 4.950 kr
  • 1-day instructor-led training course
  • One-on-one after-course instructor coaching
  • Tuition fee can be paid later by invoice -OR- at the time of checkout by credit card
  • nov 29 15:00 - 22:30 CET
  • jan 11 15:00 - 22:30 CET
  • feb 28 15:00 - 22:30 CET
  • apr 11 15:00 - 22:30 CEST
  • maj 30 15:00 - 22:30 CEST
  • jul 10 15:00 - 22:30 CEST
  • aug 21 15:00 - 22:30 CEST

Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practises that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base.

No formal prerequisites are required to attend this course.

Customer Service Essentials Training Delivery Methods

  • Attend online or bring this course to your facility
  • After-course instructor coaching

Customer Service Essentials Training Course Benefits

  • Adopt a confident, consistent approach that ensures great service
  • Apply best practise communication techniques to connect with your customers
  • Choose and apply techniques that create customer loyalty and exceed expectations
  • Respond positively and constructively to customer problems

Customer Service Essentials Course Outline

  • Assessing your attitude to customer service
  • Practising verbal and vocal skills
  • Handling customer complaints and difficult situations
  • Demonstrating empathy and building rapport
  • Defining the Golden Rules for Success

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