Customer Service Essentials Training

Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practises that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base.

No formal prerequisites are required to attend this course.

Customer Service Essentials Training Delivery Methods

• Attend online or bring this course to your facility
• After-course instructor coaching

Customer Service Essentials Training Course Benefits

• Adopt a confident, consistent approach that ensures great service
• Apply best practise communication techniques to connect with your customers
• Choose and apply techniques that create customer loyalty and exceed expectations
• Respond positively and constructively to customer problems

Customer Service Essentials Course Outline