Conflict Management and Resolution Essentials

Course 4972

  • Duration: 1 day
  • Language: English
  • Level: Advanced

Workplace conflict can lead to damaged relationships and poor productivity, but there are constructive ways for responding to conflict and preventing it from becoming destructive. Through realistic work scenarios, this Conflict Resolution training course provides the skills to identify emotional triggers that create conflict, apply proactive response techniques, and build an environment of cooperation.

No formal prerequisites are required to attend this course.

Conflict Management and Resolution Essentials Delivery Methods

  • Attend online, in person, or bring this course to your facility
  • After-course instructor coaching

Conflict Management and Resolution Essentials Course Benefits

Recognise filters, lenses, and mistaken assumptionsCope with challenging personalitiesOpen the door to resolving conflict without set expectationsMediate conflict between co-workers

Conflict Resolution Course Outline

  • Identifying conflict situations
  • Dealing with anger
  • Valuing, respecting and acknowledging personal boundaries
  • Clarifying personal boundaries that enable strong relationships

Need Help Finding The Right Training Solution?

Our training advisors are here for you.

Course FAQs

Yes, this course is eligible for 8 DevOps Institute Continuing Education Units. Learning Tree offers a variety of DOI CEU-eligible training to help you maintain your certification. View the list of DOI CEU-eligible training courses.