Certificate in Change Management V3: APMG™ CM™ Training

PART 1: Organisational Context & Approach (OA)

By the end of this Part you will be able to:

• Identify the link between change management and benefits
• Apply Kelman’s three levels of Adoption
• Define simple and/or chaotic change
• Understand planned change vs. emergent change
• Use systems thinking to better understand and manage change
• Apply Force Field Analysis to better understand and manage organisational context
• Utilise Co-design for effective change
• Apply structured approaches, such as ADKAR and the Change Management Cycle
• Appreciate the benefits of using an AGILE approach

PART 2: People and Change (PC)

By the end of this Part you will be able to:

• Appreciate and understand human responses to change
• Understand the link between neuroscience and change management
• Utilise the change curve
• Lead the change journey
• Understand motivations and drives affecting change
• Appreciate and manage the impact of survival and learning anxiety
• Recognise different learning styles and how to integrate them into change projects

PART 3: Change Leadership & Teams (CT)

By the end of this Part you will be able to:

• Identify and understand key roles in managing change including Change Sponsor and Change Agent
• Create Psychological Safety during change
• Influence and lead change at all levels within organizational culture
• Create, build and develop change teams
• Harvest the value of team diversity

PART 4: Stakeholders and Communication (SC)

By the end of this Part you will be able to:

• Identify and define stakeholders
• Use stakeholder analysis techniques
• Use stakeholder levels of power and stakeholder mapping techniques
• Plan and build stakeholder engagement
• Apply communication theory, including:
• Appealing to hearts & minds
• Barriers to communication
• Planning and delivering communication

PART 5: Work of the Change Manager (WM)

By the end of this Part you will be able to:

• Assess change impacts and change impact severity
• Identify, understanding and manage resistance to change
• Measure and analyse the effectiveness and benefits of change interventions
• Build a change analytics strategy

PART 6: Developing Professional Change Practice (Practitioner only)

By the end of this Part you will be able to:

• Create momentum and sustain change
• Identify learning needs and learning objectives
• Deliver effective coaching techniques to support change
• Develop techniques to deliver effective developmental feedback
• Manage potential conflict arising from change
• Facilitate co-design for effective change