Certified Agile Service Manager® (CASM) Certification Training

Course 3690

  • Duration: 2 days
  • Exam Voucher: Yes
  • Language: English
  • Level: Intermediate

A Certified Agile Service Manager (CASM) is the operational counterpart to a Certified Scrum Master (CSM). Working together, Scrum Masters and Agile Service Managers can instil agile thinking into the entire IT (Information Technology) organisation as the basis of a DevOps culture. 

This Certified Agile Service Manager® (CASM) Certification Training introduces Agile Service Management - the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT efficiency and enables IT to continue to deliver value in the face of changing requirements.

Certified Agile Service Manager (CASM) Training Delivery Methods

  • In-Person

  • Online

Certified Agile Service Manager (CASM) Training Information

In this Service Manager Training, you will:

  • Apply Agile and Scrum concepts to ITSM process design and improvement.
  • Understand that it is more important to “be agile” than “do agile.”
  • Cross-pollinate Agile and ITSM practices to support end-to-end Agile Service Management.
  • Participate in unique activities designed to apply training.
  • Take sample documents, templates, tools, and techniques with you post-training.
  • Access to DevOps Institute additional sources of information and communities.
  • Receive an Exam Voucher to test for certification.

Recommended Experience

Attendees should have familiarity with IT software development and operations responsibilities.

Pre-class assignment: Read The Agile Service Management Guide and Scrum Guide. This reading will be provided to attendees via email. Please allow 90 mins to complete this assignment (52 pages).

Exam/Certification Information

  • The exam Duration is 60 minutes
  • Exams are open book and web-based
  • Kryterion Global Testing Solutions administer DOI exams
  • To maintain the certification's value and integrity, all candidates must attend approved DOI classes through one of the DOI REPs (Registered Education Providers) to be eligible to sit the exam.

CASM Certification Training Outline

  • The IT challenge today
  • Why Agile
  • Manifesto & Principles
  • Scrum
  • Kanban
  • Lean
  • ITIL/ITSM
  • DevOps
  • Continuous Integration
  • Continuous Delivery
  • Value
  • Agile Process Design
  • Agile Process Improvement
  • The elements of a process
  • The 10 steps of process design
  • Characteristics of an Agile Process
  • Minimum Viable Product
  • Creating user stories
  • Process backlog
  • User stories and ITSM processes
  • Scrum events
  • Definition of Done

Agile Process Improvement

  • Agile Process Improvement audits
  • The Process Backlog as a CSI Register
  • CSI Sprints and Plan-Do-Check-Act
  • Aligning Agile SM and Agile software development
  • Getting started with Agile Service Management
  • The exam Duration is 60 minutes
  • Exams are Open Book and web-based
  • Kryterion Global Testing Solutions administer DOI exams
  • To maintain the certification's value and integrity, all candidates must attend approved DOI classes through one of the DOI REPs (Registered Education Providers) to be eligible to sit the exam.

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Certified Agile Service Manager Training Course FAQs

DevOps Institute (DOI) believes certification reflects the quality of your training experience. To maintain the certification's value and integrity, all candidates must attend approved DOI classes through a REP (Registered Education Provider) like Learning Tree to be eligible to sit the exam.

This course provides 16 PMI (Project Management Institute) PDUs (Professional Development Units) (Although DOI has not currently been issued an official code to submit for PMI PDU credit, you can submit for credit successfully by way of the “Other” category at the PMI website. Essentially, 1 PDU credit per hour of instructor-led training. So, in the case of the DevOps Foundation, 16 credits would be applicable.)