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Certified Agile Service Manager® (CASM) Certification Training

Certified Agile Service Manager® (CASM) Certification Training

Course 3690

Duration: 2 days
Exam Voucher: Yes
Language: English
Level: Intermediate

A Certified Agile Service Manager (CASM) is the operational counterpart to a Certified Scrum Master (CSM). Working together, Scrum Masters and Agile Service Managers can instil agile thinking into the entire IT (Information Technology) organisation as the basis of a DevOps culture.

This Certified Agile Service Manager® (CASM) Certification Training introduces Agile Service Management - the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT efficiency and enables IT to continue to deliver value in the face of changing requirements.

Certified Agile Service Manager (CASM) Training Delivery Methods

In-Person
Online

Certified Agile Service Manager (CASM) Training Information

In this Service Manager Training, you will:

Apply Agile and Scrum concepts to ITSM process design and improvement.
Understand that it is more important to “be agile” than “do agile.”
Cross-pollinate Agile and ITSM practices to support end-to-end Agile Service Management.
Participate in unique activities designed to apply training.
Take sample documents, templates, tools, and techniques with you post-training.
Access to DevOps Institute additional sources of information and communities.
Receive an Exam Voucher to test for certification.

Recommended Experience

Attendees should have familiarity with IT software development and operations responsibilities.

Pre-class assignment: Read The Agile Service Management Guide and Scrum Guide. This reading will be provided to attendees via email. Please allow 90 mins to complete this assignment (52 pages).

Exam/Certification Information

The exam Duration is 60 minutes
Exams are open book and web-based
Kryterion Global Testing Solutions administer DOI exams
To maintain the certification's value and integrity, all candidates must attend approved DOI classes through one of the DOI REPs (Registered Education Providers) to be eligible to sit the exam.

CASM Certification Training Outline

Module 1: Agile Review

The IT challenge today
Why Agile
Manifesto & Principles

Module 2: Agile Practices

Scrum
Kanban
Lean
ITIL/ITSM
DevOps
Continuous Integration
Continuous Delivery

Module 3: Defining Agile Service Management

Value
Agile Process Design
Agile Process Improvement

Module 4: Process Design

The elements of a process
The 10 steps of process design
Characteristics of an Agile Process
Minimum Viable Product
Creating user stories

Module 5: Agile Service Management artifacts

Process backlog
User stories and ITSM processes
Scrum events
Definition of Done

Module 6: Agile Service Management Events

Agile Process Improvement

Agile Process Improvement audits
The Process Backlog as a CSI Register
CSI Sprints and Plan-Do-Check-Act

Module 7: Agile Service Management Technologies

Aligning Agile SM and Agile software development
Getting started with Agile Service Management

Exam Review

The exam Duration is 60 minutes
Exams are Open Book and web-based
Kryterion Global Testing Solutions administer DOI exams
To maintain the certification's value and integrity, all candidates must attend approved DOI classes through one of the DOI REPs (Registered Education Providers) to be eligible to sit the exam.

Get This Course 18 130 kr

2-day instructor-led training course
After-course computing sandbox
One-on-one after-course instructor coaching

Include dates with afternoon start times

#3690

nov 29 - 30 9:00 - 16:30 CET

Stockholm or Virtual
Guaranteed to Run - you can rest assured that the class will not be cancelled.
nov 29 - 30 9:30 - 17:30 CET

London or Virtual
jan 25 - 26 9:30 - 17:30 CET

London or Virtual
jan 25 - 26 9:00 - 16:30 CET

Stockholm or Virtual
feb 28 - 29 9:00 - 16:30 CET

Stockholm or Virtual
feb 28 - 29 9:30 - 17:30 CET

London or Virtual
maj 28 - 29 9:30 - 17:30 CEST

London or Virtual
maj 28 - 29 9:00 - 16:30 CEST

Stockholm or Virtual
jul 22 - 23 9:30 - 17:30 CEST

London or Virtual
jul 22 - 23 9:00 - 16:30 CEST

Stockholm or Virtual
sep 26 - 27 9:30 - 17:30 CEST

London or Virtual
sep 26 - 27 9:00 - 16:30 CEST

Stockholm or Virtual

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Bring this or any training to your organisation
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Delivered when, where, and how you want it
Blended learning models
Tailored content
Expert team coaching

#3690

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Certified Agile Service Manager Training Course FAQs

DevOps Institute (DOI) believes certification reflects the quality of your training experience. To maintain the certification's value and integrity, all candidates must attend approved DOI classes through a REP (Registered Education Provider) like Learning Tree to be eligible to sit the exam.

This course provides 16 PMI (Project Management Institute) PDUs (Professional Development Units) (Although DOI has not currently been issued an official code to submit for PMI PDU credit, you can submit for credit successfully by way of the “Other” category at the PMI website. Essentially, 1 PDU credit per hour of instructor-led training. So, in the case of the DevOps Foundation, 16 credits would be applicable.)

DevOps Institute certifications expire two years from the date earned and must be renewed before that expiration date. For an individual’s first DevOps Institute certification, 30 CEUs are required to maintain an active certification. For individuals who hold more than one DevOps Institute certification, an additional 6 CEUs will be required for each additional certification.

Learning Tree offers a variety of DOI CEU-eligible training to help you maintain your certification. View the list of DOI CEU-eligible training courses.