IT Modernisation:
Customer. Team. Delivery.

 

A Plan for Effectively Implementing Emerging Technologies

A major IT Modernisation Program is typically one of the largest, most important investments an organisation makes today, yet it is also the program most likely to fail. A successful IT Modernisation program requires business and program analysis, consistent engagement with stakeholders and customers, detailed planning and execution, and most of all, a competent team of professionals to oversee every facet of the modernisation effort – Application Modernisation, Data Migration and Business Continuity.

 

Strategic Organisational Goals for IT Modernisation

The goals associated with IT Modernisations initiatives vary, but traditionally include –

  • Improve critical processes and business outcomes
  • Improve customer engagement and service delivery
  • Improve employee engagement and productivity
  • Reduce IT / operating costs
  • Mitigate business operational risks
  • Improve recruiting / retention of key personnel

Critical Phases of an IT Modernisation Program

There are significant barriers to effectively running a successful IT modernisation program – timing, cultural impediments, business risks, budget cuts, complacency, tradeoffs, lack of qualified staffing and technology integration impediments. Individually and collectively, these barriers can paralyze an unprepared team. Assembling and leading a competent, integrated program team through all phases is imperative for the overall growth – or survival – of an organisation. Learning Tree, with other strategic partners, has documented key deliverables within each critical phase of an IT Modernisation Program. Contact our IT Modernisation experts at Learning Tree should you need a jumpstart on your planning efforts.

Assessment & Roadmap

Conducting an Assessment & Creating a Roadmap for an IT Modernisation initiative should include analysis of current and future business processes and capabilities to assess the extent to which the IT portfolio meets those needs. Develop a technology strategy and revised IT architecture based upon modernisation priorities to support the business. Construct an implementation roadmap and articulate the strategy and benefits to all key stakeholders and staff.

Modernisation Readiness

Modernisation Readiness includes preparations required to set the technology architecture and project management goals. It involves actions needed to plan, communicate, organize, and staff the modernisation project. An existing architecture framework needs to be evaluated for capabilities required for the modernised system, development processes are identified and an infrastructure plan for development and final deployment is created.

Modernisation Execution

Modernisation Execution involves detailed design, building, and configuring the new environment and application, testing that all requirements have been met, and implementing the new infrastructure and/or application. Compliance with all policy documents is critical at this stage.

Modernisation Deployment

Modernisation Deployment of new systems can be a moment of success, resulting in a smooth transition and satisfied users or fraught with mistakes leading to dissatisfied users and serious disruption to business. The difference between these possible outcomes depends on the quality and execution of deployment plans. Deployment can potentially affect personnel, business processes, IT infrastructure and operations, data, and support functions like finance and contracting.

Post Modernisation & Continuous Process Improvement

As the system moves into production, it is important to plan for user issues through a change management process to fix defects and seamlessly account for new business processes. At the rate of change occurring within technology innovation, IT Modernisation should not be viewed as a singular program, rather an ongoing transformational process. Senior leadership, IT leaders and vendor partners must continually collaborate to navigate the perpetual changing needs of the organisations’ customers and stakeholders.

 

Successfully Delivering IT Modernisation is a Critical Imperative for Organisations

View the interactive IT Modernisation Training Framework below:

 

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Planning or Conducting an IT Modernisation program?

Contact Learning Tree – a global leader in supporting organisations to gain the right skills, for the right people for any phase of an IT Modernisation program. We’ll get you in touch with our team of expert IT consultants who are qualified to listen, learn and support your workforce development needs as a critical component of your IT Modernisation program.

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