Troubleshoot Microsoft Teams Training (MS-740)

In this module, we'll look at monitoring and troubleshooting monitoring, audio and video quality issues. We'll also examine emergency calls and direct routing issues.

After completing this module, you'll be able to:

• Understand and troubleshoot media flow.
• Use the Call Quality Dashboard to investigate audio and video issues.
• Troubleshoot emergency calling issues.
• Troubleshoot direct routing issues.

After completing this module, you'll know how to troubleshoot meeting creation and attendee access. You'll also know how to resolve meeting recording, content sharing, and messaging issues. Finally, you'll also know how to optimise live events.

After completing this module, you'll be able to:

• Troubleshoot Teams meetings.
• Troubleshoot live events.
• Troubleshoot messaging.

After completing this module, you'll know how to deploy, configure, and maintain Teams client software and how to troubleshoot Teams client startup and performance issues. You'll also know how to configure and troubleshoot Microsoft Audio Conferencing, call setup, and troubleshoot phone system issues.

After completing this module, you'll be able to:

• Configure and troubleshoot Teams clients.
• Configure and troubleshoot Teams services.

This module will discuss federation and interoperability between Teams and Skype for Business.

After completing this module, you will be able to:

• Understand how to troubleshoot interoperability issues between Teams and Skype for Business, or Skype.
• Understand how to troubleshoot federation issues, including federation policies and domain lists.

After completing this module, you’ll know how to troubleshoot account authentication, review sign-in logs and troubleshoot member and guest access issues. You’ll also know how to validate network configuration and configure Conditional Access policies.

After completing this module, you’ll be able to:

• Troubleshoot account and network issues.
• Troubleshoot member sign-in issues.
• Troubleshoot guest access issues.

In this module, you will learn how to troubleshoot issues in public and private channels, including working with apps. You will learn how to configure and validate app permission policies and setup policies. You will also learn how to define permissions and policies for public and private channels.

After completing this module, you’ll be able to:

• Describe how to troubleshoot app issues in channels.
• Understand how to configure app permission and set up policies.
• Understand how to troubleshoot private and public channels.

In this module, you will learn how to troubleshoot file-sharing issues in Teams and how to edit file-sharing settings. In addition, you’ll learn about file sharing in public and private channels, including where files are stored.

After completing this module, you will be able to:

• Troubleshoot private chat (P2P) file issues.
• Troubleshoot file issues for private channels.
• Troubleshoot file issues for public channels.