Operational risk management is evolving fast — and organisations need a unified, proactive approach. In this session, we’ll explore how ServiceNow’s Integrated Risk Management (IRM) capabilities help teams mature their governance, risk, and compliance (GRC) practices while improving response, visibility, and operational resilience. Attendees will gain practical insights into structuring risk workflows, enabling continuous monitoring, and aligning risk practices with organisational goals — whether your team is just getting started or scaling an existing IRM program.
- How Integrated Risk Management (IRM) on ServiceNow supports standardised governance and rapid incident response
- The role of VR/SIR modules in strengthening vendor oversight and security event handling
- Key components of an IRM implementation: policies, controls, risk registers, assessments, automation, dashboards
- Practical ways organisations use IRM to improve visibility, reduce risk exposure, and manage compliance
- Recommended ServiceNow training pathways for risk, compliance, and security teams to mature their program
[Webinar 5386]
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Implementing IRM on ServiceNow Webinar FAQs
• Risk & Compliance Managers
• Security Operations Teams
• Governance & Audit Leads
• ServiceNow Platform Owners
• Process Improvement & Operational Resilience Leaders
• Anyone involved in building or scaling a GRC/IRM program
• Understand why incident, problem, and change process standardisation remains an early yet often overlooked step in scaling ITSM.
• Learn the practical sequence teams should follow to reduce time-to-restore without adding unnecessary complexity.
• See how ITIL® guidance provides a structured foundation for stabilising core practices.
• Discover how ServiceNow’s out-of-the-box service management modules can reinforce those practices and close execution gaps.
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Chris Geiger
Chris Geiger is an ITIL Expert and sought after instructor and coach, helping individuals and organisations bring increasing value through their products and services. Chris has over 25 years of IT experience as a leader and practitioner with major organisations and has partnered with Learning Tree International to share the lessons of that experience through impactful education.