ITIL® 4 Strategist: Direct, Plan and Improve Training

Course 1282

  • Duration: 3 days
  • Exam Voucher: Yes
  • Language: English
  • Level: Advanced
Get This Course 18.200 kr
  • 3-day instructor-led training course
  • Earn 18 PMI PDUs
  • Practise exams and prep questions
  • One-on-one after course instructor coaching
  • After-course instructor coaching benefit
  • Exam Voucher included
  • Guaranteed to Run - you can rest assured that the class will not be cancelled.
    jul 13 - 15 15:00 - 22:30 CEST
    New York or AnyWare
  • aug 2 - 4 10:00 - 18:30 CEST
  • sep 14 - 16 15:00 - 22:30 CEST
    Herndon, VA or AnyWare
  • nov 8 - 10 15:00 - 22:30 CET
    Ottawa or AnyWare
  • nov 8 - 10 10:00 - 18:30 CET
  • jan 11 - 13 15:00 - 22:30 CET
    New York or AnyWare
  • feb 14 - 16 10:00 - 18:30 CET
  • mar 15 - 17 14:00 - 21:30 CET
    Herndon, VA or AnyWare
  • maj 16 - 18 10:00 - 18:30 CEST

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This ITIL 4 Strategist: Direct, Plan and Improve (DPI) course provides individuals with the practical skills necessary to create a 'learning and improving' IT organisation, with a strong and effective strategic direction. It covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

The course prepares you for the ITIL® 4 Strategist: Direct, Plan & Improve exam, a crossover exam that fullfills a core requirement of both the ITIL 4 Managing Professional (MP) and Strategic Leader (SL) certifications.

Must hold the ITIL 4 Foundation Certificate (see {course 1199})

Wouldn’t you like to sit your exam knowing that you could have another shot if the outcome is not what you expected? With Learning Tree, now you can! Effective April 1, 2021, this Learning Tree training course features the Take2 re-sit exam option. In the case of an unsuccessful result, you can retake the exam within six months of your first try.

You will have access to the following ITIL ebook on Day 1 of your course by logging into your PeopleCert account:

  • ITIL 4®: Direct, Plan and Improve Manual

ITIL® 4 Strategist: Direct, Plan and Improve Training Delivery Methods

  • ITIL® 4 Specialist: Direct, Plan & Improve exam included (exam taken in-class or exam voucher provided)
  • Take2 exam re-sit included (eligible on public events starting after April 1, 2021)
  • After-course instructor coaching benefit
  • Practise exams, prep questions, and additional resources included

ITIL® 4 Strategist: Direct, Plan and Improve Training Course Benefits

  • Apply the key concepts of Direct, Plan and Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning
  • Understand the role of governance, risk and control know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of Communication and Organisational Change Management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practises

ITIL 4 Strategist DPI Course Outline

  • Direction
  • Planning
  • Improvement
  • Operating Model
  • Methods
  • Risks
  • Scope of control
  • Vision and Mission
  • Strategy, Tactics and Operations
  • Governance, compliance and management
  • Policies, Controls and Guidelines
  • Cascade goals and requirements
  • Define effective policies, controls and guidelines
  • Place decision-making authority at the correct level
  • The role of risk and risk management in DPI
  • How governance impacts DPI
  • Ensure that controls are sufficient, but not excessive
  • Use the ITIL continual improvement model to improve the service value system or any part of the SVS
  • Identify assessment objectives, outputs, requirements and criteria
  • Select an appropriate assessment method for a particular situation
  • Define and prioritise desired outcomes of an improvement
  • Build, justify and advocate for a business case
  • Conduct improvement reviews and lesson learn analysis
  • Embed continual improvement at all levels of the SVS

Understand the nature, scope and potential benefits of organisational change management

Know how to use the key principles and methods of Communication & OCM:

  • Identify and manage different types of stakeholders
  • Effectively communicate with and influence others
  • Establish effective feedback channels
  • Establish effective interfaces across the value chain
  • Define indicators and metrics to support objectives
  • Direct, plan and improve value streams and practises
  • Understand the differences between value streams and practises and how those differences impact direction, planning and improvement
  • Select and use the appropriate methods and techniques to direct, plan and improve value streams and practises including addressing the 4 dimensions and Value Stream Mapping

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Course FAQs

ITIL 4 Strategist Direct Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

Before your event, you will be sent an electronic Pre-Course Study Guide and the ITIL 4 Managing Professional Direct, Plan and Improve book, which you should read as part of the 21 hours of personal study.

Once you have ITIL 4 Foundation certification, this crossover course fulfills a core requirement for one of the four ITIL 4 Managing Professional core requirements and one of the two Strategic Leader certification requirements.

You will be provided with an exam voucher for each exam and a link to register and schedule your online exam sessions with the PeopleCert web proctoring service. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.

For publicly scheduled course events, Learning Tree will set up the Take2 option for all attendees when we order your exam voucher. If you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake.

Though exam vouchers can cost hundreds, there is no additional cost to you to sign up for the Take2 re-sit program. Take2 is an additional complimentary benefit offered to you by Learning Tree.

Yes, you must re-sit the exam within six months of your initial exam.