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Communication Skills Training

Communication Skills Training

Course 292

Duration: 3 days
Language: English
17 PMI PDUs
Level: Foundation

Are you or your teammates struggling to effectively communicate with coworkers, partners, or clients from different professional backgrounds?

In this Communication Skills Training course, you will learn the basics of communication in the workplace and beyond that will help you improve your professional relationships.

Communication Skills Training Delivery Methods

In-Person
Online

Communication Skills Training Benefits

Learn how to communicate requirements, feedback, and results in the workplace

Overcome cultural, language, and knowledge barriers

Experience professional growth through assertive communication

Continue learning and face new challenges with after-course one-on-one instructor coaching

Communication Skills Training Outline

Module 1: Building A Foundation

In this module, you will learn how to:

Harness the power of simple, concise, and direct language
Adopt clarity, consistency, timeliness, and additional communication principles in your day-to-day workplace interactions
Identify the key steps of the communication process, from developing and explaining an idea to providing or receiving feedback

Module 2: Setting Clear Communication Goals

In this module, you will learn how to:

Ask for feedback with clarity
Get actionable solutions to your questions and communication challenges
Figure out what to say and the best way to say it
Create a strong connection when face-to-face communication is missing

Module 3: Avoiding Communication Breakdowns

In this module, you will learn how to:

Distinguish valuable communication from small talk
Recognise and leverage your role in the communication structure and hierarchy of your organisation
Identify internal and external factors that impact the effectiveness of your communication
Establish and manage channels for feedback
Communicate nondefensively while explaining your points or ideas

Module 4: Translating Across Communication Styles

In this module, you will learn how to:

Identify the four communication styles (passive, aggressive, passive-aggressive, assertive) and their respective strengths and blind spots
Close communication gaps between the different styles
Add flexibility to your communication without compromising your identity

Module 5: Listening for Improved Understanding

In this module, you will learn how to:

Ask clarifying questions
Confirm the message you receive
Demonstrate respect, empathy, and sensitivity
Adapt to high and low rates of speech
Identify different communication volumes
Interpret gestures, facial expressions, intonations, posture, use of space, and dress
Make and maintain eye contact

Module 6: Achieving Genuine Communication

In this module, you will learn how to:

Determine when to speak up and when not to
Identify the information that’s appropriate to share
Identify your model of behavior and actions to improve it
Enhance your message with the appropriate body language
Create convincing and believable messages
Support your communication through your attitude approach
Speak through silence

Module 7: Communicating Across Cultures and Identities

In this module, you will learn how to:

Treat cultural differences sensitively
Build greater accountability and cultural sensitivity in virtual teams
Avoid misunderstandings through cultural awareness
Uncover hidden assumptions and cultural biases
Recognise communication filters in yourself and others

Module 8: Working Constructively with Emotions

In this module, you will learn how to:

Overcome personal communication challenges
Express your anger constructively
Minimise defensive reactions in others
Defuse an emotional situation while maintaining your composure
Take responsibility for your emotions

Get This Course 16 730 kr

3-day instructor-led training course
Earn 17 PMI PDUs
Earn 17 NASBA CPEs (live, in-class attendance only)
Self-assessments
Role-playing activities and video simulations
After-course coaching available
Learning Tree end-of-course exam included

Include dates with afternoon start times

#292

Guaranteed to Run - you can rest assured that the class will not be cancelled.
jul 19 - 21 15:00 - 22:30 CEST

Herndon, VA or Virtual

Bring this or any training to your organisation
Full - scale programme development
Delivered when, where, and how you want it
Blended learning models
Tailored content
Expert team coaching

#292

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Communication Skills Training FAQs

No specific experience is required.

Yes, this course is eligible for 8 DevOps Institute Continuing Education Units. Learning Tree offers a variety of DOI CEU-eligible training to help you maintain your certification. View the list of DOI CEU-eligible training courses.