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Award-Winning ITIL Author, Instructor & Transformation Consultant Hitesh Patel is a world-renowned ITIL trainer and consultant who has helped many international clients successfully adopt ITIL within their organisations.
Sandy Kelly is a process-oriented IT professional with proven success in managing and directing a broad range of corporate IT platforms. She is recognised for her expertise in process implementation to institute change, improve service and reduce costs. Her proven capacity to implement programs that drive awareness, decrease exposure, and strengthen an organisation’s ability to reduce risk. Her deep knowledge of ITIL has been proven over and over as co-author of our new ITIL courses, as well as with her outstanding success in the classroom.