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Microsoft 365 Administrator Essentials (MS-102)

Microsoft 365 Administrator Essentials (MS-102)

Course 8678

Duration: 5 days
Language: English
Level: Intermediate

This MS-102 Administrator Essentials Training course covers the following key elements of Microsoft 365 administration: Microsoft 365 tenant management, Microsoft 365 identity synchronisation, and Microsoft 365 security and compliance.

In Microsoft 365 tenant management, you learn how to configure your Microsoft 365 tenant, including your organisational profile, tenant subscription options, component services, user accounts and licenses, security groups, and administrative roles. You then transition to configuring Microsoft 365, with a primary focus on configuring Office client connectivity. Finally, you explore how to manage user-driven client installations of Microsoft 365 Apps for enterprise deployments.

The course then transitions to an in-depth examination of Microsoft 365 identity synchronisation, with a focus on Azure Active Directory Connect and Connect Cloud Sync. You learn how to plan for and implement each of these directory synchronisation options, how to manage synchronised identities, and how to implement password management in Microsoft 365 using multifactor authentication and self-service password management.

In Microsoft 365 security management, you begin examining the common types of threat vectors and data breaches facing organisations today. You then learn how Microsoft 365’s security solutions address each of these threats. You are introduced to the Microsoft Secure Score, as well as to Azure Active Directory Identity Protection. You then learn how to manage the Microsoft 365 security services, including Exchange Online Protection, Safe Attachments, and Safe Links. Finally, you are introduced to the various reports that monitor an organisation’s security health. You then transition from security services to threat intelligence; specifically, using Microsoft 365 Defender, Microsoft Defender for Cloud Apps, and Microsoft Defender for Endpoint.

Once you have this understanding of Microsoft 365’s security suite, you then examine the key components of Microsoft 365 compliance management. This begins with an overview of all key aspects of data governance, including data archiving and retention, Microsoft Purview message encryption, and data loss prevention (DLP). You then delve deeper into archiving and retention, paying particular attention to Microsoft Purview insider risk management, information barriers, and DLP policies. You then examine how to implement these compliance features by using data classification and sensitivity labels.

Administrator Essentials Training Delivery Methods

In-Person
Online

Administrator Essentials Training Information

In this course, you will learn how to:

Configure Microsoft 365 tenant profiles, subscription options, component services, user accounts, licenses, security groups, and administrative roles.
Manage client installations of Microsoft 365 Apps.
Implement and manage Microsoft 365 identity synchronization.
Manage Microsoft 365 security services, including managing services like Exchange Online Protection, Safe Attachments, and Safe Links.
Get acquainted with Microsoft Secure Score, Azure Active Directory Identity Protection, and various reports that monitor an organisation's security health.
Use Microsoft 365 Defender, Microsoft Defender for Cloud Apps, and Microsoft Defender for Endpoint.
Manage and monitor tenant health and services in Microsoft 365.
Use Microsoft 365 Adoption Score and Microsoft 365 usage analytics, and develop an incident response plan.
Explore Microsoft 365 Apps for enterprise functionality, assessing app compatibility, overseeing self-service installation, and managing updates using the Microsoft 365 Apps admin centre.
Analyse Microsoft 365 workplace data using Microsoft Viva Insights and create custom analysis.
Manage user passwords in Microsoft 365.
Enable pass-through authentication and multi-factor authentication,
Implement Azure AD Smart Lockout and conditional access policies, and run an access review.

Training Prerequisites

Before attending this course, students must have:

Completed a role-based administrator course such as Messaging, Teamwork, Security and Compliance, or Collaboration.
A proficient understanding of DNS and basic functional experience with Microsoft 365 services.
A proficient understanding of general IT practices.
Working knowledge of PowerShell.
Attend MD-102: Microsoft 365 Endpoint Administrator – or equivalent experience and knowledge

Certification Information

This course can help you prepare for the following Microsoft role-based certification exam — MS-102: Microsoft 365 Administrator.

Candidates for this exam are Microsoft 365 administrators who deploy and manage Microsoft 365. They perform Microsoft 365 tenant-level implementation and administration of cloud and hybrid environments.

Module 1: Configure your Microsoft 365 experience

Introduction
Configure your Microsoft 365 experience
Manage your tenant subscriptions in Microsoft 365
Integrate Microsoft 365 with customer engagement apps
Complete your tenant configuration in Microsoft 365
Knowledge check
Summary

Module 2: Manage users, contacts, and licenses in Microsoft 365

Introduction
Determine the user identity model for your organisation
Create user accounts in Microsoft 365
Manage user account settings in Microsoft 365
Manage user licenses in Microsoft 365
Recover deleted user accounts in Microsoft 365
Perform bulk user maintenance in Azure Active Directory
Create and manage guest users
Create and manage contacts
Summary

Module 3: Manage groups in Microsoft 365

Introduction
Examine groups in Microsoft 365
Create and manage groups in Microsoft 365
Create groups in Exchange Online and SharePoint Online
Knowledge check
Summary

Module 4: Add a custom domain in Microsoft 365

Introduction
Plan a custom domain for your Microsoft 365 deployment
Plan the DNS zones for a custom domain
Plan the DNS record requirements for a custom domain
Create a custom domain in Microsoft 365
Knowledge check
Summary

Module 5: Configure client connectivity to Microsoft 365

Introduction
Examine how automatic client configuration works
Explore the DNS records required for client configuration
Configure Outlook clients
Troubleshoot client connectivity
Knowledge check
Summary

Module 6: Configure administrative roles in Microsoft 365

Introduction
Explore the Microsoft 365 permission model
Explore the Microsoft 365 admin roles
Assign admin roles to users in Microsoft 365
Delegate admin roles to partners
Manage permissions using administrative units in Azure Active Directory
Elevate privileges using Azure AD Privileged Identity Management
Knowledge check
Summary

Module 7: Manage tenant health and services in Microsoft 365

Introduction
Monitor the health of your Microsoft 365 services
Monitor tenant health using Microsoft 365 Adoption Score
Monitor tenant health using Microsoft 365 usage analytics
Develop an incident response plan
Request assistance from Microsoft
Knowledge check
Summary

Module 8: Deploy Microsoft 365 Apps for enterprise

Introduction
Explore Microsoft 365 Apps for enterprise functionality
Explore your app compatibility by using the Readiness Toolkit
Complete a self-service installation of Microsoft 365 Apps for enterprise
Deploy Microsoft 365 Apps for enterprise with Microsoft Endpoint Configuration Manager
Deploy Microsoft 365 Apps for enterprise from the cloud
Deploy Microsoft 365 Apps for enterprise from a local source
Manage updates to Microsoft 365 Apps for enterprise
Explore the update channels for Microsoft 365 Apps for enterprise
Manage your cloud apps using the Microsoft 365 Apps admin centre
Knowledge check
Summary

Module 9: Analyse your Microsoft 365 workplace data using Microsoft Viva Insights

Introduction
Examine the analytical features of Microsoft Viva Insights
Create custom analysis with Microsoft Viva Insights
Configure Microsoft Viva Insights
Examine Microsoft 365 data sources used in Microsoft Viva Insights
Prepare organisational data in Microsoft Viva Insights
Knowledge check
Summary

Module 10: Explore identity synchronization

Introduction
Examine authentication options in Microsoft 365
Examine provisioning options in Microsoft 365
Explore directory synchronization
Explore Azure AD Connect
Knowledge check
Summary

Module 11: Prepare for identity synchronization to Microsoft 365

Introduction
Plan your Azure Active Directory deployment
Prepare for directory synchronization
Choose your directory synchronization tool
Plan for directory synchronization using Azure AD Connect
Plan for directory synchronization using Azure AD Connect Cloud Sync
Knowledge check
Summary

Module 12: Implement directory synchronization tools

Introduction
Configure Azure AD Connect prerequisites
Configure Azure AD Connect
Monitor synchronization services using Azure AD Connect Health
Configure Azure AD Connect Cloud Sync prerequisites
Configure Azure AD Connect Cloud Sync
Knowledge check
Summary

Module 13: Manage synchronized identities

Introduction
Manage users with directory synchronization
Manage groups with directory synchronization
Use Azure AD Connect Sync Security Groups to help maintain directory synchronization
Configure object filters for directory synchronization
Troubleshoot directory synchronization
Knowledge check
Summary

Module 14: Manage secure user access in Microsoft 365

Introduction
Manage user passwords
Enable pass-through authentication
Enable multi-factor authentication
Explore self-service password management
Implement Azure AD Smart Lockout
Implement entitlement packages in Azure AD Identity Governance
Implement conditional access policies
Create and run an access review
Investigate authentication issues using sign-in logs
Knowledge check
Summary

Module 15: Examine threat vectors and data breaches

Introduction
Explore today's work and threat landscape
Examine how phishing retrieves sensitive information
Examine how spoofing deceives users and compromises data security
Compare spam and malware
Examine how an account breach compromises a user account
Examine elevation of privilege attacks
Examine how data exfiltration moves data out of your tenant
Examine how attackers delete data from your tenant
Examine how data spillage exposes data outside your tenant
Examine other types of attacks
Knowledge check
Summary

Module 16: Explore the Zero Trust security model

Introduction
Examine the principles and components of the Zero Trust model
Plan for a Zero Trust security model in your organisation
Examine Microsoft's strategy for Zero Trust networking
Adopt a Zero Trust approach
Knowledge check
Summary

Module 17: Explore security solutions in Microsoft 365 Defender

Introduction
Enhance your email security using Exchange Online Protection and Microsoft Defender for Office 365
Protect your organisation's identities using Microsoft Defender for Identity
Protect your enterprise network against advanced threats using Microsoft Defender for Endpoint
Protect against cyber attacks using Microsoft 365 Threat Intelligence
Provide insight into suspicious activity using Microsoft Cloud App Security
Review the security reports in Microsoft 365 Defender
Knowledge check
Summary

Module 18: Examine Microsoft Secure Score

Introduction
Explore Microsoft Secure Score
Assess your security posture with Microsoft Secure Score
Improve your secure score
Track your Microsoft Secure Score history and meet your goals
Knowledge check
Summary

Module 19: Examine Privileged Identity Management

Introduction
Explore Privileged Identity Management in Azure AD
Configure Privileged Identity Management
Audit Privileged Identity Management
Explore Microsoft Identity Manager
Control privileged admin tasks using Privileged Access Management
Knowledge check
Summary

Module 20: Examine Azure Identity Protection

Introduction
Explore Azure Identity Protection
Enable the default protection policies in Azure Identity Protection
Explore the vulnerabilities and risk events detected by Azure Identity Protection
Plan your identity investigation
Knowledge check
Summary

Module 21: Examine Exchange Online Protection

Introduction
Examine the anti-malware pipeline
Detect messages with spam or malware using Zero-hour auto purge
Explore anti-spoofing protection provided by Exchange Online Protection
Explore other anti-spoofing protection
Examine outbound spam filtering
Knowledge check
Summary

Module 22: Examine Microsoft Defender for Office 365

Introduction
Climb the security ladder from EOP to Microsoft Defender for Office 365
Expand EOP protections by using Safe Attachments and Safe Links
Manage spoofed intelligence
Configure outbound spam filtering policies
Unblock users from sending email
Knowledge check
Summary

Module 23: Manage Safe Attachments

Introduction
Protect users from malicious attachments by using Safe Attachments
Create Safe Attachment policies using Microsoft Defender for Office 365
Create Safe Attachments policies using PowerShell
Modify an existing Safe Attachments policy
Create a transport rule to bypass a Safe Attachments policy
Examine the end-user experience with Safe Attachments
Knowledge check
Summary

Module 25: Explore threat intelligence in Microsoft 365 Defender

Introduction
Explore Microsoft Intelligent Security Graph
Explore alert policies in Microsoft 365
Run automated investigations and responses
Explore threat hunting with Microsoft Threat Protection
Explore advanced threat hunting in Microsoft 365 Defender
Explore threat analytics in Microsoft 365
Identify threat issues using Microsoft Defender reports
Knowledge check
Summary

Module 26: Implement app protection by using Microsoft Defender for Cloud Apps

Introduction
Explore Microsoft Defender Cloud Apps
Deploy Microsoft Defender for Cloud Apps
Configure file policies in Microsoft Defender for Cloud Apps
Manage and respond to alerts in Microsoft Defender for Cloud Apps
Configure Cloud Discovery in Microsoft Defender for Cloud Apps
Troubleshoot Cloud Discovery in Microsoft Defender for Cloud Apps
Knowledge check
Summary

Module 27: Implement endpoint protection by using Microsoft Defender for Endpoint

Introduction
Explore Microsoft Defender for Endpoint
Configure Microsoft Defender for Endpoint in Microsoft Intune
Onboard devices in Microsoft Defender for Endpoint
Manage endpoint vulnerabilities with Microsoft Defender Vulnerability Management
Manage device discovery and vulnerability assessment
Reduce your threat and vulnerability exposure
Knowledge check
Summary

Module 28: Implement threat protection by using Microsoft Defender for Office 365

Introduction
Explore the Microsoft Defender for Office 365 protection stack
Investigate security attacks by using Threat Explorer
Identify cybersecurity issues by using Threat Trackers
Prepare for attacks with Attack simulation training
Knowledge check
Summary

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Administrator Essentials Training FAQs

Yes! The Microsoft 365 Certified: Enterprise Administrator Expert certification has been renamed the Microsoft 365 Certified: Administrator Expert certification. The updated certification name more closely aligns with current workplace opportunities, and it better fits the scope of work, since the role and skills apply to organisations of all sizes. The expert level remains in place, as do the current prerequisite certifications.

Microsoft 365 administrators function as the integrating hub for all Microsoft 365 workloads, and they coordinate across multiple Microsoft 365 tasks. These professionals work with architects and other administrators responsible for workloads, infrastructure, identity, security, compliance, endpoints, and applications.

Candidates for this exam have functional experience with all Microsoft 365 workloads and Azure Active Directory (Azure AD), part of Microsoft Entra, and have administered at least one of these. They also have a working knowledge of networking, server administration, DNS, and PowerShell.

Microsoft 365 Administrator Essentials (MS-102)

Administrator Essentials Training Delivery Methods

Administrator Essentials Training Information

Module 1: Configure your Microsoft 365 experience

Module 2: Manage users, contacts, and licenses in Microsoft 365

Module 3: Manage groups in Microsoft 365

Module 4: Add a custom domain in Microsoft 365

Module 5: Configure client connectivity to Microsoft 365

Module 6: Configure administrative roles in Microsoft 365

Module 7: Manage tenant health and services in Microsoft 365

Module 8: Deploy Microsoft 365 Apps for enterprise

Module 9: Analyse your Microsoft 365 workplace data using Microsoft Viva Insights

Module 10: Explore identity synchronization

Module 11: Prepare for identity synchronization to Microsoft 365

Module 12: Implement directory synchronization tools

Module 13: Manage synchronized identities

Module 14: Manage secure user access in Microsoft 365

Module 15: Examine threat vectors and data breaches

Module 16: Explore the Zero Trust security model

Module 17: Explore security solutions in Microsoft 365 Defender

Module 18: Examine Microsoft Secure Score

Module 19: Examine Privileged Identity Management

Module 20: Examine Azure Identity Protection

Module 21: Examine Exchange Online Protection

Module 22: Examine Microsoft Defender for Office 365

Module 23: Manage Safe Attachments

Module 24: Manage Safe Links

Module 25: Explore threat intelligence in Microsoft 365 Defender

Module 26: Implement app protection by using Microsoft Defender for Cloud Apps

Module 27: Implement endpoint protection by using Microsoft Defender for Endpoint

Module 28: Implement threat protection by using Microsoft Defender for Office 365

Upgrade your course experience with: Subscriptions

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Upgrade your course experience with: Subscriptions

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Administrator Essentials Training FAQs

Has this certification replaced the MS-100: Microsoft 365 Identity and Services & MS-101: Microsoft 365 Mobility and Security Certifications?

Is this certification right for me?

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