AIOps Foundation (AIOF) Certification

Course 3697

  • Duration: 2 days
  • Exam Voucher: Yes
  • Language: English
  • Level: Intermediate

This AIOps Foundation course aims to cover the origins of AIOps including the history behind the term, patterns that preceded it and the technology context in which it has evolved. Learners will gain an understanding of the processes of combining big data analytics, machine learning algorithms, automation, and optimisation into a single platform.

This course introduces key principles and foundational concepts along with the core technologies of AIOps: big data and machine learning. The course will provide students with an understanding of how and why digital transformation, together with the evolution of machine learning, have brought about the rise of AIOps as an indispensable tool in today’s IT Operational landscape.

Core technologies of machine learning and big data will be discussed, as well as the basic concepts of artificial intelligence, different types of machine learning models that can be implemented, and the relationship between AIOps and MLOps, DevOps and Site Reliability.

This foundation course will also provide the student with a solid understanding of the benefits of implementing AIOps in the organisation, including common challenges and key steps in ensuring valuable and successful integration of artificial intelligence in the day-to-day operations of information technology solutions.

Unique and exciting exercises will be used to apply the concepts covered in the course and sample documents, templates, tools, and techniques will be provided to use after the class.

This course positions learners to successfully complete the AIOps Foundation certification exam.

AIOps Foundation Certification Delivery Methods

  • In-Person

  • Online

  • Upskill your whole team by bringing Private Team Training to your facility.

AIOps Foundation Certification Training Information

In this course, you will:

  • Earn DevOps Institute certification.
  • Attend official course content and curriculum.
  • Receive a PeopleCert Exam Voucher, included.
  • Enjoy the security of the Take2 exam re-sit, included (eligible on public events).
  • Reinforce your learning with the after-course instructor coaching benefit included.

Training Prerequisites

Familiarity with IT terminology and IT-related work experience are recommended.

Certification Information

Successfully passing (65%) the 60-minute examination, consisting of 40 multiple-choice questions, leads to the AIOps Foundation certificate.

The certification is governed and maintained by DevOps Institute, a member of the PeopleCert Group.

AIOps Foundation Certification Training Outline

In this module, you will learn how to: 

  • Trace the History and Predecessors of AIOps
  • Define the Meaning of AIOps
  • Distinguish AIOps from IT Operations Analytics
  • Understand Core Technologies and Basic Concepts
  • Explore the Stages of an AIOps System
  • Investigate Overlapping Practices

In this module, you will learn how to:

  • Understand the drivers and influences of AIOps adoption
  • Bridge AIOps and DevOps
  • Foster Site Reliability with AIOps
  • Safeguard with AIOps and Security
  • Handle Data, Telemetry, and Systems Complexity
  • Embrace a New Paradigm for Understanding System State

In this module, you will learn how to:

  • Unravel the World of Big Data
  • Grapple with the Five V's of Big Data
  • Examine the Characteristics of Big Data
  • Utilise AIOps Data Sources and Types
  • Navigate Diverse Data

In this module, you will learn how to:

  • Engage with AI and Machine Learning
  • Contrast Supervised vs. Unsupervised Learning
  • Distinguish Machine Learning from Analytics
  • Train Models in Machine Learning
  • Ponder the AIOps Role in the Future of AI
  • Explore AIOps vs. Analytics: Similarities and Differences

In this module, you will learn how to:

  • Measure Performance through Metrics
  • Track Key Metrics Across Systems
  • Establish Agreements, Objectives, and Indicators
  • Assess Metrics Related to Incidents
  • Quantify Incidents (MTTD, MTBF, MTTA, MTTR)
  • Ensure Compliance with Service Level Agreements

In this module, you will learn how to:

  • Shift from a Reactive to a Proactive Approach
  • Analyse Characteristics of a Reactive Operations Approach
  • Transition from Deterministic to Probabilistic Methods
  • Delve Deep into Use Cases
  • AIOps' Impact on Organisational Dynamics
  • Trace the Past and Predict the Future

In this module, you will learn how to:

  • Evaluate the Confluence of AIOps and Operational Metrics
  • Unify AIOps, DevOps, and SRE for Improved Performance
  • Enhance the Accuracy of AI
  • Gain Visibility into the AIOps System
  • Track the Impact of AIOps Initiatives
  • Impact on Metrics Related to Incidents
  • Measure AIOps Against DORA Metrics

In this module, you will learn how to:

  • Mitigate Common Challenges
  • Address Ethics in Machine Learning
  • Chart Paths to Implementation
  • Ensure Data Quality and Streamlined Processes
  • Shape Culture and Organisational Practices
  • Comply with Data and Regulation Standards
  • Confront Machine Learning Bias
  • Safeguard Privacy and User Data

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AIOps Foundation Certification FAQs

Yes, all DevOps Institute exams are open book.

DevOps Institute certifications expire two years from the date earned and must be renewed before that expiration date. For an individual’s first DevOps Institute certification, 30 CEUs are required to maintain an active certification.  For individuals who hold more than one DevOps Institute certification, an additional 6 CEUs will be required for each additional certification.