The Shift of the ITIL® Ecosystem

It’s been nearly four years since ITIL® 4 was launched. In that time, the ecosystem in which ITIL 4 operates has undergone many changes, from shifting political climates to shifts in the way organisations do business.

In this webinar, ITIL Expert Hitesh Patel will discuss how the changes in our global ecosystem have impacted ITIL, what improvements have been made, and how the ITIL 4 Framework has shifted to adapt to the “new normal” of how business gets done today.


Through participation in this webinar, participants will:

  • Recognise the flexibility of the ITIL 4 framework.
  • Improve your understanding of the current challenges organisations face regarding ITIL 4 adoption.
  • Understand how ITIL has been impacted by “PESTLE” external factors in the ecosystem (Political, Economic, Sociological, Technological, Legal, and Environmental).


3:00 PM - 4:00 PM CET (1400 - 1500 UTC)  


[Webinar ID# 5309]

Earn 1 CEU. Credits are self-reported to the industry certifying bodies. Check their respective websites for details/qualifications.

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Visit our ITIL® 4 Certification Training page and discover additional ways to Improve the efficiency and quality of IT service delivery.



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Hitesh Patel

Award-Winning ITIL Author, Instructor & Transformation Consultant Hitesh Patel is a world-renowned ITIL trainer and consultant who has helped many international clients successfully adopt ITIL within their organisations.