Business Relationship Management (BRM) Training: Aligning IT & the Business

Nivå: Intermediate
Snittbetyg: 4,6/5 4,59/5 Based on 74 Reviews

In this Business Relationship Management (BRM) training course, you take on the role of a business relationship manager, learn to overcome communication barriers between IT and the business, leverage innovative best practises, and solve business problems in an IT environment. You learn to take on the role of the trusted IT adviser who can align the needs of the business with IT services.

Nyckelfunktioner:

  • After-course instructor coaching benefit
  • Learning Tree end-of-course exam included

Du kommer lära dig att:

  • Build a strong alignment between IT and the business
  • Plan a strategy that positions you as a trusted IT advisor to key stakeholders
  • Choose IT projects that build trust and alignment
  • Articulate IT solutions that meet business needs
  • Differentiate your internal IT services for competitive solutions

Välj den utbildningsform som passar dig bäst

LIVE, LÄRARLEDD

I klass & Live, Online-utbildning

  • 3-day instructor-led training course
  • One-on-one after-course instructor coaching
  • Tuition fee can be paid later by invoice -OR- at the time of checkout by credit card

FÖRETAGSINTERN UTBILDNING

Teamträning

  • Använd denna eller någon annan utbildning i ditt företag
  • Fullskalig programutveckling
  • Levereras när, var och hur du vill
  • Blandade utbildningsmodellerSkräddarsytt innehåll
  • Coaching av ett expertteam
View Details ›

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Kontakta oss

Utveckla dig och ditt team med anpassade eller öppna kurser alternativt e-learning

Learning Tree erbjuder kundanpassad utbildning hos er, öppna kurser i Stockholm, London eller Washington, möjlighet att delta via våra Anywhere centers (Malmö, Göteborg, Linköping, Stockholm eller Borlänge) eller olika former av e-learning med lärarstöd. Läs mer på www.learningtree.se/priser .

I klass & Live, Online-utbildning

Note: This course runs for 3 dagar

  • 18 - 20 jan 9:00 - 16:30 GMT Online (AnyWare) Online (AnyWare) Boka Din Kursplats

  • 12 - 14 apr 9:00 - 16:30 BST Online (AnyWare) Online (AnyWare) Boka Din Kursplats

  • 5 - 7 jul 9:00 - 16:30 BST Online (AnyWare) Online (AnyWare) Boka Din Kursplats

  • 9 - 11 feb 15:00 - 22:30 CCET Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Boka Din Kursplats

  • 27 - 29 jul 15:00 - 22:30 CCST Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Boka Din Kursplats

Kurs med startgaranti

När du ser symbolen för “Guaranteed to Run” vid ett kurstillfälle vet du att kursen blir av. Garanterat.

Important Business Relationship Management (BRM) Course Information

  • Requirements

    • Two years of work experience in IT or business

Business Relationship Management (BRM) Course Outline

  • Overview of Relationship Management

    • Why organisations need successful relationships between IT and the business
    • Balancing the needs of IT and the business
    • Effectively aligning IT investments and business goals
  • Principles for Aligning IT and the Business

    The trusted IT advisor

    • Recognising how trust feels
    • Defining trust in an IT organisation
    • Building a trusted relationship

    Business Relationship Management (BRM) roles

    • IT relationship management vs. IT project management
    • Discovering your strengths and weaknesses
    • Required technical and social competencies
  • Determining the Current State of IT

    Defining a catalogue of services

    • Identifying IT products and services
    • The components of an ideal catalogue
    • Creating an initial catalogue from scratch
    • Ranking services with metrics

    Developing awareness of the organisational culture

    • The IntCRM Model
    • Overcoming common IT relationship barriers
    • Exploring how things get done in the organisation
    • Applying tools for culture analysis
  • Building the Trusted Relationship

    Knowing your stakeholders

    • The stakeholder relationship life cycle
    • Classifying the roles stakeholders play
    • The importance of stakeholder power and influence

    Optimising the first meeting

    • Planning the meeting
    • Models for understanding people
    • Explaining the role of the BRM
    • Confirming relationships and roles
    • Leaving with actions

    Planning the relationship strategy

    • Analysing the relationship
    • Recruiting trusted teams
    • Forming the plan
    • Executing the strategy
  • Facilitating Actionable IT Solutions

    Performing competitive analysis

    • Evaluating IT outsourcing and consulting solutions
    • Establishing your competitive advantage

    Identifying opportunities for improvement

    • Capturing, prioritising and documenting business needs
    • Applying a framework for prioritising and selecting projects
    • Picking quick-win projects

    Designing a strategy to meet customer needs

    • Conducting a modified SWOT analysis
    • Questions you should ask
    • Making a go or no-go decision
  • Winning Competitive IT Projects

    Responding to requests

    • Differentiating your services from your competitors'
    • Communicating your internal IT capabilities to the business
    • Validating business needs in business terms

    Selling your solutions to the business

    • Translating IT speak to business speak
    • Linking IT solutions to pains
    • Articulating IT solutions in terms of business value
    • Writing clear, tailored Service Level Agreements (SLAs)

    Managing project handoffs

    • Ensuring a seamless transition
    • Creating and maintaining communication channels
    • Building the relationship

    The IT relationship scorecard

    • Establishing performance metrics
    • Assessing BRM success
    • Analysing results

Teamträning

Important Business Relationship Management (BRM) Course Information

  • Requirements

    • Two years of work experience in IT or business

Business Relationship Management (BRM) Course Outline

  • Overview of Relationship Management

    • Why organisations need successful relationships between IT and the business
    • Balancing the needs of IT and the business
    • Effectively aligning IT investments and business goals
  • Principles for Aligning IT and the Business

    The trusted IT advisor

    • Recognising how trust feels
    • Defining trust in an IT organisation
    • Building a trusted relationship

    Business Relationship Management (BRM) roles

    • IT relationship management vs. IT project management
    • Discovering your strengths and weaknesses
    • Required technical and social competencies
  • Determining the Current State of IT

    Defining a catalogue of services

    • Identifying IT products and services
    • The components of an ideal catalogue
    • Creating an initial catalogue from scratch
    • Ranking services with metrics

    Developing awareness of the organisational culture

    • The IntCRM Model
    • Overcoming common IT relationship barriers
    • Exploring how things get done in the organisation
    • Applying tools for culture analysis
  • Building the Trusted Relationship

    Knowing your stakeholders

    • The stakeholder relationship life cycle
    • Classifying the roles stakeholders play
    • The importance of stakeholder power and influence

    Optimising the first meeting

    • Planning the meeting
    • Models for understanding people
    • Explaining the role of the BRM
    • Confirming relationships and roles
    • Leaving with actions

    Planning the relationship strategy

    • Analysing the relationship
    • Recruiting trusted teams
    • Forming the plan
    • Executing the strategy
  • Facilitating Actionable IT Solutions

    Performing competitive analysis

    • Evaluating IT outsourcing and consulting solutions
    • Establishing your competitive advantage

    Identifying opportunities for improvement

    • Capturing, prioritising and documenting business needs
    • Applying a framework for prioritising and selecting projects
    • Picking quick-win projects

    Designing a strategy to meet customer needs

    • Conducting a modified SWOT analysis
    • Questions you should ask
    • Making a go or no-go decision
  • Winning Competitive IT Projects

    Responding to requests

    • Differentiating your services from your competitors'
    • Communicating your internal IT capabilities to the business
    • Validating business needs in business terms

    Selling your solutions to the business

    • Translating IT speak to business speak
    • Linking IT solutions to pains
    • Articulating IT solutions in terms of business value
    • Writing clear, tailored Service Level Agreements (SLAs)

    Managing project handoffs

    • Ensuring a seamless transition
    • Creating and maintaining communication channels
    • Building the relationship

    The IT relationship scorecard

    • Establishing performance metrics
    • Assessing BRM success
    • Analysing results

Business Relationship Management (BRM) Training FAQs

  • What is Business Relationship Management (BRM)?

    Business Relationship Management understand, interpret, and provide insight on IT services within the organisation.

  • What does a business relationship manager do?

    Business relationship managers provide value to their organisation by aligning business needs with IT services, while satisfying the needs of stakeholders.

  • Can I learn Business Relationship Management (BRM) online?

    Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want, including online training.

  • Can I earn Professional Development Units for the Business Relationship Management: Aligning IT & the Business course?

    Yes, you can receive PDUs from the Business Relationship Management: Aligning IT & the Business course.

    To find out how many PDUs you can receive, check out the PMI Q&A List ›

Questions about which training is right for you?

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