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Business Relationship Management: Aligning IT & the Business
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Business relationship managers provide value to their organisation by aligning business needs with IT services, while satisfying the needs of stakeholders. In this training course, you take on the role of a business relationship manager, learn to overcome communication barriers between IT and the business, leverage innovative best practices, and solve business problems in an IT environment.
Du får lära dig att
- Build a strong alignment between IT and the business
- Plan a strategy that positions you as a trusted IT advisor to key stakeholders
- Choose IT projects that build trust and alignment
- Articulate IT solutions that meet business needs
- Differentiate your internal IT services for competitive solutions
Viktig information om kursen
Requirements:
- Two years of work experience in IT or business
Kursinnehåll
- Overview of Relationship Management
- Why organisations need successful relationships between IT and the business
- Balancing the needs of IT and the business
- Effectively aligning IT investments and business goals
- Principles for Aligning IT and the Business
The trusted IT advisor
- Recognising how trust feels
- Defining trust in an IT organisation
- Building a trusted relationship
Business Relationship Management (BRM) roles
- IT relationship management vs. IT project management
- Discovering your strengths and weaknesses
- Required technical and social competencies
- Determining the Current State of IT
Defining a catalogue of services
- Identifying IT products and services
- The components of an ideal catalogue
- Creating an initial catalogue from scratch
- Ranking services with metrics
Developing awareness of the organisational culture
- The IntCRM Model
- Overcoming common IT relationship barriers
- Exploring how things get done in the organisation
- Applying tools for culture analysis
- Building the Trusted Relationship
Knowing your stakeholders
- The stakeholder relationship life cycle
- Classifying the roles stakeholders play
- The importance of stakeholder power and influence
Optimising the first meeting
- Planning the meeting
- Models for understanding people
- Explaining the role of the BRM
- Confirming relationships and roles
- Leaving with actions
Planning the relationship strategy
- Analysing the relationship
- Recruiting trusted teams
- Forming the plan
- Executing the strategy
- Facilitating Actionable IT Solutions
Performing competitive analysis
- Evaluating IT outsourcing and consulting solutions
- Establishing your competitive advantage
Identifying opportunities for improvement
- Capturing, prioritising and documenting business needs
- Applying a framework for prioritising and selecting projects
- Picking quick-win projects
Designing a strategy to meet customer needs
- Conducting a modified SWOT analysis
- Questions you should ask
- Making a go or no-go decision
- Winning Competitive IT Projects
Responding to requests
- Differentiating your services from your competitors'
- Communicating your internal IT capabilities to the business
- Validating business needs in business terms
Selling your solutions to the business
- Translating IT speak to business speak
- Linking IT solutions to pains
- Articulating IT solutions in terms of business value
- Writing clear, tailored Service Level Agreements (SLAs)
Managing project handoffs
- Ensuring a seamless transition
- Creating and maintaining communication channels
- Building the relationship
The IT relationship scorecard
- Establishing performance metrics
- Assessing BRM success
- Analysing results
Alternativa sätt att delta på denna Lärarledda Kurs
I klassrum
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I klassrum — ELLER — Live, Online
Pris — Ordinarie : 23950 SEK
Kurser i Storbritannien, när du deltar online via AnyWare går kursen 10:00-17:30 CET (svensk tid)
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4 - 6 nov
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27 - 29 jan
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Kurser i USA/Kanada, när du deltar online via AnyWare går kursen 15:00-22:30 CET (svensk tid)
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26 - 28 aug
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Kurs med startgaranti
När du ser symbolen för “Guaranteed to Run” vid ett kurstillfälle vet du att kursen blir av. Garanterat.Anpassad utbildning
Är ni ett team på 4 eller fler som behöver samma kurs? Ett alternativ är att genomföra den på plats hos er, utifrån era behov.
For details, call 08-506 668 00 or Click here »
Pris
Kurspris inkluderar:
Kurstider
Kurstid:
09:00-16:30
Tid för frivilligt kunskapstest sista kursdagen:
15:30-16:30
Övrigt:
Efter varje kursdag finns det tid för samtal med instruktören gällande frågor som är extra intressanta för just dig.
Nya meriter till ditt CV genom certifieringar
Många av Learning Trees kurser ger olika typer av utbildningspoäng eller förbereder för att skriva populära certifieringsprov.
Den här kursen är godkänd av IIBA och ger Professional Development Hours (PD Hours) och Continuing Development Units (CDUs). För mer information och fler kurser som är godkända för IIBA-certifiering, klicka här.
Du får 17 PDUs
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and PMBOK are marks of the Project Management Institute, Inc.
Den här kursen är godkänd av PMI® och ger dig 17 Professional Development Units (PDUs). För mer information om Project Management Institute och en fullständig lista över kurser som ger PDUs ...
Technical : 6 PDUs
Leadership : 2 PDUs
Business & Strategic : 9 PDUs