ITIL® 4 Foundation Training

Nivå: Foundation
Snittbetyg: 4,7/5 4,72/5 Based on 871 Reviews

Starta din ITIL 4 certifieringsresa på rätt sätt! Kursen ger den kunskap som krävs för att klara en ITIL 4 Foundation Certifiering. Kursen hjälper dig att utforska ITIL 4’s digitala IT-operativa modell (end-to-end) för skapande, leverans och kontinuerlig förbättring av teknikrelaterade produkter och tjänster och hur teknik och IT-team tillsammans utgör en central roll i en bredare affärsstrategi..


  • World's only adaptive ITIL 4 Foundation course and instructor-guided learning options
  • Accredited course content and curriculum
  • ITIL 4 Foundation exam included
  • Take2 exam re-sit included (eligible on public events starting after April 1, 2021)
  • Practise exams, prep questions, and additional resources
  • Earn 18 PMI PDUs

Du kommer lära dig att:

  • Förbereda dig och klara ITIL 4 Foundation certifieringen
  • Identifiera möjligheter att utforma IT-praxis med hjälp av ITIL riktlinjer
  • Kommunicera med IT-team med hjälp av ITIL 4 terminologi och koncept
  • Utforska tjänstevärdekedjan (service value chain), samt olika praxis för hantering av IT-tjänster (ITSM)
  • Förstå vikten av att integrera IT med verksamheten



Choose Your Method | Take2 exam re-sit included

NEW! Personalized ITIL 4 Foundation Adaptive Virtual Academy * includes Expert guidance too!

Effective April 1, 2021, this Learning Tree training course features the Take2 re-sit exam option. In the case of an unsuccessful result, you can retake the exam within six months of your first try.

Virtual Academy
What's Included >
9900 SEK
Live, Instructor-Led What's Included >
18200 SEK

Prices shown do not include VAT.

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ITIL 4 Foundation Virtual Academy

Note: This course runs for 3 dagar

  • 30 jun - 2 jul 9:00 - 4:30 CEST Stockholm / Online (AnyWare) Stockholm / Online (AnyWare)

  • 15 - 17 sep 9:00 - 4:30 CEST Stockholm / Online (AnyWare) Stockholm / Online (AnyWare)

  • 1 - 3 dec 9:00 - 4:30 CET Stockholm / Online (AnyWare) Stockholm / Online (AnyWare)

  • 26 - 28 jan 9:00 - 4:30 CET Stockholm / Online (AnyWare) Stockholm / Online (AnyWare)

  • 11 - 13 apr 9:00 - 4:30 CEST Stockholm / Online (AnyWare) Stockholm / Online (AnyWare)

  • 25 - 27 maj 9:00 - 5:00 BST Online (AnyWare) Online (AnyWare)

  • 27 - 29 jul 9:00 - 5:00 BST London / Online (AnyWare) London / Online (AnyWare)

  • 24 - 26 aug 9:00 - 5:00 BST Online (AnyWare) Online (AnyWare)

  • 19 - 21 okt 9:00 - 5:00 BST Online (AnyWare) Online (AnyWare)

  • 15 - 17 nov 9:00 - 5:00 GMT London / Online (AnyWare) London / Online (AnyWare)

  • 28 - 30 jul 9:00 - 5:00 EDT Online (AnyWare) Online (AnyWare)

  • 27 - 29 okt 9:00 - 5:00 EDT Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare)

  • 2 - 4 mar 9:00 - 5:00 EST Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare)

  • 16 - 18 mar 9:00 - 5:00 EDT New York / Online (AnyWare) New York / Online (AnyWare)

  • 23 - 25 mar 9:00 - 5:00 EDT Ottawa / Online (AnyWare) Ottawa / Online (AnyWare)

  • 27 - 29 apr 9:00 - 5:00 EDT Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare)

Kurs med startgaranti

När du ser symbolen för “Guaranteed to Run” vid ett kurstillfälle vet du att kursen blir av. Garanterat.

ITIL 4 Virtual Academy Training Information

  • ITIL 4 Virtual Academy Description

    The ITIL 4 Foundation Virtual Academy is the first and only of its kind in the world. Integrating AI-based adaptive learning, mobile-friendly content, and social learning provides all the resources needed to intelligently start your ITIL journey. Learners will get unlimited annual access to:
    • Instructor hosted ITIL virtual collaboration space
    • Full ITIL 4 Foundation adaptive, eLearning course
    • The official ITIL 4 Foundation app
    • The official ITIL 4 Foundation digital book
    • Exam voucher for the certification exam
    • 30% off all live, instructor-led ITIL courses offered by Learning Tree — Explore the full ITIL Training Curriculum ›

ITIL 4 Virtual Academy Training Outline

  • ITIL 4 Foundation Virtual Academy Modules

    • Module 01: Key Concepts
    • Module 02: The Four Dimensions
    • Module 03: The Service Value System
    • Module 04: Guiding Principles
    • Module 05: Practise Overview and General Management
    • Module 06: Service Management and Technical Management
    • Module 07: Incident, Event, and Problem Management

ITIL 4 Virtual Academy FAQs

  • What background do I need for this ITIL 4 Foundation Virtual Academy?

    No specific experience is required to join! But do bring your curiosity and willingness to try new, innovative things.

  • How does the academy work?

    Once you register for the academy, you will first be directed to a virtual collaboration space hosted by our top ITIL subject matter experts. There they will provide you with instructions on how to interact with the adaptive course and other digital resources. The collaboration space is always available for any questions. Be sure to check in frequently as new webinars, group coaching sessions, and individual office hours are posted frequently. Based on YOUR PERSONAL interaction with the materials, our ITIL 4 experts will work with you throughout your annual term to get you ready to pass the ITIL 4 Foundation exam and set you on a path for long-term ITIL success!

  • What is adaptive learning?

    Adaptive learning is a method of on-demand instruction that orchestrates artificial intelligence and sophisticated algorithms to present the next appropriate action based on what it knows about each unique learner. It evolves moment-by-moment using trial and error as the environment changes. This allows the learner to make mistakes and pursue misconceptions, closely mimicking real-world cognitive situations in a consequence-free environment, and providing an effective and engaging experience. Such personalization increases efficiency, as well as engagement, by taking into consideration what each learner has already mastered — reducing time to learning by 50% on average.

  • How long will it take me to get through the adaptive content?

    That is completely up to you! Adaptive learning is proven to reduce learning time by 50% since it takes into account what you already know - only presenting content when you need it.

    In general, it can take anywhere from 20 minutes to 2 hours to complete each modulo, so potentially anywhere from 140 minutes to 14 hours, depending on your comfort level with the material.

  • How will the ITIL 4 Foundation mobile app help me prepare?

    This official app available for iOS devices provides you with everything you need to practise answering questions and monitoring your learning progress.

    • STUDY: work your way through 300 revision cards – each showing the question, correct answer, rationale and related glossary terms
    • PRACTICE: test your knowledge by answering questions from across the five lifecycle stages
    • MOCK EXAMS: sit multiple mock exams with a different combination of questions every time, the closest experience you will get to the real exam!
    • EXTRAS: loads of extra features to help you prepare for your test and beyond – including the full ITIL glossary and the ability to track your progress
    • EASY TO USE: on-the-go revision has never been easier with a simple 3-step approach: study, practise and mock exams
    • EXCLUSIVE CONTENT: the questions and answers are exclusive to this app and were written by the ITIL Chief Examiner, each question replicates the style, topics and content of the official exams.
  • What if I earn my Foundation certification early in my annual term?

    It doesn't stop there! Your enrolment in the ITIL 4 Foundation Virtual Academy entitles you to a 30% discount on all live, instructor-led ITIL courses - even beyond Foundation - which is key to realising the value of ITIL for you and your organisation.

In Class & Live, Online Training

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Stockholm / Online (AnyWare)
Stockholm / Online (AnyWare)
Stockholm / Online (AnyWare)
Stockholm / Online (AnyWare)
Stockholm / Online (AnyWare)
Online (AnyWare)
London / Online (AnyWare)
Online (AnyWare)
Online (AnyWare)
London / Online (AnyWare)
Online (AnyWare)
Alexandria, VA / Online (AnyWare)
Herndon, VA / Online (AnyWare)
New York / Online (AnyWare)
Ottawa / Online (AnyWare)
Alexandria, VA / Online (AnyWare)
Why do we require your location?

It allows us to direct your request to the appropriate Customer Care team.

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