ITIL® 4 Foundation Bridge Training

Nivå: Foundation

Start your ITIL 4 certification journey on the right foot! This ITIL 4 Foundation Bridge provides you with the knowledge needed to understand what has changed between v3 and 4 Foundation and pass the ITIL 4 Foundation Certification exam. This training helps you explore the ITIL 4 operating model for the creation, delivery, and continual improvement of tech-enabled products and services and how technology and IT teams play a crucial role in wider business strategy.

Are you new to ITIL or looking for a more in-depth look into ITIL 4? 

Try our full ITIL 4 Foundation course, ITIL 4 Foundation Certification Training. Specifically designed for those who are new to ITIL, it walks you through ITIL 4 so that you can prepare for and pass the ITIL 4 Foundation Exam on the last day of class. In-class or web proctoring exam included!

Nyckelfunktioner:

  • Choose from blended on-demand and instructor-led learning options
  • ITIL 4 Foundation exam included (exam voucher provided)
  • After-course instructor coaching benefit 
  • Practise exams, prep questions, and additional resources included

Du kommer lära dig att:

  • Prepare for and pass the ITIL 4 Foundation certification exam
  • Identify opportunities to develop IT practises using ITIL guidelines
  • Interact with IT teams using ITIL 4 terminology and concepts
  • Explore the service value chain, and IT service management practises
  • Recognise the importance of IT and business integration

Välj den utbildningsform som passar dig bäst

BLANDAT LÄRANDE

On Demand & Live Granskningssession

Unlimited annual access to:

  • On-demand ITIL 4 Bridge Foundation modules, courseware, and author support
  • Over 300 exam prep questions and practise exams
  • Digital ITIL Foundation Handbook
  • Exam voucher included

LIVE, LÄRARLEDD

I klass & Live, Online-utbildning

  • Fast-paced, 1-day instructor-led training course
  • Practise exams and exam prep review included
  • Earn PMI PDUs 
  • One-on-one after course instructor coaching
  • Exam voucher included

PREMIUM UTBILDNING

Obegränsad tillgång till allt

Unlimited annual access to:

  • On-demand ITIL 4 Bridge Foundation modules, courseware, and author support
  • 1-day instructor-led training course
  • Over 300 exam prep questions and practise exams
  • Digital ITIL Foundation Handbook
  • One-on-one after course instructor coaching
  • Exam voucher included

FÖRETAGSINTERN UTBILDNING

Teamträning

  • Använd denna eller någon annan utbildning i ditt företag
  • Fullskalig programutveckling
  • Levereras när, var och hur du vill
  • Blandade utbildningsmodellerSkräddarsytt innehåll
  • Coaching av ett expertteam

Anpassa kurs och innehåll efter teamets behov

Kontakta oss

Utveckla dig och ditt team med anpassade eller öppna kurser alternativt e-learning

Learning Tree erbjuder kundanpassad utbildning hos er, öppna kurser i Stockholm, London eller Washington, möjlighet att delta via våra Anywhere centers (Malmö, Göteborg, Linköping, Stockholm eller Borlänge) eller olika former av e-learning med lärarstöd. Läs mer på www.learningtree.se/priser .

On Demand & Live Granskningssession

On-Demand Training Information

  • ITIL 4 Bridge On-Demand Training Description

    This option offers annual access to an on-demand ITIL 4 Foundation Bridge course delivered by real instructors and the class materials, exercise guides, exam prep material, and instructor support needed to ensure you pass your ITIL 4 certification exam (exam voucher included). Learn on the go with the included ITIL 4 Foundation mobile app.

On-Demand Training Outline

  • ITIL 4 Foundation On-Demand Modules

    Module 00: Course Introduction: ITIL® 4 Foundation

    • The Nature of the Class
    • Agenda
    • AXELOS ITIL 4 Schema
    • Available Resources

    Module 01: ITIL 4 – Big Picture

    • Reading Assignment
    • Introduction to the Key Elements of ITIL 4:
      • Service Value System (SVS)
      • Four Dimensions Model

    Module 02: Key Definitions

    • Reading Assignment
    • Key Concepts and Definitions
      • Customer, User, Sponsor, Service Consumption
      • Organisation, Service, Service Management, Product, Service Provision, Service Offering, Service Relationship Management
      • Value, Value Co-Creation, Utility, Warranty, Cost, Output, Outcome, Risk

    Module 03: The Dimensions of Service Management

    • Reading Assignment
    • The Four Dimensions Model
      • Organisations & People
      • Information & Technology
      • Partners & Suppliers
      • Value Streams & Processes

    Module 04: ITIL’s Service Value System (SVS)

    • Reading Assignment
    • Purpose of the SVS
    • SVS Components
      • Opportunity/Demand, Value, Guiding Principles, Continual Improvement, Governance, Practises, Service Value Chain

    Module 05: ITIL’s Service Value Chain

    • Reading Assignment
    • Introduction to the Service Value Chain, a Key Element of the SVS
    • Six (6) Elements of the Service Value Chain
      • Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
    • Service Value Streams

    Module 06: ITIL’s Guiding Principles

    • Reading Assignment
    • Understand How the Guiding Principles Can Help an Organisation Adopt and Adapt Service Management
    • Discuss the Seven (7) Guiding Principles and How They Can be Applied
      • Optimise and Automate
      • Keep it Simple and Practical
      • Think and Work Holistically
      • Collaborate and Promote Visibility
      • Progress Iteratively with Feedback
      • Start Where You Are
      • Focus on Value

    Module 07: Introduction to Key ITIL Practises

    • Reading Assignment
    • Introduce the Concept of a “Practice”
    • Introduce the Three Groups of ITIL Practises
      • General Management
      • Service Management
      • Technical Management
    • Where Have All the Functions Gone?

    Module 08: General Management Practises

    • Reading Assignment
    • Discuss the Purpose of:
      • Architecture Management, Continual Improvement, Information Security Management, Knowledge Management, Measurement and Reporting, Organisational Change Management, Portfolio Management
      • Project management, Relationship Management, Risk Management, Service Financial Management, Strategy Management, Supplier Management, Workforce and Talent Management
    • Detail Around Continual Improvement
      • Continual Improvement Register (CIR)
      • Continual Improvement Model

    Module 09: Service Management Practises

    • Reading Assignment
    • Discuss the Purpose of:
      • Availability Management, Business Analysis, Capacity and Performance Management, Change Control, Incident Management, IT Asset Management, Monitoring and Event Management, Problem Management, Release Management
      • Service Catalogue Management, Service Configuration Management, Service Continuity Management, Service Design, Service Desk, Service Level Management, Service Request Management, Service Validation and Testing
    • Required Definitions for the Foundation Exam and Key Differences Foundation-Tested Practises

    Module 10: Technical Management Practises

    • Reading Assignment
    • Discuss the Purpose of:
      • Deployment Management, Infrastructure and Platform Management, Software Development and Management

    Module 11: Conclusion

    • Review Exam Content
    • Final Thoughts on Taking the Exam

ITIL 4 Foundation Bridge FAQs

  • What background do I need?

    This course is accelerated to meet the needs of someone who already has ITIL v3 Certification. The content remains the same, however, there is no exam offered during the course. An exam voucher is provided for attendees to take the exam on their own in a web-proctored setting.

  • How will the ITIL 4 Foundation mobile app help me prepare?

    This official app available for iOS devices provides you with everything you need to practise answering questions and monitoring your learning progress.

    • STUDY: work your way through 300 revision cards – each showing the question, correct answer, rationale and related glossary terms
    • PRACTICE: test your knowledge by answering questions from across the five lifecycle stages
    • MOCK EXAMS: sit multiple mock exams with a different combination of questions every time, the closest experience you will get to the real exam!
    • EXTRAS: loads of extra features to help you prepare for your test and beyond – including the full ITIL glossary and the ability to track your progress
    • EASY TO USE: on-the-go revision has never been easier with a simple 3-step approach: study, practise and mock exams
    • EXCLUSIVE CONTENT: the questions and answers are exclusive to this app and were written by the ITIL Chief Examiner, each question replicates the style, topics and content of the official exams.
  • What on-demand content will I receive?

    A full outline of the included on-demand content can be seen above totalling 3 hours of on-demand content.

I klass & Live, Online-utbildning

Note: This course runs for 1 dag

  • 16 mar 9:00 - 4:30 CET Stockholm Stockholm Boka Din Kursplats

  • 15 jun 9:00 - 4:30 CEST Stockholm Stockholm Boka Din Kursplats

  • 21 sep 9:00 - 4:30 CEST Stockholm Stockholm Boka Din Kursplats

  • 6 jan 9:00 - 4:30 EST New York / Online (AnyWare) New York / Online (AnyWare) Boka Din Kursplats

  • 30 jan 9:00 - 4:30 EST Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Boka Din Kursplats

  • 6 jul 9:00 - 4:30 EDT New York / Online (AnyWare) New York / Online (AnyWare) Boka Din Kursplats

  • 27 jul 9:00 - 4:30 EDT Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Boka Din Kursplats

  • 24 aug 9:00 - 4:30 EDT Toronto / Online (AnyWare) Toronto / Online (AnyWare) Boka Din Kursplats

Kurs med startgaranti

När du ser symbolen för “Guaranteed to Run” vid ett kurstillfälle vet du att kursen blir av. Garanterat.

ITIL 4 Foundation Bridge Course Information

  • Requirements

    ITIL v3 experience is required. ITIL v3 Certifications strongly encouraged for this 1-day express course format.

  • Course Preparation

    Before your event, you will be sent an email with the official ITIL Foundation Certificate syllabus, which you should read. You are encouraged to read the syllabus references in the the ITIL Foundation - ITIL 4 Edition prior to your course. The book will be provided in electronic format.

ITIL 4 Foundation Bridge Course Outline

  • Key Concepts of Service Management

    • Service
    • Utility
    • Warranty
    • Customer
    • User
    • Service management
    • Sponsor
  • Key Concepts of Value Creation

    • Cost
    • Value
    • Organisation
    • Outcome
    • Output
    • Risk
    • Utility and Warranty
  • Key Concepts of Service Relationships

    • Service offering
    • Service relationship management
    • Service provision
    • Service consumption
  • Seven Guiding Principles

    • Focus on Value
    • Start Where You Are
    • Progress Iteratively with Feedback
    • Collaborate and Promote Visibility
    • Think and Work Holistically
    • Keep it Simple and Practical
    • Optimise and Automate
  • Four Dimensions of Service Management

    • Organisations and People
    • Information and Technology
    • Partners and Suppliers
    • Value Streams and Processes
  • Components of the ITIL Service Value System

    • Plan
    • Improve
    • Engage
    • Design & Transition
    • Obtain/Build
    • Deliver and Support
  • ITIL Practises

    • General Management Practises
    • Service Management Practises
    • Technical Management Practises
  • How Key ITIL Practises Fit within the Service Value Chain

    • Continual Improvement
    • Change Control
    • Incident Management
    • Problem Management
    • Service Request Management
    • Service Desk
    • Service Level Management

ITIL 4 Foundation Bridge FAQs

  • What is ITIL 4?

    ITIL 4 provides you with comprehensive guidance for the management of information technology in the modern service economy. The ITIL 4 framework is built on established ITSM practises and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

  • Who should attend this ITIL training course?

    Those interested in controlling IT costs, improving IT service quality, and balancing IT resources. All IT professionals, IT project managers, IT managers, IT project or team members, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

  • What is the difference between our 3-day ITIL Foundation and 1-day Foundation Bridge Certification courses?

    For those new to ITIL we recommend you start your journey with ITIL 4 Foundation and take our 3-day course, ITIL® 4 Foundation Training, to give you time to learn the ITIL 4 Foundation concepts, terminology and topics, to embed your learning through class activities and prepare you for your ITIL 4 Foundation exam taken on the last day of the course. Our 1-day class, ITIL® 4 Foundation Bridge Training, is recommended for those who hold one or more ITIL v3 qualification and wish to learn the ITIL 4 Foundation syllabus in an fast-paced format. An exam voucher is provided to take the ITIL 4 Foundation exam after your training course. Attendees on both classes are provided with the official ITIL 4 Foundation book.

  • What background do I need?

    This course is accelerated to meet the needs of someone who already has ITIL v3 Certification. The content remains the same, however, there is no exam offered during the course. An exam voucher is provided for attendees to take the exam on their own in a web-proctored setting.

  • How should I prepare for this course?

    Before your event, you will be sent a Pre-Course Study Guide. The Pre-Course Study Guide also contains the official ITIL Foundation Certificate syllabus, which you should read.

  • What is ITIL?

    The Information Technology Infrastructure Library (ITIL) is a customisable framework for good practise of IT services and infrastructure. ITIL was developed in the 1980s by the Central Computer and Telecommunications Agency, which later became the Office of Government Commerce (OGC), a governmental organisation in the United Kingdom. ITIL has evolved to become the world-wide de facto standard for IT service management and encompasses multiple components of IT service management.

    ITIL is the most recognised Service Management framework in IT. The framework enables IT to better align to the business and solve specific operational needs. ITIL is not about creating things like projects do, it’s about delivering IT services that demonstrate real value to the organisation.
  • What is ITIL used for?

    IT service management ensures organisations effectively and professionally manage and support the people, processes and technologies within a business environment. By applying the ITIL service management practises covered in this and other ITIL courses, organisations can reduce costs, improve Return on Investment (ROI), enhance productivity, and maintain a consistent standard for service delivery.
  • What is the cost of the exam?

    The cost of the ITIL 4 exam for Foundation certification is over $300 when purchased through a testing centre, but the exam is included as part of your course tuition fee at no extra charge.
  • What is ITIL 4 Foundation certification and why should I earn it?

    ITIL 4 certification is the most recent version of ITIL available. It is a requirement for further ITIL 4 certifications. Learn More about ITIL 4 ›
  • How do I get the ITIL 4 Foundation Certificate?

    To earn this certification, you must:
    • Sit for the ITIL 4 Foundation exam
    • Score a 65% on the exam in 60 minutes

Obegränsad tillgång till allt

Unlimited Access Training Information

  • ITIL 4 Bridge Unlimited Access Training Description

    This premium option offers annual access to the on-demand and the 1-day instructor-led ITIL Foundation 4 Bridge course. You'll get access to the class materials, exercise guides, exam prep material, and instructor support needed to ensure you pass your ITIL 4 certification exam (exam voucher included) throughout the year. Learn on the go with the included ITIL 4 Foundation mobile app.

Note: This course runs for 1 dag

  • 16 mar 9:00 - 4:30 CET Stockholm Stockholm

  • 15 jun 9:00 - 4:30 CEST Stockholm Stockholm

  • 21 sep 9:00 - 4:30 CEST Stockholm Stockholm

  • 6 jan 9:00 - 4:30 EST New York / Online (AnyWare) New York / Online (AnyWare)

  • 30 jan 9:00 - 4:30 EST Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare)

  • 6 jul 9:00 - 4:30 EDT New York / Online (AnyWare) New York / Online (AnyWare)

  • 27 jul 9:00 - 4:30 EDT Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare)

  • 24 aug 9:00 - 4:30 EDT Toronto / Online (AnyWare) Toronto / Online (AnyWare)

Kurs med startgaranti

När du ser symbolen för “Guaranteed to Run” vid ett kurstillfälle vet du att kursen blir av. Garanterat.

On-Demand Training Outline

  • ITIL 4 Foundation On-Demand Modules

    Module 00: Course Introduction: ITIL® 4 Foundation

    • The Nature of the Class
    • Agenda
    • AXELOS ITIL 4 Schema
    • Available Resources

    Module 01: ITIL 4 – Big Picture

    • Reading Assignment
    • Introduction to the Key Elements of ITIL 4:
      • Service Value System (SVS)
      • Four Dimensions Model

    Module 02: Key Definitions

    • Reading Assignment
    • Key Concepts and Definitions
      • Customer, User, Sponsor, Service Consumption
      • Organisation, Service, Service Management, Product, Service Provision, Service Offering, Service Relationship Management
      • Value, Value Co-Creation, Utility, Warranty, Cost, Output, Outcome, Risk

    Module 03: The Dimensions of Service Management

    • Reading Assignment
    • The Four Dimensions Model
      • Organisations & People
      • Information & Technology
      • Partners & Suppliers
      • Value Streams & Processes

    Module 04: ITIL’s Service Value System (SVS)

    • Reading Assignment
    • Purpose of the SVS
    • SVS Components
      • Opportunity/Demand, Value, Guiding Principles, Continual Improvement, Governance, Practises, Service Value Chain

    Module 05: ITIL’s Service Value Chain

    • Reading Assignment
    • Introduction to the Service Value Chain, a Key Element of the SVS
    • Six (6) Elements of the Service Value Chain
      • Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
    • Service Value Streams

    Module 06: ITIL’s Guiding Principles

    • Reading Assignment
    • Understand How the Guiding Principles Can Help an Organisation Adopt and Adapt Service Management
    • Discuss the Seven (7) Guiding Principles and How They Can be Applied
      • Optimise and Automate
      • Keep it Simple and Practical
      • Think and Work Holistically
      • Collaborate and Promote Visibility
      • Progress Iteratively with Feedback
      • Start Where You Are
      • Focus on Value

    Module 07: Introduction to Key ITIL Practises

    • Reading Assignment
    • Introduce the Concept of a “Practice”
    • Introduce the Three Groups of ITIL Practises
      • General Management
      • Service Management
      • Technical Management
    • Where Have All the Functions Gone?

    Module 08: General Management Practises

    • Reading Assignment
    • Discuss the Purpose of:
      • Architecture Management, Continual Improvement, Information Security Management, Knowledge Management, Measurement and Reporting, Organisational Change Management, Portfolio Management
      • Project management, Relationship Management, Risk Management, Service Financial Management, Strategy Management, Supplier Management, Workforce and Talent Management
    • Detail Around Continual Improvement
      • Continual Improvement Register (CIR)
      • Continual Improvement Model

    Module 09: Service Management Practises

    • Reading Assignment
    • Discuss the Purpose of:
      • Availability Management, Business Analysis, Capacity and Performance Management, Change Control, Incident Management, IT Asset Management, Monitoring and Event Management, Problem Management, Release Management
      • Service Catalogue Management, Service Configuration Management, Service Continuity Management, Service Design, Service Desk, Service Level Management, Service Request Management, Service Validation and Testing
    • Required Definitions for the Foundation Exam and Key Differences Foundation-Tested Practises

    Module 10: Technical Management Practises

    • Reading Assignment
    • Discuss the Purpose of:
      • Deployment Management, Infrastructure and Platform Management, Software Development and Management

    Module 11: Conclusion

    • Review Exam Content
    • Final Thoughts on Taking the Exam

ITIL 4 Foundation Bridge FAQs

  • What background do I need?

    This course is accelerated to meet the needs of someone who already has ITIL v3 Certification. The content remains the same, however, there is no exam offered during the course. An exam voucher is provided for attendees to take the exam on their own in a web-proctored setting.

  • How will the ITIL 4 Foundation mobile app help me prepare?

    This official app available for iOS devices provides you with everything you need to practise answering questions and monitoring your learning progress.

    • STUDY: work your way through 300 revision cards – each showing the question, correct answer, rationale and related glossary terms
    • PRACTICE: test your knowledge by answering questions from across the five lifecycle stages
    • MOCK EXAMS: sit multiple mock exams with a different combination of questions every time, the closest experience you will get to the real exam!
    • EXTRAS: loads of extra features to help you prepare for your test and beyond – including the full ITIL glossary and the ability to track your progress
    • EASY TO USE: on-the-go revision has never been easier with a simple 3-step approach: study, practise and mock exams
    • EXCLUSIVE CONTENT: the questions and answers are exclusive to this app and were written by the ITIL Chief Examiner, each question replicates the style, topics and content of the official exams.
  • What on-demand content will I receive?

    A full outline of the included on-demand content can be seen above totalling 3 hours of on-demand content.

Teamträning

Stockholm
Stockholm
Stockholm
New York / Online (AnyWare)
Rockville, MD / Online (AnyWare)
New York / Online (AnyWare)
Rockville, MD / Online (AnyWare)
Toronto / Online (AnyWare)
Hur föredrar du att bli kontaktad:

Please Choose a Language

Canada - English

Canada - Français