ITIL® v3 Capability: Planning, Protection and Optimisation Training

Nivå: Intermediate
Snittbetyg: 4,8/5 4,79/5 Based on 14 Reviews

Gain the foundational knowledge and skills to plan, implement, and optimise IT processes in this ITIL Service Capability: Planning, Protection and Optimisation course. This Intermediate PPO course focuses on the practical application of PPO practises in order enable capacity, availability, IT service continuity, information security and demand management. Plus, it prepares you to pass the Intermediate level ITIL PPO certification exam, and provides four credits towards your ITIL Expert certification.

ITIL 4 is coming — but don't put your ITIL journey on hold ›

Nyckelfunktioner:

  • Self-paced, on-demand learning option
  • Exclusive LinkedIn group membership for peer and SME community support
  • Learning Tree ITIL Success Package included
  • ITIL exam voucher included

Du kommer lära dig att:

  • Prepare for and pass the ITIL Planning, Protection and Optimisation (PPO) exam
  • Plan key activities for the PPO processes
  • Attain operational excellence by using the PPO processes
  • Apply key metrics to evaluate PPO success
  • Recognise the details that comprise each PPO process

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BLANDAT LÄRANDE

On-demand och online lärarträffar

Unlimited annual access to:

  • On-demand ITIL PPO modules, courseware, and instructor support
  • Earn PMI PDUs for self-directed learning
  • Exam voucher included

UTBILDNING PÅ DIN ARBETSPLATS

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  • Använd denna eller någon annan utbildning i ditt företag
  • Fullskalig programutveckling
  • Levereras när, var och hur du vill
  • Blandade utbildningsmodeller
  • Skräddarsytt innehåll
  • Coaching av ett expertteam

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Learning Tree erbjuder kundanpassad utbildning hos er, öppna kurser i Stockholm, London eller Washington, möjlighet att delta via våra Anywhere centers (Malmö, Göteborg, Linköping, Stockholm eller Borlänge) eller olika former av e-learning med lärarstöd. Läs mer på www.learningtree.se/priser .

On-demand och online lärarträffar

ITIL On-Demand Training Information

You get annual access to an on-demand ITIL PPO course, official courseware, and support directly from the course instructor.

  • Prerequisites

    • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
  • Certification Information

    • Achieving the ITIL Intermediate: Planning, Protection and Optimisation certificate provides four credits towards your ITIL Expert certification..

On-Demand Training Outline

  • Module 00: Course Introduction: ITIL® 2011: Planning, Protection and Optimisation

  • Module 01: Exam Tips

    • Understanding the exam process
    • Exam questions and grading
    • Taking the exam
    • Using the practise exams
  • Module 02: Service Management as a Practise Part 1

    • Lifecycle Review
    • Processes
    • Definitions
    • PPO Processes
  • Module 03: Service Management as a Practise Part 2

    • Generic Roles
    • Key Service Management Concepts
    • RACI Model
    • Deming’s PDCA Model
  • Module 04: Service Management as a Practise Part 3

    • Service Design Purpose, Objectives, Scope and Value
    • Design Role and Implementation in PPO
    • Challenges
    • Activity: List CSFs and KPIs
    • Metrics
    • Risks
    • Design Fundamentals
    • Setting Direction
  • Module 05: Service Management as a Practise Part 4

    • Design Aspects
    • Roles and Management
    • Exam Question Exercise: Sample Exam 1, Question 2
    • Exam Question Protocols
  • Module 06: Demand Management Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Activities
  • Module 07: Demand Management Part 2

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Metrics
    • Challenges and Risks
    • Exam Question Exercise: Sample Exam 1, Question 6 Sample Exam 2, Question 7
    • Exam Question Review: Sample Exam 1, Question 2
    • Module 08: Capacity Management Part 1
    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Planning
    • Subprocesses
  • Module 08: Capacity Management Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Planning
    • Subprocesses
  • Module 09: Capacity Management Part 2

    • Activities
    • Modelling and Trending
    • Application Sizing
  • Module 10: Capacity Management Part 3

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Metrics
    • Challenges and Risks
    • Exercise: Capacity Management
    • Exam Question Exercise: Sample Exam 1, Question 5 Sample Exam 2, Question 3, 6
    • Exam Question Review: Sample Exam 2, Question 7
  • Module 11: Availability Management Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Measurement
  • Module 12: Availability Management Part 2

    • Reactive Activities
    • Monitor, Measure, Analyse and Report (MMAR)
  • Module 13: Availability Management Part 3

    • Proactive Activities
    • Plan/Design
    • Risk Assessment
    • Review and Improvement
  • Module 14: Availability Management Part 4

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Metrics
    • Challenges and Risks
    • Exercise: Expanded Incident Lifecycle
    • Exam Question Exercise: Sample Exam 1, Question 1 Sample Exam 2, Question 8
    • Exam Question Review: Sample Exam 1, Question 5
  • Module 15: Information Security Management (ISM) Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Risk Assessment
    • Information Security Management Systems (ISMS)
    • Security Governance
  • Module 16: Information Security Management (ISM) Part 2

    • Activities
    • S Breaches and Incidents
  • Module 17: Information Security Management (ISM) Part 3

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Metrics
    • Challenges and Risks
    • Exam Question Exercise: Sample Exam 1, Question 4 Sample Exam 2, Question 2
  • Module 18: IT Service Continuity Management (ITSCM) Part 1

    • Purpose, Objectives, and Scope
    • Value to the Business
    • Basic Concepts
  • Module 19: IT Service Continuity Management (ITSCM) Part 2

    • Activities
    • Stage 1: Initiation
    • Stage 2: Requirements and Strategy
    • Stage 3: Implementation
    • Stage 4: Ongoing Operation
  • Module 20: IT Service Continuity Management (ITSCM) Part 3

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Metrics
    • Challenges and Risks
    • Exercise: Recovery Operations
    • Exam Question Exercise: Sample Exam 1, Question 3, 7, 8 Sample Exam 2, Question 4, 5
    • Exam Question Review: Sample Exam 1, Question 4
  • Module 21: Service Management Technology

    • Concepts
    • Tool Selection Process
    • Plan and Implementation
    • Exam Question Exercise: Sample Exam 2, Question 2v

ITIL Planning, Protection and Optimisation FAQs

  • How will I access my course materials if I choose this method?

    Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.

  • How do I use my exam voucher to take the ITIL PPO exam?

    After you receive your ITIL PPO exam voucher from Learning Tree, the exam can be taken any time after the course is completed via PeopleCert (online) or at an eligible testing centre.

  • How do I receive PMI PDU's for the on-demand course?

    This on-demand course qualifies to provide you with continuing education credits in the PMI Schema. To record your PDU's follow these steps: 

    • Go to https://www.pmi.org/
    • Log in using your registered user name
    • Go to myPMI, then select Report PDUs on CCRS
    • Select Course or Training category
    • Fill in all required information

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