ITIL® v3 Capability: Release, Control and Validation Training

Nivå: Intermediate
Snittbetyg: 4,8/5 4,80/5 Based on 59 Reviews

Gain the foundational knowledge and skills to plan, implement, and optimise IT processes in this ITIL Service Capability: Release, Control and Validation course. This Intermediate RCV course focuses on the practical application of RCV practises in order to enable the successful planning, testing and implementation of new services that meet your organization’s or users’ needs. Plus, it prepares you to pass the Intermediate level ITIL RCV certification exam, and provides four credits towards your ITIL Expert certification.

ITIL 4 is coming — but don't put your ITIL journey on hold ›

Nyckelfunktioner:

  • Self-paced, on-demand learning option
  • Exclusive LinkedIn community support included
  • ITIL exam voucher included

Du kommer lära dig att:

  • Prepare for and pass the ITIL Release, Control and Validation (RCV) exam
  • Plan key activities for the RCV processes in the context of the service lifecycle
  • Attain operational excellence by using RCV activities and functions
  • Apply key metrics to evaluate RCV success
  • Recognise the details that comprise each RCV process

Välj den utbildningsform som passar dig bäst

BLANDAT LÄRANDE

On-demand och online lärarträffar

Unlimited annual access to:

  • On-demand ITIL RCV modules, courseware, and instructor support
  • Earn PMI PDUs for self-directed learning
  • Exam voucher included

UTBILDNING PÅ DIN ARBETSPLATS

Teamträning

  • Använd denna eller någon annan utbildning i ditt företag
  • Fullskalig programutveckling
  • Levereras när, var och hur du vill
  • Blandade utbildningsmodeller
  • Skräddarsytt innehåll
  • Coaching av ett expertteam

Anpassa kurs och innehåll efter teamets behov

Kontakta oss

Utveckla dig och ditt team med anpassade eller öppna kurser alternativt e-learning

Learning Tree erbjuder kundanpassad utbildning hos er, öppna kurser i Stockholm, London eller Washington, möjlighet att delta via våra Anywhere centers (Malmö, Göteborg, Linköping, Stockholm eller Borlänge) eller olika former av e-learning med lärarstöd. Läs mer på www.learningtree.se/priser .

On-demand och online lärarträffar

ITIL On-Demand Training Information

You get annual access to an on-demand ITIL RCV course, official courseware, and support directly from the course instructor.

  • Prerequisites

    • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
  • Certification Information

    • Achieving the ITIL Intermediate Qualification: Release, Control and Validation Certification certificate provides four credits towards your ITIL Expert certification.

On-Demand Training Outline

  • Course Introduction: ITIL© 2011: Release, Control & Validation

  • Module 01: Exam Tips

    • Understanding the exam process
    • Exam questions and grading
    • Taking the exam
    • Using the practise exams
  • Module 02: Service Management as a Practise Part 1

    • Lifecycle Review
    • Service Management Core Concepts
    • Generic Roles
    • Key Service Management Concepts for RCV
    • RACI Model
    • Deming’s PDCA Model
  • Module 03: Service Management as a Practise Part 2

    • Purpose, Objectives, Scope and Value
    • ST Challenges
    • ST Metrics
    • ST Risks
    • Service Lifecycle and RCV
  • Service Management as a Practise Part 3

    • Service Transition Activities for RCV
    • Transition Strategy
    • Transition Planning
    • Exercise: General Service Quality Improvement
  • Module 05: Service Asset & Configuration Management (SACM) Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Configuration Model, Configuration Management System
    • Asset Management
  • Module 06: Service Asset & Configuration Management Part 2

    • SACM Activities
    • Plan, Identify and Control
    • Status Accounting and Reporting
    • Verification and Audit
  • Module 07: Service Asset & Configuration Management Part 3

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Information Management
    • Metrics
    • Challenges and Risks
    • Exercise: Simple Model for Desktop Management
    • Exercise: Simple Model for Desktop Management
    • Sample Exam 1, Question 6
    • Sample Exam 2, Question 7
    • Exam Question Protocols
  • Module 08: Change Management (ChM) Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Design & Planning Considerations
    • Key ChM Definitions
  • Module 09: Change Management Part 2

    • Basic Concepts
    • Change Advisory Board
    • "Normal Changes"
  • Module 10: Change Management Part 3

    • Activities
    • Assess and Evaluate
    • Authorise, Coordinate, Review & Close
  • Module 11: Change Management Part 4

    • Activities
    • Roles
    • Triggers & Inputs/Outputs
    • Interfaces
    • Information Management
    • Metrics
    • Challenges and Risks
    • Exam Question Exercise: Sample Exam 2, Question 6
    • Exam Question Review: Sample Exam 1, Question 6
  • Module 12: Request Fulfillment Part 1

    • Purpose, Objectives Scope & Value
    • Basic Concepts
    • Activity Overview
  • Module 13: Request Fulfillment Part 2

    • Roles
    • Triggers & Inputs/Outputs
    • Interfaces
    • Information Management
    • Metrics
    • Challenges and Risks
    • Exercise: ST Dependencies
    • Exam Question Exercise: Sample Exam 1, Question 4 Sample Exam 2, Question 4
    • Exam Question Review: Sample Exam 2, Question 6
  • Module 14: Release and Deployment Management Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Release Packages
    • Deployment Options
    • Deployment Models
  • Module 15: Release and Deployment Management Part 2

    • RDM Activities Overview
    • Stage 1: Release and Deployment Planning
    • Service-V Model
  • Module 16: Release and Deployment Management Part 3

    • Stage 2: Release and Test
    • Service Testing
  • Module 17: Release and Deployment Management Part 4

    • Stage 3: Deployment
    • Deployment Activities
  • Module 18: Release and Deployment Management Part 5

    • Stage 4: Review and Close
    • RDM Activities in Service Operations
  • Module 19: Release and Deployment Management Part 6

    • Roles
    • Triggers and Inputs/Outputs
    • Interfaces
    • Information Management
    • Metrics
    • Risks
    • Exercise: Early Life Support Exit Criteria
    • Exam Question Exercise: Sample Exam 1, Question 1 and Sample Exam 2, Question 8
    • Exam Question Review: Sample Exam 2, Question 4
  • Module 20: Service Validation and Testing Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Test Models
    • Validation and Testing Levels
  • Module 21: Service Validation and Testing Part 2

    • Service Validation and Testing Activities
    • Test Management
    • Review SVT Activities
  • Module 22: Service Validation and Testing Part 3

    • Roles
    • Triggers, Inputs/Outputs & Interfaces
    • Information Management
    • Metrics
    • Challenges and Risks
    • Exam Question Exercise: Sample Exam 1, Question 5, 7 Sample Exam 2, Question 3
    • Exam Question Review: Sample Exam 2, Question 8
  • Module 23: Change Evaluation Part 1

    • Purpose, Objectives, Scope and Value
    • Basic Concepts
    • Evaluation Process
    • Risk Management
    • Evaluation Reporting
  • Module 24: Change Evaluation Part 2

    • Roles
    • Triggers & Inputs/Outputs
    • Interfaces
    • Information Management
    • Metrics
    • Challenges and Risks
    • Exercise: “Same Words, Different Tune”
    • Exam Question Exercise: Sample Exam 1, Question 2 Sample Exam 2, Question 1, 2
    • Exam Question Review: Sample Exam 2, Question 3
  • Module 25: Knowledge Management Part 1

    • Purpose, Objectives, Scope
    • Value to the Business
    • Basic Concepts
    • KM Activities
  • Module 26: Knowledge Management Part 2

    • Triggers & Inputs/Outputs
    • Interfaces
    • Information Management
    • Metrics
    • Challenges and Risks
    • Exam Question Exercise: Sample Exam 1, Question 3 Sample Exam 2, Question 5
    • Exam Question Review: Sample Exam 2, Question 2
  • Module 27: Service Management Technology

    • Tool Selection
    • Service Automation
    • Tools Specific to RCV
    • Exam Question Exercise: Sample Exam 1, Question 8
    • Exam Question Review: Sample Exam 1, Question 8

ITIL Release, Control and Validation FAQs

  • How will I access my course materials if I choose this method?

    Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.

  • How do I use my exam voucher to take the ITIL RCV exam?

    After you receive your ITIL RCV exam voucher from Learning Tree, the exam can be taken any time after the course is completed via PeopleCert (online) or at an eligible testing centre.

  • How do I receive PMI PDU's for the on-demand course?

    This on-demand course qualifies to provide you with continuing education credits in the PMI Schema. To record your PDU's follow these steps: 

    • Go to https://www.pmi.org/
    • Log in using your registered user name
    • Go to myPMI, then select Report PDUs on CCRS
    • Select Course or Training category
    • Fill in all required information

Teamträning

Har du frågor om vilken utbildning som är rätt för dig?

call 08-506 668 00




100% Satisfaction Guaranteed

100 % nöjd. Eller få pengarna tillbaks!*

*Partner-delivered courses may have different terms that apply. Ask for details.

Hur föredrar du att bli kontaktad:

Please Choose a Language

Canada - English

Canada - Français