ITIL® v3 Lifecycle: Service Design Training

Nivå: Intermediate
Snittbetyg: 4,6/5 4,60/5 Based on 107 Reviews

Gain the foundational knowledge and skills you need to plan, implement, and optimise service design processes in this ITIL Service Lifecycle: Service Design course. This Intermediate SD course focuses on the design of IT services and covers the architectures, processes, policies and documentation to design services that meet the needs of your organisation. Successful completion of this course prepares you to pass the Intermediate level ITIL Service Design certification exam, and earn three credits towards ITIL Expert certification.

ITIL 4 is coming — but don't put your ITIL journey on hold ›

Nyckelfunktioner:

  • Self-paced, on-demand learning option
  • Exclusive LinkedIn community support included
  • ITIL exam voucher included

Du kommer lära dig att:

  • Prepare for and pass the ITIL Service Design (SD) Exam
  • Define the goal, objectives, and scope of SD
  • Outline key activities for SD processes
  • Enhance the quality of IT service provision within an organisation
  • Measure SD using critical success factors and key performance indicators

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BLANDAT LÄRANDE

On-demand och online lärarträffar

Unlimited annual access to:

  • On-demand ITIL SD modules, courseware, and instructor support
  • Earn PMI PDUs for self-directed learning
  • Exam voucher included

UTBILDNING PÅ DIN ARBETSPLATS

Teamträning

  • Använd denna eller någon annan utbildning i ditt företag
  • Fullskalig programutveckling
  • Levereras när, var och hur du vill
  • Blandade utbildningsmodeller
  • Skräddarsytt innehåll
  • Coaching av ett expertteam

Anpassa kurs och innehåll efter teamets behov

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Utveckla dig och ditt team med anpassade eller öppna kurser alternativt e-learning

Learning Tree erbjuder kundanpassad utbildning hos er, öppna kurser i Stockholm, London eller Washington, möjlighet att delta via våra Anywhere centers (Malmö, Göteborg, Linköping, Stockholm eller Borlänge) eller olika former av e-learning med lärarstöd. Läs mer på www.learningtree.se/priser .

On-demand och online lärarträffar

ITIL On-Demand Training Information

You get annual access to an on-demand ITIL SD course, official courseware, and support directly from the course instructor.

  • Prerequisites

    • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
  • Certification Information

    • Achieving the ITIL Intermediate Qualification: Service Design certificate provides three credits towards your ITIL Expert certification.

On-Demand Training Outline

  • Module 00: Course Introduction

  • Module 01: Exam Tips

  • Module 02: Service Management as a Practise Part 1

    • Topic One: Components of the Service Lifecycle
    • Topic Two: What is a Service?
    • Topic Three: What Comprises Value?
    • Topic Four: What is Service Management?
    • A Process
    • A Function
    • Generic Roles
  • Module 03: Service Management as a Practise Part 2

    • Purpose and Objectives of Service Design
    • Scope of Service Design
    • Generic SD Roles
    • Service Design – Value to the Business
    • SD Inputs and Outputs
    • SD Challenges, Critical Success Factors, and Risks
    • Key Concepts for Service Design
  • Module 04: Exercise: ITSM and Failure

  • Module 05: Service Design Principles Part 1

    • Overview
    • Balanced Design
    • Service & Business Requirements
    • Design Activities & Constraints
  • Module 06: Design Aspects Part 1

    • The 5 Aspects of Service Design
    • Designing Service Solutions
    • Designing the Management Information Systems
    • Designing the Technology and Architecture
  • Module 07: Design Aspects Part 2

    • Designing Processes
    • RACI Diagram
    • Designing Measurement Systems and Metrics
  • Module 08: Design Aspects Part 3

    • Service Oriented Architecture (SOA)
    • Service Design Models
    • Exercise: Designing Service Acceptance Criteria
  • Module 09: Design Coordination (DC)

    • Purpose & Objectives
    • Value to the Business
    • Policies/Principles/Basic Concepts
    • Process Overview
    • Roles
    • Triggers, Inputs/Outputs, Interfaces
    • Metrics
  • Module 10: Service Catalogue Management (SCatM) Part 1

    • Purpose & Objectives
    • Value to the Business
    • Policies/Principles/Basic Concepts
  • Module 11: Service Catalogue Management (SCatM) Part 2

    • Process Overview
    • Roles
    • Triggers, Inputs/Outputs & Interfaces
    • Metrics
  • Module 12: Service Level Management (SLM) Part 1

    • Purpose & Objectives
    • Value to the Business
    • Policies/Principles/Basic Concepts
  • Module 13: Service Level Management (SLM) Part 2

    • Process Overview
    • Roles
    • Triggers, Inputs/Outputs & Interfaces
    • Metrics
    • Sample Service Catalogue Entry
    • Sample SLA
    • Sample OLA
  • Module 14: Availability Management (AM) Part 1

    • Purpose & Objectives
    • Value to the Business
    • Policies/Principles/Basic Concepts
    • Process Overview
  • Module 15: Availability Management (AM) Part 2

    • Process Activities
    • Roles
    • Triggers, Inputs/Outputs & Interfaces
    • Metrics
  • Module 16: Capacity Management (CapM) Part 1

    • Purpose & Objectives
    • Value to the Business
    • Policies/Principles/Basic Concepts
  • Module 17: Capacity Management (CapM) Part 2

    • Process Overview
    • Roles
    • Triggers, Inputs/Outputs & Interfaces
    • Metrics
  • Module 18: IT Service Continuity Management (ITSCM) Part 1

    • Purpose & Objectives
    • Value to the Business
    • Policies/Principles/Basic Concepts
  • Module 19: IT Service Continuity Management (ITSCM) Part 2

    • Process Overview
    • Roles
    • Triggers, Inputs/Outputs & Interfaces
    • Metrics
  • Module 20: Information Security Management (ISM) Part 1

    • Purpose & Objectives
    • Value to the Business
    • Policies/Principles/Basic Concepts
  • Module 21: Information Security Management (ISM) Part 2

    • Process Overview
    • Roles
    • Triggers, Inputs/Outputs & Interfaces
    • Metrics
  • Module 22: Supplier Management (SuppM)

    • Purpose & Objectives
    • Value to the Business
    • Policies/Principles/Basic Concepts
    • Process Overview
    • Roles
    • Triggers, Inputs/Outputs & Interfaces
    • Metrics
    • Exercise: Supplier Management Process Flow
  • Module 23: Implementing Service Design

    • General Implementation Considerations
    • Implementation Framework
    • Measurement of Service Design
    • Prerequisites for Success (PFS)
  • Module 24: Requirements Engineering

    • Requirement Types
    • Requirement Investigation
    • Documenting Requirements
    • Requirements Catalogueue
  • Module 25: Data, Information & Application Management

    • Managing Data and Information
    • Application Management
    • Application Portfolio
    • Application Design
  • Module 26: Service Management Technology

    • Tools for Service Design
    • Service Management Technology
    • Tool Selection Process

ITIL Intermediate Service Design FAQs

  • How will I access my course materials if I choose this method?

    Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.

  • How do I use my exam voucher to take the ITIL SD exam?

    After you receive your ITIL SD exam voucher from Learning Tree, the exam can be taken any time after the course is completed via PeopleCert (online) or at an eligible testing centre.

  • How do I receive PMI PDU's for the on-demand course?

    This on-demand course qualifies to provide you with continuing education credits in the PMI Schema. To record your PDU's follow these steps: 

    • Go to https://www.pmi.org/
    • Log in using your registered user name
    • Go to myPMI, then select Report PDUs on CCRS
    • Select Course or Training category
    • Fill in all required information

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