ITIL® v3 Managing Across the Lifecycle Training

Nivå: Advanced
Snittbetyg: 4,6/5 4,57/5 Based on 37 Reviews

As the capstone leading to ITIL Expert certification, this ITIL Managing Across the Lifecycle (MALC) training enhances your knowledge of ITIL best practises through analysis of a case study. This course will prepare you to pass the ITIL Managing Across the Lifecycle certification exam, and provide five credits towards ITIL Expert certification.

ITIL 4 is coming — but don't put your ITIL journey on hold ›


  • Self-paced, on-demand learning option
  • Exclusive LinkedIn community support included
  • ITIL exam voucher included

Du kommer lära dig att:

  • Prepare for and pass the ITIL MALC exam
  • Apply governance and organisational structure to the management and delivery of IT services
  • Implement effective communication and stakeholder management
  • Integrate service management processes across the service lifecycle
  • Measure, implement, and improve the service management capability

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On-demand och online lärarträffar

Unlimited annual access to:

  • On-demand ITIL MALC modules, courseware, and instructor support
  • Earn PMI PDUs for self-directed learning
  • Exam voucher included



  • Använd denna eller någon annan utbildning i ditt företag
  • Fullskalig programutveckling
  • Levereras när, var och hur du vill
  • Blandade utbildningsmodeller
  • Skräddarsytt innehåll
  • Coaching av ett expertteam

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Learning Tree erbjuder kundanpassad utbildning hos er, öppna kurser i Stockholm, London eller Washington, möjlighet att delta via våra Anywhere centers (Malmö, Göteborg, Linköping, Stockholm eller Borlänge) eller olika former av e-learning med lärarstöd. Läs mer på .

On-demand och online lärarträffar

ITIL MALC On-Demand Training Information

You get annual access to an on-demand ITIL MALC course, official courseware, and support directly from the course instructor.

  • Prerequisites

    • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
    • Must have 17 credits from the other ITIL qualifications, including intermediate, capability, and some earlier qualifications
  • Certification Information

    • This course is the final module of the Service Lifecycle and/or Service Capability modules, and leads to the ITIL Expert Qualification in IT Service Management.

On-Demand Training Outline

  • Module 00: ITIL®2011: Managing Across the Lifecycle - Course Introduction

  • Module 01: Service Management and Value

    • Student perceptions/definitions of Service Management
    • In-depth look at value and value concepts
  • Module 02: Service Management Components and Roles

    • Processes & Functions
    • Managing process activities via RACI
  • Module 03: Key Risk and Knowledge Concepts

    • Risk Frameworks
    • Risk Frameworks
    • Measuring, Mitigating and Reporting Risk
    • Knowledge management practises to follow, deploy
  • Module 04: Exercise: MALC Case Study Analysis

    • Analysing the MALC Case Study (v1.1)
    • Key Elements
  • Module 05: Implement, Assess, Improve Service Management

    • Add Service Strategy to your Service Management activities
    • Strategic Assessments (SWOT)
    • Strategic Assessment Steps
  • Module 06: Assessment Frameworks

    • Discussion of several Assessment frameworks
    • ITIL® maturity assessments
    • ISO/IEC 20000
    • COBIT
    • Six Sigma
    • CMMI
    • Gap Analysis
    • Benchmarking
    • Compare/contrast the various models
    • Deming Cycle
  • Module 07: 7-Step Improvement Process

    • The 7 steps
    • Justifying improvements with a Business Case
  • Module 08: Justifying Improvements Financially

    • ROI: Pre- and Post-Program
    • Screening and Preference Decisions
    • CSI & ROI
  • Module 09: Managing Organisational Change

    • Impact of improvements
    • Organisational Change via Kotter and others
    • Plan/implement Service Management Technologies
  • Module 10: Exercise: Develop Assessment Criteria

    • Assignment of Develop Assessment Criteria
    • MALC Sample Exam Questions
  • Module 11: Exercise Review: MALC Sample Exam Questions

    • Sample Paper 1: Question 1
    • Sample Paper 2: Question 6
  • Module 12: Measurements: Metrics

    • Measuring Business Value
    • Metrics…in Review
    • Service Measurement Models
    • Designing Measurement Systems
  • Module 13: Measurements: Monitor, Control & Report

    • Monitor & Control Systems (Monitoring Loops)
    • Types of Reporting based on Monitoring
    • Ties to Event Management
  • Module 14: Exercise: Applying Assessment Criteria

    • Review of Developing Assessment Criteria
    • Assignment of Applying Assessment Criteria
  • Module 15: Integration: Strategic Benefits

    • Ensuring strategic benefits
    • Building Strategic Benefits into other processes/phases
  • Module 16: Integration: Lifecycle and Phase Inputs & Outputs

    • Generic Lifecycle inputs/outputs
    • Specific inputs/outputs per lifecycle phase
    • Handout: Inputs/Outputs v1
  • Module 17: Integration: Value to the Business Part 1

    • Service Management Processes Demonstrating Value
    • Value to the Business – Service Strategy & Service Design
  • Module 18: Integration: Value to the Business Part 2

    • Service Management Processes Demonstrating Value
    • B Value to the Business – Service Transition, Service Operation & CSI
  • Module 19: Integration: Process Interfaces

    • Interfaces between all Service Management processes
    • Handout: Process Interface Diagram v1
  • Module 20: Exercise: Internet Banking Risks

    • Review of Applying Assessment Criteria
    • Assignment of Internet Banking Risks
    • Exercise Sample Exam Questions
  • Module 21: Exercise Review: MALC Sample Exam Questions

    • Sample Paper 1: Question 6
    • Sample Paper 2: Question 8
  • Module 22: Managing Services: Requirements & Cross-Lifecycle Support

    • Managing requirements
    • The SDP
    • Cross-lifecycle, cross-support
    • Improvements
    • Handout: Customer & Users Measuring Satisfaction v1
    • Handout: Satisfaction Survey Types v1
  • Module 23: Managing Services: Challenges, Risks, CSFs Part 1

    • Challenges and Risks for SS, SD, ST
    • CSFs for SS, SD, ST
  • Module 24: Managing Services: Challenges, Risks, CSFs Part 2

    • Challenges, Risks and CSFs for SS, SD, ST
    • What is your Top 10 list of challenges, risks, CSFs?
  • Module 25: Exercise: Where’s the value?

    • Review of Internet Banking Risks
    • Assignment of “Where’s the value?”
    • MALC Sample Exam Questions
  • Module 26: Exercise Review: MALC Sample Exam Questions

    • Sample Paper 1: Question 3
    • Sample Paper 2: Question 2
  • Module 27: Governance

    • What is governance? How is it defined? ISO/IEC 38500
    • Where IT (or business) governance is managed – the ISG
    • Management Systems
    • Sourcing and Change Governance
  • Module 28: Organisational Structures

    • Centralised vs. Decentralised Spectrum
    • Organisational Development
    • Organisation Structures
  • Module 29: Organising Service Management

    • Organising the Lifecycle phases – Considerations
    • Competencies of Staffli>
    • Service Provider Types
    • Organising Service Delivery
    • Handout: Advantages/Disadvantages of Sourcing Structures v1
  • Module 30: Exercise: “We’ve been outsourced!”

    • Review of “Where’s the value?”
    • Assignment of “We’ve been outsourced!”
  • Module 31: Stakeholder Management

    • Service Management Stakeholders
    • BRM: Managing Stakeholders
  • Module 32: Communication

    • Communication through the Lifecycle Phases
  • Module 33: Exercise: Communicating Change

    • Review of “We’ve been outsourced!”
    • Assignment of Communicating Change
    • MALC Sample Exam Questions

ITIL Managing Across the Lifecycle Certification FAQs

  • How will I access my course materials if I choose this method?

    Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.

  • How do I use my exam voucher to take the ITIL MALC exam?

    After you receive your ITIL MALC exam voucher from Learning Tree, the exam can be taken any time after the course is completed via PeopleCert (online) or at an eligible testing centre.

  • How do I receive PMI PDU's for the on-demand course?

    This on-demand course qualifies to provide you with continuing education credits in the PMI Schema. To record your PDU's follow these steps: 

    • Go to
    • Log in using your registered user name
    • Go to myPMI, then select Report PDUs on CCRS
    • Select Course or Training category
    • Fill in all required information
  • How do I get the ITIL Expert Certification?

    • All candidates must hold the ITIL Foundation certificate
    • Candidates must have earned a minimum total of 17 credits from the Foundation and Intermediate modules
    • The Managing Across the Lifecycle (MALC) module must then be taken and passed to achieve a total of 22 credits, which is the minimum required for the ITIL Expert certificate


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