ITIL® v3 Lifecycle: Service Strategy Training

Nivå: Intermediate
Snittbetyg: 4,8/5 4,76/5 Based on 94 Reviews

Learn to plan, implement, and optimise ITIL Service Strategy processes that align with your organisational strategy in this ITIL Service Lifecycle: Service Strategy training. ITIL Intermediate SS focuses on the importance of the strategic aspect of services within the IT service lifecycle. Successful completion of this training prepares you to pass the Intermediate level ITIL Service Strategy certification exam and earn three credits towards your ITIL Expert certification.

ITIL 4 is coming — but don't put your ITIL journey on hold ›

Nyckelfunktioner:

  • Self-paced, on-demand learning option
  • Exclusive LinkedIn community support included
  • ITIL exam voucher included

Du kommer lära dig att:

  • Prepare for and pass the ITIL Service Strategy (SS) exam
  • Analyse principles, techniques, and relationships to create SS
  • Identify the purpose, scope, and objective of each SS process
  • Assess IT governance to set strategy, and leverage governance frameworks and bodies
  • Determine IT application opportunities

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BLANDAT LÄRANDE

On-demand och online lärarträffar

Unlimited annual access to:

  • On-demand ITIL SS modules, courseware, and instructor support
  • Earn PMI PDUs for self-directed learning
  • Exam voucher included

UTBILDNING PÅ DIN ARBETSPLATS

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  • Använd denna eller någon annan utbildning i ditt företag
  • Fullskalig programutveckling
  • Levereras när, var och hur du vill
  • Blandade utbildningsmodeller
  • Skräddarsytt innehåll
  • Coaching av ett expertteam

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Utveckla dig och ditt team med anpassade eller öppna kurser alternativt e-learning

Learning Tree erbjuder kundanpassad utbildning hos er, öppna kurser i Stockholm, London eller Washington, möjlighet att delta via våra Anywhere centers (Malmö, Göteborg, Linköping, Stockholm eller Borlänge) eller olika former av e-learning med lärarstöd. Läs mer på www.learningtree.se/priser .

On-demand och online lärarträffar

ITIL On-Demand Training Information

You get annual access to an on-demand ITIL SS course, official courseware, and support directly from the course instructor.

  • Prerequisites

    • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
  • Certification Information

    • Achieving the ITIL Intermediate Qualification: Service Strategy certificate provides three credits towards your ITIL Expert certification.

On-Demand Training Outline

  • Module 00: Course Introduction

  • Module 01: Exam Tips

  • Module 02: Service Management as a Practise Part 1

    • Components of the Service Lifecycle
    • What is a Service?
    • What Comprises Value?
    • What is Service Management?
    • Processes
    • Generic Roles
  • Module 03: Service Management as a Practise Part 2

    • Purpose & Objectives of Service Strategy
    • Value to the Business
    • Service Strategy Inputs/Outputs
    • SS Challenges, Risks, CSFs
  • Module 04: Exercise: ITSM and Failure

  • Module 05: Strategy and Services

    • Deciding a Strategy
    • Four Ps of Strategy
  • Module 06: Services and Value

    • Service Breakdown
    • Value
    • Utility & Warranty
  • Module 07: Customers and Service Providers

    • Customer & Service Assets
    • Service Providers
  • Module 08: Defining Services

    • Steps to Define Services
    • Strategies for Customer Satisfaction
    • KANO model
  • Module 09: Service Economics

    • ROI
    • The Business Case
    • Business Impact Analysis (BIA)
  • Module 10: Sourcing Strategies

    • Sourcing Structures
    • Outsourcing
    • Sourcing Governance
  • Module 11: Strategy Management for IT Services (StM) Part 1

    • Purpose & Objectives
    • Value to the Business
    • Policies/Principles/Basic Concepts
    • Activities
  • Module 12: Strategy Management for IT Services (StM) Part 2

    • Roles
    • Triggers, Inputs/Outputs & Interfaces
    • Metrics
    • Challenges & Risks
  • Module 13: Service Portfolio Management (SPM) Part 1

    • Purpose & Objectives
    • Value to the Business
    • Policies/Principles/Basic Concepts Part 1
  • Module 14: Service Portfolio Management (SPM) Part 2

    • Policies/Principles/Basic Concepts Part 2
    • Activities
    • Roles
    • Triggers, Inputs/Outputs & Interfaces
    • Metrics
    • Challenges & Risks
  • Module 15: Financial Management (FM) Part 1

    • Purpose & Objectives
    • Value to the Business
    • Policies/Principles/Basic Concepts
  • Module 16: Financial Management (FM) Part 2

    • Activities
    • Roles
    • Triggers, Inputs/Outputs & Interfaces
    • Metrics
    • Challenges & Risks
    • Exercise: Cost Model for Desktop Deployment
  • Module 17: Demand Management (DM) Part 1

    • Purpose & Objectives
    • Value to the Business
    • Policies/Principles/Basic Concepts
    • Activities
  • Module 18: Demand Management (DM) Part 2

    • Roles
    • Triggers, Inputs/Outputs & Interfaces
    • Metrics
    • Challenges & Risks
  • Module 19: Business Relationship Management (BRM) Part 1

    • Purpose & Objectives
    • Value to the Business
    • Policies/Principles/Basic Concepts
  • Module 20: Business Relationship Management (BRM) Part 2

    • Activities
    • Roles Triggers, Inputs/Outputs & Interfaces
    • Metrics
    • Challenges & Risks
    • Exercise: Melchester PBAs/UPs
  • Module 21: Governance & Organisations Part 1

    • Governance Basics
    • Governance Framework
    • Service Strategy & Governance
  • Module 22: Governance & Organisations Part 2

    • Organisational Development
    • Organisational Departmentalization
    • Organisational Design
  • Module 23: Implementation & Technology Part 1

    • Implementing Service Strategy
    • Strategy Implementation via the Lifecycle
    • Strategy Impact on Lifecycle Phases
  • Module 24: Implementation & Technology Part 2

    • Service Automation
    • Service Interfaces

ITIL Service Strategy FAQs

  • How will I access my course materials if I choose this method?

    Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.

  • How do I use my exam voucher to take the ITIL SS exam?

    After you receive your ITIL SS exam voucher from Learning Tree, the exam can be taken any time after the course is completed via PeopleCert (online) or at an eligible testing centre.

  • How do I receive PMI PDU's for the on-demand course?

    This on-demand course qualifies to provide you with continuing education credits in the PMI Schema. To record your PDU's follow these steps: 

    • Go to https://www.pmi.org/
    • Log in using your registered user name
    • Go to myPMI, then select Report PDUs on CCRS
    • Select Course or Training category
    • Fill in all required information

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