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This official Microsoft Windows 10 training provides students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
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8 - 12 mar
9:00 - 4:30 GMT
Online (AnyWare)
24 - 28 maj
9:00 - 4:30 BST
Online (AnyWare)
23 - 27 aug
9:00 - 4:30 BST
Online (AnyWare)
13 - 17 dec
9:00 - 4:30 GMT
Online (AnyWare)
19 - 23 apr
9:00 - 4:30 EDT
Online (AnyWare)
7 - 11 jun
9:00 - 4:30 EDT
New York / Online (AnyWare)
26 - 30 jul
9:00 - 4:30 EDT
Ottawa / Online (AnyWare)
4 - 8 okt
9:00 - 4:30 EDT
Herndon, VA / Online (AnyWare)
29 nov - 3 dec
9:00 - 4:30 EST
New York / Online (AnyWare)
24 - 28 jan
9:00 - 4:30 EST
Ottawa / Online (AnyWare)
Kurs med startgaranti
När du ser symbolen för “Guaranteed to Run” vid ett kurstillfälle vet du att kursen blir av. Garanterat.You'll be given remote access to a preconfigured virtual machine for you to redo your hands-on exercises, develop/test new code, and experiment with the same software used in your course.
This module explains how to describe the processes involved in establishing and using a troubleshooting methodology. Module also covers various Windows 10 fundamentals, high level architecture and often used troubleshooting tools.
Lessons
Lab: Implementing a Troubleshooting Methodology
Lab: Using Troubleshooting Tools
After completing this module, students will be able to:
This module describes how to identify and troubleshoot issues that affect the Windows 10 operating system’s ability to start, and how to identify problematic services that run on the operating system. It also describes how to use the Windows 10 advanced troubleshooting tools, collectively known as the Windows Recovery Environment (Windows RE).
Lessons
Lab: Troubleshooting Startup Issues
Lab: Recovering BitLocker-Encrypted Drives
After completing this module, students will be able to:
This module explains how to support users that utilise a multitude of devices that run Windows 10. It will also describe how an operating system uses device drivers, and how you can troubleshoot hardware devices and device drivers. The module also covers how to monitor the reliability of a Windows 10 device and troubleshoot any issue that might occur.
Lessons
Lab: Troubleshooting Device Driver Issues
Lab: Troubleshooting Hardware Issues
After completing this module, students will be able to:
This module explores three ways in which you can remotely connect to and manage remote computers: Remote Desktop, Windows Remote Assistance, and Windows PowerShell remoting.
Lessons
Lab: Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance
Lab: Troubleshooting Remote Computer by Using Windows PowerShell
After completing this module, students will be able to:
This module explains the tools that you can use to set up and troubleshoot both wired and wireless network connections more efficiently. This module also explains how to support your organization’s network infrastructure, and how to use these tools to configure and troubleshoot network connections.
Lessons
Lab: Resolving Network Connectivity Issues
After completing this module, students will be able to:
This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.
Lessons
Lab: Troubleshooting Issues with Group Policy Application
Lab: Resolving Issues with Group Policy
After completing this module, students will be able to:
In this module, you will examine issues that can occur when users sign in, and you will also learn about how to troubleshoot the application of user settings.
Lessons
Lab: Troubleshooting Sign in Problems
Lab: Troubleshooting the Application of User Settings
After completing this module, students will be able to:
This module explains these technologies, describes common problems with their implementation and usage, and provides several possible mitigations for those problems.
Lessons
Lab: Troubleshooting VPN Connectivity
Lab: Configuring and Troubleshooting DirectAccess
After completing this module, students will be able to:
This module explains how to resolve problems of resource access from computers that are domain members. It explains how to troubleshoot file permission issues, encrypting file system (EFS) and printer access issues.
Lessons
Lab: Troubleshooting File Access Issues
Lab: Troubleshooting Access to Encrypted Files
Lab: Troubleshooting Printer Issues
After completing this module, students will be able to:
This module explains how to enable students to resolve problems of resource access from computers that are not domain-joined.
Lessons
Lab: Troubleshooting Resource Access for Clients That Are Not Domain Members
After completing this module, students will be able to:
This module examines the issues, including application compatibility issues that affect a user’s ability to install and run these two types of applications. This module also covers how users can resolve web browser related issues, specifically issues associated with both Internet Explorer and Microsoft Edge.
Lessons
Lab: Troubleshooting Desktop Apps
Lab: Troubleshooting Access to Company Web Applications
After completing this module, students will be able to:
This module discusses how to provide for the ongoing maintenance of Windows 10 operating systems.
Lessons
Lab: Monitoring and Troubleshooting Performance
After completing this module, students will be able to:
This module explains how to use file recovery and troubleshoot deleted files. It also covers how to recover a Windows 10 computer.
Lessons
Lab: Recovering Data
Lab: Provisioning Computer to Comply with Company Standards
After completing this module, students will be able to:
This course is not currently on a Microsoft MCSA or MCSE certification path.
There are no exam prerequisites for taking this course, however, you should have experience with Windows 10
Jeanette D. - Helpdesk Manager, FINRA
“The course is very detailed and the instructor was great! The class was interactive and the instructor kept me engaged.”
Yiyan L. - IT Administrator, NYC Department of Sanitation
“A very detailed and helpful course for helpdesk personnel.”
Roger J. - IT Specialist, FDA
“Very good course.”
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