Customer Service Essentials Training

Nivå: Foundation
Snittbetyg: 4,7/5 4,69/5 Based on 45 Reviews

Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practises that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base.

Nyckelfunktioner:

  • Attend online or bring this course to your facility
  • After-course instructor coaching

Du kommer lära dig att:

  • Adopt a confident, consistent approach that ensures great service
  • Apply best practise communication techniques to connect with your customers
  • Choose and apply techniques that create customer loyalty and exceed expectations
  • Respond positively and constructively to customer problems

Välj den utbildningsform som passar dig bäst

LIVE, LÄRARLEDD

I klass & Live, Online-utbildning

  • 1-day instructor-led training course
  • One-on-one after-course instructor coaching
  • Tuition fee can be paid later by invoice -OR- at the time of checkout by credit card

FÖRETAGSINTERN UTBILDNING

Teamträning

  • Använd denna eller någon annan utbildning i ditt företag
  • Fullskalig programutveckling
  • Levereras när, var och hur du vill
  • Blandade utbildningsmodellerSkräddarsytt innehåll
  • Coaching av ett expertteam

Anpassa kurs och innehåll efter teamets behov

Kontakta oss

Utveckla dig och ditt team med anpassade eller öppna kurser alternativt e-learning

Learning Tree erbjuder kundanpassad utbildning hos er, öppna kurser i Stockholm, London eller Washington, möjlighet att delta via våra Anywhere centers (Malmö, Göteborg, Linköping, Stockholm eller Borlänge) eller olika former av e-learning med lärarstöd. Läs mer på www.learningtree.se/priser .

I klass & Live, Online-utbildning

Note: This course runs for 1 dag *

*Events with the Partial Day Event clock icon run longer than normal but provide the convenience of half-day sessions.

  • 9 dec 9:00 - 4:30 EST Online (AnyWare) Online (AnyWare) Boka Din Kursplats

  • 17 mar 9:00 - 4:30 EDT Online (AnyWare) Online (AnyWare) Boka Din Kursplats

  • 21 jun 9:00 - 4:30 EDT Online (AnyWare) Online (AnyWare) Boka Din Kursplats

  • 7 sep 9:00 - 4:30 EDT Online (AnyWare) Online (AnyWare) Boka Din Kursplats

Kurs med startgaranti

När du ser symbolen för “Guaranteed to Run” vid ett kurstillfälle vet du att kursen blir av. Garanterat.

Partial Day Event

Learning Tree offers a flexible schedule program. If you cannot attend full day sessions, this option consists of four-hour sessions per day instead of the full-day session.

Important Customer Service Essentials Course Information

  • Prerequisites

    No formal prerequisites are required to attend this course.

Customer Service Essentials Course Outline

  • Assessing your attitude to customer service
  • Practising verbal and vocal skills
  • Handling customer complaints and difficult situations
  • Demonstrating empathy and building rapport
  • Defining the Golden Rules for Success

Teamträning

Customer Service Essentials Training FAQs

Can I learn customer service essentials online?

Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available live online and as Private Team Training.

Questions about which training is right for you?

call 08-506 668 00




100% Satisfaction Guaranteed

Your Training Comes with a 100% Satisfaction Guarantee!*

*Partner-delivered courses may have different terms that apply. Ask for details.

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