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Customer Service Essentials Training
Nivå: Foundation
Snittbetyg:
4,71/5 Based on 42 Reviews
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practises that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base.
Nyckelfunktioner:
- Attend online or bring this course to your facility
- After-course instructor coaching
Du kommer lära dig att:
- Adopt a confident, consistent approach that ensures great service
- Apply best practise communication techniques to connect with your customers
- Choose and apply techniques that create customer loyalty and exceed expectations
- Respond positively and constructively to customer problems
Välj den utbildningsform som passar dig bäst
LIVE, LÄRARLEDD
I klass & Live, Online-utbildning
- 1-day instructor-led training course
- One-on-one after-course instructor coaching
- Tuition fee can be paid later by invoice -OR- at the time of checkout by credit card
FÖRETAGSINTERN UTBILDNING
Teamträning
- Använd denna eller någon annan utbildning i ditt företag
- Fullskalig programutveckling
- Levereras när, var och hur du vill
- Blandade utbildningsmodellerSkräddarsytt innehåll
- Coaching av ett expertteam
Anpassa kurs och innehåll efter teamets behov
Kontakta ossUtveckla dig och ditt team med anpassade eller öppna kurser alternativt e-learning
Learning Tree erbjuder kundanpassad utbildning hos er, öppna kurser i Stockholm, London eller Washington, möjlighet att delta via våra Anywhere centers (Malmö, Göteborg, Linköping, Stockholm eller Borlänge) eller olika former av e-learning med lärarstöd. Läs mer på www.learningtree.se/priser .
I klass & Live, Online-utbildning
Note: This course runs for 1 dag
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9 dec 9:00 - 4:30 EST Online (AnyWare)
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17 mar 9:00 - 4:30 EDT Online (AnyWare)
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21 jun 9:00 - 4:30 EDT Online (AnyWare)
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7 sep 9:00 - 4:30 EDT Online (AnyWare)
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Kurs med startgaranti
När du ser symbolen för “Guaranteed to Run” vid ett kurstillfälle vet du att kursen blir av. Garanterat.Important Customer Service Essentials Course Information
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Prerequisites
No formal prerequisites are required to attend this course.
Customer Service Essentials Course Outline
- Assessing your attitude to customer service
- Practising verbal and vocal skills
- Handling customer complaints and difficult situations
- Demonstrating empathy and building rapport
- Defining the Golden Rules for Success
Teamträning
Customer Service Essentials Training FAQs
Can I learn customer service essentials online?
Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available live online and as Private Team Training.
Related Communication Skills Training
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*Partner-delivered courses may have different terms that apply. Ask for details.