IT Service Management for DevOps

Nivå: Intermediate

Organisations adopting a DevOps culture and practises are able to deliver high-quality software faster, which means the business can deliver value to customers faster. ITSM processes are vital to organisations achieving this success. DevOps doesn’t eliminate the need for controls and data. Regulatory controls and audits still exist and risks and impacts must still be managed.

This workshop introduces ways to achieve both speed and control while driving value across the IT value stream, by adapting processes in support of DevOps. You will learn and practise pragmatic approaches for streamlining and automating existing ITSM processes and for handling compliance as code.

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Nyckelfunktioner:

Participate in unique activities designed to apply training
Take sample documents, templates, tools and techniques with you post-training
Access to DevOps Institute additional reference sources

Nyckelfunktioner:

Adapt ITSM processes in support of DevOps
Leverage Lean and Agile methods to reduce waste and positively impact both the cost and quality of processes and services
Understand how ITSM is viewed as a constraint
Articulate how DevOps introduces new ways of thinking and working
Explore the DevOps transformation

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Learning Tree erbjuder kundanpassad utbildning hos er, öppna kurser i Stockholm, London eller Washington, möjlighet att delta via våra Anywhere centers (Malmö, Göteborg, Linköping, Stockholm eller Borlänge) eller olika former av e-learning med lärarstöd. Läs mer på www.learningtree.se/priser .

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Important Course Information

Recommended Experience

Familiarity with DevOps and IT Service Management (e.g. ITIL®) processes
Industry Credits

16 PMI PDUs (Although DOI has not currently been issued an official code to submit for PMI PDU credit, you can submit for credit successfully by way of the “Other” category at the PMI website. Essentially, 1 PDU credit per hour of instructor-led training. So, in the case of DevOps Foundation, 16 credits would be applicable.)

Course Outline

The Rise of DevOps
The Role of ITSM
Acceleration ITSM for DevOps
New Ways of Thinking and Working
Adapting ITSM for DevOps
Adapting Change Management
Adapting Release Management
Homework: Data Gathering
Adapting Configuration Management
Adapting Incident Management
Adapting Problem Management
Adapting Knowing Management
Adapting the Service Desk
Mastering Continuous Improvement
Enabling Continuous Learning
Taking Action