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#3504
Business Analyst Soft Skills Training
Course 3504
- Duration: 3 days
- Labs: Yes
- Language: English
- Level: Foundation
Interacting effectively and harmoniously with your stakeholders and team members is crucial to your success as a business analyst. In this Business Analyst Soft Skills training course, you see how specific skills, behaviours, and attitudes can impact business analysis activities and enhance your ability to become a key influencer on projects in your organisation.
Business Analyst Soft Skills Training Delivery Methods
Train your whole team by bringing this course to your facility
- In-Person
- Online
Business Analyst Soft Skills Training Information
In this soft skills for BAs training, you will learn how to:
- Apply soft skills to increase your effectiveness as a business analyst.
- Elicit clear stakeholder requirements with ease.
- Present to high-level stakeholders to gain buy-in.
- Apply visualisation strategies to facilitate critical thinking.
Prerequisites
We recommend attendees have experience at the level of:
- Learning Tree course 211, Introduction to Business Analysis Training: Defining Successful Projects, or
- Learning Tree course 3507, BCS Foundation Certificate in Business Analysis
Business Analyst Soft Skills Course Outline
Why soft skills are important in business analysis
- Identifying soft skills for solution development
- Recognising your soft skills challenges
Introducing the BA Interaction Model
- Creating the business analysis context
- The product/solution development life cycle
Aligning soft skills competencies to elicitation
- Collaboration
- Facilitation
- Active listening
- Communication
- Conflict resolution
- Negotiation
Deploying strategic collaboration techniques
- Collaborating with high-level stakeholders
- Communicating the business need
Presenting to the organisation
- Gaining buy-in: formal presentation techniques
- Selling strategies: the value of the elevator pitch
Eliciting requirements
- Facing key stakeholder elicitation challenges
- Establishing a collaborative environment through questioning
Creating dynamic questioning strategies
- Reviewing different question types
- Generating dynamic questions with an innovative questioning model
Working with non–verbal communication
- Developing active listening strategies
- Visualising and prototyping to achieve clarity
Elicitation strategies for requirements workshops
- Building value through iterative elicitation
- Discussing the design/define dilemma
- Creating focus for prototyping with SCAMPER
Develop the skills to become a "Complete Facilitator"
- Defining the characteristics of effective facilitators
- Improving interpersonal and observational skills
Creating an assertive facilitation climate
- Presenting the meeting agenda
- Designing meeting ground rules
- Opening and documenting the meeting
- Questioning techniques to guide your audience
- Pros and cons of listening techniques
- Closing the meeting
Building consensus
- Techniques for bringing an audience to consensus
- When consensus can fail
- Handling disagreements and mitigation techniques
Handling behaviours
- Dealing with difficult people and group dysfunction
- Conflict resolution strategies
- Creating a remediation plan
Principles of negotiation
- Best practices for effective negotiation
- Techniques for sharing information
- Ranking and ordering priorities
- Building acceptance criteria
Uncovering and communicating issues
- Developing a process for issue management
- Capturing and vetting stakeholder issues
- Preframing issues to the project team
- Enabling informed stakeholder decision–making
Visualisation techniques
- Utilising user stories to clarify requirements
- Telling stories with graphs and charts
- Brainstorming with mind maps
- Identifying process issues with models
Applying soft skills for influence and leadership
- Identifying key course takeaways for immediate implementation
- Building your personal action plan
Questions about this course?
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Business Analyst Soft Skills Training Course FAQs
Business analyst skills are essential for success with your stakeholders or team members. Business analyst skills include but not limited to critical thinking, effective communicator, and a fluent problem solver.
Yes! We know your busy work schedule may prevent you from getting to one of our classrooms, so we offer convenient online training to meet your needs wherever you want, including online training.