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Kommunicera handlingskraftigt och övertygande
Nivå: Foundation
Snittbetyg:
4,72/5 Based on 149 Reviews
Personer som kommunicerar bestämt och tydligt stället för passivt eller aggressivt kommer med största sannolikhet ha lättare att upprätthålla goda arbetsrelationer, samtidigt som de förbättrar sina möjligheter att uppnå personliga mål. Genom videosimuleringar, rollspel och workshops får du under denna utbildning lära dig beprövade tekniker för att öka medvetenheten om dina egna beteendemönster och förbättrar din förmåga att få jobbet gjort.
Nyckelfunktioner:
- After-course instructor coaching benefit
- Learning Tree end-of-course exam included
Du kommer lära dig att:
- Visa självsäkerhet och att alltid ha ett win-win-tänk
- Bli medveten om dina egna attityder, beteendemönster och vanor
- Utveckla en positiv och proaktiv attityd för att bemöta besvärliga beteenden hos andra
- Agera med självförtroende i utmanande situationer
Välj den utbildningsform som passar dig bäst
LIVE, LÄRARLEDD
I klass & Live, Online-utbildning
- 3-day instructor-led training course
- One-on-one after-course instructor coaching
- Tuition fee can be paid later by invoice -OR- at the time of checkout by credit card
UTBILDNING PÅ DIN ARBETSPLATS
Teamträning
- Använd denna eller någon annan utbildning i ditt företag
- Fullskalig programutveckling
- Levereras när, var och hur du vill
- Blandade utbildningsmodeller
- Skräddarsytt innehåll
- Coaching av ett expertteam
Anpassa kurs och innehåll efter teamets behov
Kontakta ossUtveckla dig och ditt team med anpassade eller öppna kurser alternativt e-learning
Learning Tree erbjuder kundanpassad utbildning hos er, öppna kurser i Stockholm, London eller Washington, möjlighet att delta via våra Anywhere centers (Malmö, Göteborg, Linköping, Stockholm eller Borlänge) eller olika former av e-learning med lärarstöd. Läs mer på www.learningtree.se/priser .
I klass & Live, Online-utbildning
Note: This course runs for 3 dagar *
*Events with the Partial Day Event clock icon run longer than normal but provide the convenience of half-day sessions.
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4 - 6 nov 9:00 - 4:30 GMT London / Online (AnyWare)
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9 - 11 mar 9:00 - 4:30 GMT Online (AnyWare)
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1 - 3 jun 9:00 - 4:30 BST Online (AnyWare)
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31 aug - 2 sep 9:00 - 4:30 BST Online (AnyWare)
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14 - 16 okt 9:00 - 4:30 EDT Online (AnyWare)
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2 - 4 dec 9:00 - 4:30 EST Online (AnyWare)
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7 - 9 apr 9:00 - 4:30 EDT Herndon, VA / Online (AnyWare)
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2 - 4 jun 9:00 - 4:30 EDT Ottawa / Online (AnyWare)
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Kurs med startgaranti
När du ser symbolen för “Guaranteed to Run” vid ett kurstillfälle vet du att kursen blir av. Garanterat.Partial Day Event
Learning Tree offers a flexible schedule program. If you cannot attend full day sessions, this option consists of four-hour sessions per day instead of the full-day session.Important Assertive Communication Skills Course Information
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Prerequisites
No formal prerequisites are required to attend this course.
Assertive Communication Skills Course Outline
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Assertiveness Essentials
Recognising modes of interactive behaviour
- Considering critical attributes of assertive behaviour
- Identifying characteristics of nonassertive behaviour
- Acknowledging areas of personal vulnerability and opportunity
- Responding appropriately to manipulation or bullying
Contextual and situational considerations
- Asserting 360 degrees: peers, direct-reports, bosses and vendors
- Assessing the impact of organisational culture
- Accommodating intercultural norms
- Navigating power relationships within the organisation
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Expressing Personal Power
Pinpointing patterns of behaviour
- Raising self-awareness
- The role of personal history
- Exploring how identity, fear and habits impact results
- Creating new personal effectiveness
Mapping how people handle conflict
- Enhancing your ability to respond to conflict
- Recognising your conflict style
- Responding differently to different situations
- Considering the role of Emotional and Social Intelligence
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Overcoming Challenging Situations
Applying viable assertiveness techniques
- Deciding which situations call for assertiveness
- Witnessing the dynamics of constructive and destructive interactions
Adopting effective assertiveness strategies
- Developing options to respond productively
- Identifying your assertiveness style and adapting your approach
- Giving up blame and focusing on solutions
- Seeing the win-win potential of cooperation
- Finding the root cause through effective questioning
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Building Your Assertiveness Skill Set
Committing to assertive and skillful outcomes
- Developing powerful non-verbal communication
- Accepting responsibility for resolution
- Initiating improved communication
- Communicating clearly in complex situations
- Deflecting criticism and personal attacks
Developing the tools
- The power of "I" statements
- Saying "no" productively
- Addressing difficult issues using the DESC approach
- Pushing through resistance
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Mastering Assertiveness
Establishing a proactive assertiveness style
- Taking time to think clearly
- Modelling productive approaches
- Responding to everyday situations
- Giving and receiving feedback
Practising effective assertiveness principles
- Leveraging a four-step process model
- Accurately assessing your situation
- Targeting desired outcomes
- Measuring results
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Launching Your Assertiveness Plan
Constructing an assertiveness action plan
- Adopting an attitude of responsibility and mutual respect
- Committing to timelines and outcomes
- Prioritising changes in assertive behaviour
Putting the "action" into the assertiveness action plan
- Constructing a blueprint for your action plan
- Reinforcing your newly developed assertiveness skills
- Scheduling time to assess progress
- Practising assertive behaviours
- Modifying your action plan to accommodate change
Teamträning
Assertive Communication Skills Training FAQs
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What is assertive communication?
The ability to communicate assertively, rather than passively or aggressively. With this you will be more likely to maintain positive workplace relationships and achieve work goals.
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Can I learn assertive communication skills online?
Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want, including online training.
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Can I earn Professional Development Units for the Assertiveness Skills: Communicating with Authority & Impact course?
Yes, you can receive PDUs from the Assertiveness Skills: Communicating with Authority & Impact course.
To find out how many PDUs you can receive, check out the PMI Q&A List ›
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Your Training Comes with a 100% Satisfaction Guarantee!*
*Partner-delivered courses may have different terms that apply. Ask for details.