The Art of Coaching: Enabling Employees to Achieve Their Potential

Coaching Employees Course Outline

• The Powerful Art of Coaching

  The spirit and practise of coaching

  • Creating a symbiotic relationship between organisational and individual performance
  • Building a performance-enhancing culture
  • Forging a partnership of trust and respect

  Benefits of coaching

  • The positive effect on the bottom line
  • Reinforcing and maximising training outcomes
  • Reaping the emotional rewards of achievement

  Coaching: The critical cornerstone of leadership

  • Benchmarking coaching attitudes and skills
  • Experiencing "magnificence"

• Structuring the Learning and Coaching Cycle

  Setting the foundation

  • Clarifying expectations through well-formed outcomes
  • Examining alternative pathways to achievement
  • Eliciting the current reality
  • Committing to a course of action
  • Drafting the coaching contract

  Supporting the learning process

  • Creating a learning environment
  • Demonstrating the art of high-quality listening
  • Asking structured questions
  • Sharing perceptions
  • Identifying proactive and reactive coaching opportunities

  Reviewing the results

  • Establishing shared insight through quality feedback
  • Encouraging self-evaluation
  • Fostering self-awareness and self-responsibility
  • Closing the loop and reviewing success

• Honing Your Coaching Skill Set

  Creating a supportive environment

  • Building trust and mutual respect
  • Providing "psychological safety"
  • Demonstrating emotional intelligence

  Leveraging coaching language techniques

  • Utilising the questioning technique
  • The use of silence
  • Reinforcement
  • Redirecting
  • Reframing
  • Coaching language patterns
  • Clarifying goals
  • Solving problems
  • Overcoming limiting beliefs
  • Exploring deeper emotions

• Adapting Your Coaching Style to Individuals and Situations

  Developing insight into self and others

  • Assessing individual needs
  • Eliciting values and motivators
  • Setting challenging and realistic goals

  Adopting appropriate coaching styles

  • Profiling your personal behaviour patterns
  • Managing the coaching dynamic
  • Selecting effective interventions
  • Flexing between different coaching styles

  Overcoming internal and external barriers to coaching

  • Challenging mental models
  • Recognising and addressing reluctance

  Team coaching

  • Creating a common vision of excellence
  • Ensuring interactivity for maximum benefit

• Coaching for Commitment

  The passion of the coach

  • Instilling passion and commitment in others
  • Unleashing the power of positive dialog
  • Optimising individuality and uniqueness
  • Co-achieving through mutual support and learning
  • Promoting transformational coaching

  Meeting the moral commitment of modern leadership

  • Creating the climate for performance excellence
  • Providing leadership to instill self-belief