ITIL® 4 Specialist: High Velocity IT Training

Nivå: Advanced

As organisations use information and related technologies to do business differently, the ability to rapidly launch new products and services to keep up with the competition becomes critical. To compete in this high–velocity environment, organisations must greatly intensify their agility, speed, cost–effectiveness, and responsiveness.

This ITIL 4 Specialist: High Velocity IT (HVIT) course explores the ways in which digital organisations and digital operating models function in high velocity environments. This module includes the use of working practises such as Agile and Lean, and technical practises and technologies such as Cloud, Automation, Continuous Integration, Continuous Delivery, and Automatic Testing, focusing on rapid delivery of higher quality products & services while maximising business value.

The course prepares you for the ITIL 4 Specialist: High Velocity IT exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification.

Nyckelfunktioner:

  • ITIL® 4 Specialist: High Velocity IT exam included (exam taken in-class or exam voucher provided)
  • After-course instructor coaching benefit
  • Practise exams, prep questions, and additional resources included

Du kommer lära dig att:

  • Understand the ways in which digital organisations and digital operating models function in high velocity environments.
  • Understand the digital product lifecycle in terms of the ITIL Operating Model.
  • Understand the importance of the ITIL guiding principles and the other fundamental concepts for delivering high-velocity IT.
  • Learn about the high-velocity IT objectives including valuable investments, fast development, resilient operations, value co-creation and assured conformance.
  • Focus on rapid delivery of products & services to obtain maximum value.
  • Apply working practises such as Agile and Lean, and technical practises and technologies such as The Cloud, Automation, and Automatic Testing.

Choose the Training Solution That Best Fits Your Individual Needs or Organisational Goals

LIVE, LÄRARLEDD

I klass & Live, Online-utbildning

  • 3-day instructor-led training course
  • Practise exams and prep questions
  • One-on-one after course instructor coaching
  • After-course instructor coaching benefit
  • Exam Voucher included

UTBILDNING PÅ DIN ARBETSPLATS

Teamträning

  • Använd denna eller någon annan utbildning i ditt företag
  • Fullskalig programutveckling
  • Levereras när, var och hur du vill
  • Blandade utbildningsmodeller
  • Skräddarsytt innehåll
  • Coaching av ett expertteam

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Utveckla dig och ditt team med anpassade eller öppna kurser alternativt e-learning

Learning Tree erbjuder kundanpassad utbildning hos er, öppna kurser i Stockholm, London eller Washington, möjlighet att delta via våra Anywhere centers (Malmö, Göteborg, Linköping, Stockholm eller Borlänge) eller olika former av e-learning med lärarstöd. Läs mer på www.learningtree.se/priser .

I klass & Live, Online-utbildning

Note: This course runs for 3 dagar *

*Events with the Partial Day Event clock icon run longer than normal but provide the convenience of half-day sessions.

  • 11 - 13 nov 9:00 - 4:30 CET Stockholm / Online (AnyWare) Stockholm / Online (AnyWare) Boka Din Kursplats

  • 7 - 9 dec 9:00 - 4:30 GMT Online (AnyWare) Online (AnyWare) Boka Din Kursplats

  • 8 - 10 mar 9:00 - 4:30 GMT Online (AnyWare) Online (AnyWare) Boka Din Kursplats

  • 28 - 30 jun 9:00 - 4:30 BST Online (AnyWare) Online (AnyWare) Boka Din Kursplats

  • 6 - 8 sep 9:00 - 4:30 BST Online (AnyWare) Online (AnyWare) Boka Din Kursplats

  • 14 - 16 okt 9:00 - 4:30 EDT Online (AnyWare) Online (AnyWare) Boka Din Kursplats

  • 9 - 11 dec 9:00 - 4:30 EST Online (AnyWare) Online (AnyWare) Boka Din Kursplats

  • 27 - 29 jan 9:00 - 4:30 EST Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Boka Din Kursplats

  • 24 - 26 feb 9:00 - 4:30 EST New York / Online (AnyWare) New York / Online (AnyWare) Boka Din Kursplats

  • 24 - 26 mar 9:00 - 4:30 EDT Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Boka Din Kursplats

  • 21 - 23 apr 9:00 - 4:30 EDT Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Boka Din Kursplats

  • 19 - 21 maj 9:00 - 4:30 EDT New York / Online (AnyWare) New York / Online (AnyWare) Boka Din Kursplats

  • 16 - 18 jun 9:00 - 4:30 EDT Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Boka Din Kursplats

  • 14 - 16 jul 9:00 - 4:30 EDT Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Boka Din Kursplats

  • 18 - 20 aug 9:00 - 4:30 EDT New York / Online (AnyWare) New York / Online (AnyWare) Boka Din Kursplats

  • 8 - 10 sep 9:00 - 4:30 EDT Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Boka Din Kursplats

Kurs med startgaranti

När du ser symbolen för “Guaranteed to Run” vid ett kurstillfälle vet du att kursen blir av. Garanterat.

Partial Day Event

Learning Tree offers a flexible schedule program. If you cannot attend full day sessions, this option consists of four-hour sessions per day instead of the full-day session.

Important ITIL 4 Specialist: High Velocity IT Training Information

  • Important ITIL 4 Specialist DSV Course Information

    Must hold the ITIL v3 or ITIL 4 Foundation Certificate (see {course:1197}, ITIL® 4 Foundation Training)

ITIL 4 Specialist HVIT Course Outline

  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

    Understand the following terms:

    • Digital organisation
    • High velocity IT
    • Digital transformation
    • IT transformation
    • Digital product
    • Digital technology

    Understand when the transformation to high velocity IT is desirable and feasible

    Understand the five objectives associated with digital products to achieve:

    • Valuable investments – strategically innovative and effective application of IT
    • Fast development - quick realization and delivery of IT services and IT-related products
    • Resilient operations - highly resilient IT services and IT-related products
    • Co-created value - effective interactions between service provider and consumer
    • Assured conformance - to governance, risk and compliance requirements
  • Understand the digital product lifecycle in terms of the ITIL ‘operating model’

    Understand how high velocity IT relates to:

    • The four dimensions of service management
    • The ITIL service value system
    • The service value chain
    • The digital product lifecycle
  • Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high velocity IT

    Understand the following principles, models and concepts:

    • Ethics
    • Safety culture, Lean culture, Toyota Kata
    • Lean / Agile / Resilient / Continuous
    • Service-dominant logic
    • Design thinking
    • Complexity thinking

    Know how to use the following principles, models and concepts:

    • Ethics
    • Safety culture
    • Lean culture
    • Toyota Kata
    • Lean / Agile / Resilient / Continuous
    • Service-dominant logic
    • Design thinking
    • Complexity thinking

    To contribute to:

    • Help get customers’ jobs done
    • Trust and be trusted
    • Continually raise the bar
    • Accept ambiguity and uncertainty
    • Commit to continual learning
  • Know how to contribute to achieving value with digital products

  • Know how the service provider ensures valuable investments are achieved. Know how to use the following practises to contribute to achieving valuable investments and the references below which refer to the practises guidance

    • Portfolio management
    • Relationship management
  • Know how the service provider ensures fast development is achieved. Know how to use the following practises to contribute to achieving fast development

    • Architecture management
    • Business analysis
    • Service validation and testing
    • Software development and management
  • Know how the service provider ensures resilient operations are achieved. Know how to use the following practises to contribute to achieving resilient operations:

    • Availability management
    • Capacity and performance management
    • Monitoring and event management
    • Problem management
    • Service continuity management
    • Infrastructure and platform management
  • Know how the service provider ensures co-created value is achieved. Know how to use the following practises to contribute to achieving co- created value with the service consumer

    • Relationship management
    • Service design
    • Service desk
  • Know how the service provider ensures assured conformance is achieved. Know how to use the following practises to contribute to achieving assured conformance:

    • Information security management
    • Risk management

Teamträning

ITIL 4 Specialist HVIT FAQs

  • What background do I need to take the instructor-led class?

    ITIL Specialist High Velocity IT is aimed at IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments.

  • What do I need to complete before the instructor-led class?

    Before your event, you will be sent an electronic Pre-Course Study Guide and the ITIL 4 High Velocity IT book, which you should read as part of the 21 hours of personal study.

  • How do I use my exam voucher to take the ITIL® 4 Specialist: High Velocity IT exam?

    The ITIL® 4 Specialist: High Velocity IT exam can be taken on the last day of the course (in-class), or any time after the instructor-led or on-demand course is completed via an online proctored exam with PeopleCert.

  • How does this ITIL 4 Specialist: High Velocity IT course help me achieve ITIL 4 Managing Professional Certification?

    Once you have ITIL 4 Foundation certification, this course is one of 4 Specialist courses needed to achieve the ITIL 4 Managing Professional certification.

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