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ITIL® v3 Practitioner Certification Training

Nivå: Intermediate
Snittbetyg: 4,7/5 4,70/5 Based on 197 Reviews

Få kunskap och färdigheter för att bygga en effektiv IT-organisation som stöder och kompletterar ITILs best praxis i denna ”ITIL Practitioner Certification” utbildning. Denna mycket interaktiva certifieringsförberedande workshop identifierar en strukturerad och logisk metod för att bygga en effektiv organisation som stöder och kompletterar ITILs best praxis.

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Du kommer lära dig att:

  • Förbered dig för och genomför ITIL-Practitioner certifiering
  • Använd de nio riktlinjerna och CSI-strategin för att hantera ITIL-förbättringar
  • Genomför förbättringar med mätvärden, mätningar och kommunikation
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Unlimited annual access to:

  • On-demand ITIL Practitioner modules, courseware, and instructor support
  • Earn PMI PDUs for self-directed learning
  • Exam voucher included
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On-demand och online lärarträffar

ITIL Practitioner On-Demand Training Information

You get annual access to an on-demand ITIL Practitioner course, official courseware, and support directly from the course instructor.

  • Prerequisites

    • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)

  • Certification Information

    • Achieving the ITIL Practitioner certificate provides three credits towards your ITIL Expert certification.

On-Demand Training Outline

  • Module 00: Course Introduction: ITIL® 2011: Practitioner

    • The Nature of the Class
    • Lecture to Exercise Ratio
    • Available Resources

  • Module 01: Exam Tips

    • Understanding the Exam Process
    • Exam Questions and Grading
    • Taking the Exam
    • Using the Practise Exams

  • Module 02: Introduction

    • Read Chapter 1 of ITIL® Practitioner Guidance
    • Key Terms: Adopt & Adapt; Service; Service Provider; Customer; Value; Value Network
    • Effective; Efficient; VOCR; Service Management
    • Exercise 1: CruiseAlong Cars: The Enterprise
    • Exercise 2: CruiseAlong Cars Services
    • Exercise 3: CruiseAlong Cars Current Issues

  • Module 03: Solutions to Exercises 1-3

    • One Possible Solution to: Relationship Diagram & Stakeholder Analysis
    • Service Map
    • Current Issues
    • Be Sure to Download the Practitioner Exercise Solutions

  • Module 04: Guiding Principles

    • Read Chapter 2 of ITIL® Practitioner Guidance
    • The Nine Guiding Principles
    • Focus on Value; Design for Experience; Start Where You Are; Work Holistically; Progress Iteratively; Observe Direction; Be Transparent; Collaborate; Keep It Simple
    • Exercise 4: CruiseAlong Cars: Addressing the Issues

  • Module 05: Solutions to Exercise 4

    • One Possible Solution to: Addressing the Issues and the Application of the Guiding Principles
    • Be Sure to Download the Practitioner Exercise Solutions

  • Module 06: The CSI Approach

    • Read Chapter 3 of ITIL® Practitioner Guidance
    • The CSI Approach and its Outputs
    • What is the vision?
    • Where are we now?
    • Where do we want to be?
    • How do we get there?
    • Did we get there?
    • How do we keep the momentum going?
    • The Resources
    • Exercise 5: CruiseAlong Cars: Initial Improvements

  • Module 07: Solutions to Exercise 5

    • One Possible Solution to: Initial Improvements Using the CSI Approach
    • Be Sure to Download the Practitioner Exercise Solutions

  • Module 08: Metrics & Measurements

    • Read Chapter 4 of ITIL® Practitioner Guidance
    • Key concepts
    • Purpose of Metrics
    • Creating Business-relevant metrics
    • Stakeholder needs
    • Exercise 6: CruiseAlong Cars: CSFs/KPIs

  • Module 09: Solutions to Exercise 6

    • One Possible Solution to:
    • CSF/KPI development
    • Be Sure to Download the Practitioner Exercise Solutions

  • Module 10: Communication

    • Communication Benefits
    • Best Practise Communication Principles
    • Communication Plan
    • Exercise 7: CruiseAlong Cars: Communication Needs

  • Module 11: Solutions to Exercise 7

    • One Possible Solution to:
    • Defining Critical Communication Points
    • Be Sure to Download the Practitioner Exercise Solutions

  • Module 12: Organisational Change Management

    • Managing Stakeholders
    • IT Stakeholders
    • Human Response to Change
    • Exercise 8: CruiseAlong Cars: Managing Resistance to Change

  • Module 13: Solutions to Exercise 8

    • One Possible Solution to:
    • Applying Techniques to Manage Resistance to Change
    • Be Sure to Download the Practitioner Exercise Solutions

ITIL Practitioner FAQs

  • How will I access my course materials if I choose this method?

    Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.

  • How do I use my exam voucher to take the ITIL Practitioner exam?

    After you receive your ITIL Practitioner exam voucher from Learning Tree, the exam can be taken any time after the course is completed via PeopleCert (online) or at an eligible testing centre.

  • How do I receive PMI PDU's for the on-demand course?

    This on-demand course qualifies to provide you with continuing education credits in the PMI Schema. To record your PDU's follow these steps: 

    • Go to https://www.pmi.org/
    • Log in using your registered user name
    • Go to myPMI, then select Report PDUs on CCRS
    • Select Course or Training category
    • Fill in all required information

Klassrum och självstudier

Note: This course runs for 2 dagar

  • 20 - 21 feb 9:00 - 4:30 CET Stockholm Stockholm Boka Din Kursplats

  • 18 - 19 maj 9:00 - 4:30 CEST Stockholm / Online (AnyWare) Stockholm / Online (AnyWare) Boka Din Kursplats

  • 7 - 8 sep 9:00 - 4:30 CEST Stockholm Stockholm Boka Din Kursplats

  • 21 - 22 nov 9:00 - 5:00 EST New York / Online (AnyWare) New York / Online (AnyWare) Boka Din Kursplats

  • 30 - 31 jan 9:00 - 5:00 EST Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Boka Din Kursplats

  • 26 - 27 mar 9:00 - 5:00 EDT Toronto / Online (AnyWare) Toronto / Online (AnyWare) Boka Din Kursplats

  • 30 apr - 1 maj 9:00 - 5:00 EDT New York / Online (AnyWare) New York / Online (AnyWare) Boka Din Kursplats

  • 27 - 28 jul 9:00 - 5:00 EDT Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Boka Din Kursplats

  • 24 - 25 sep 9:00 - 5:00 EDT Toronto / Online (AnyWare) Toronto / Online (AnyWare) Boka Din Kursplats

Kurs med startgaranti

När du ser symbolen för “Guaranteed to Run” vid ett kurstillfälle vet du att kursen blir av. Garanterat.

ITIL Practitioner Course Information

  • Requirements

    Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)

  • Recommended Experience

    • Basic IT literacy and around two years of IT experience

  • Course Preparation

    • Before your event, you will be sent the ITIL Practitioner Guidance and a Pre-Course Study Guide which will detail the required work that needs to be done before class attendance, including 15 hours of personal study.
    • It is strongly recommended that you complete all the pre-course reading to improve your chance of successfully passing the exam.
    • Failure to complete the pre-reading may not only harm your success of passing the exam, but you may also find difficulty in completing the assignments, taking part in class discussions, and following the course material.

  • Exam Information

    • The ITIL Practitioner exam can be taken on the last day of the course (in-class), or any time after the course is completed via PeopleCert (online) or at an eligible testing centre
    • Achieving the ITIL Practitioner certificate provides three credits towards your ITIL Expert certification

ITIL Practitioner Course Outline

  • Module 00: Course Introduction: ITIL® 2011: Practitioner

    • The Nature of the Class
    • Lecture to Exercise Ratio
    • Available Resources

  • Module 01: Exam Tips

    • Understanding the Exam Process
    • Exam Questions and Grading
    • Taking the Exam
    • Using the Practise Exams

  • Module 02: Introduction

    • Read Chapter 1 of ITIL® Practitioner Guidance
    • Key Terms: Adopt & Adapt; Service; Service Provider; Customer; Value; Value Network
    • Effective; Efficient; VOCR; Service Management
    • Exercise 1: CruiseAlong Cars: The Enterprise
    • Exercise 2: CruiseAlong Cars Services
    • Exercise 3: CruiseAlong Cars Current Issues

  • Module 03: Solutions to Exercises 1-3

    • One Possible Solution to: Relationship Diagram & Stakeholder Analysis
    • Service Map
    • Current Issues
    • Be Sure to Download the Practitioner Exercise Solutions

  • Module 04: Guiding Principles

    • Read Chapter 2 of ITIL® Practitioner Guidance
    • The Nine Guiding Principles
    • Focus on Value; Design for Experience; Start Where You Are; Work Holistically; Progress Iteratively; Observe Direction; Be Transparent; Collaborate; Keep It Simple
    • Exercise 4: CruiseAlong Cars: Addressing the Issues

  • Module 05: Solutions to Exercise 4

    • One Possible Solution to: Addressing the Issues and the Application of the Guiding Principles
    • Be Sure to Download the Practitioner Exercise Solutions

  • Module 06: The CSI Approach

    • Read Chapter 3 of ITIL® Practitioner Guidance
    • The CSI Approach and its Outputs
    • What is the vision?
    • Where are we now?
    • Where do we want to be?
    • How do we get there?
    • Did we get there?
    • How do we keep the momentum going?
    • The Resources
    • Exercise 5: CruiseAlong Cars: Initial Improvements

  • Module 07: Solutions to Exercise 5

    • One Possible Solution to: Initial Improvements Using the CSI Approach
    • Be Sure to Download the Practitioner Exercise Solutions

  • Module 08: Metrics & Measurements

    • Read Chapter 4 of ITIL® Practitioner Guidance
    • Key concepts
    • Purpose of Metrics
    • Creating Business-relevant metrics
    • Stakeholder needs
    • Exercise 6: CruiseAlong Cars: CSFs/KPIs

  • Module 09: Solutions to Exercise 6

    • One Possible Solution to:
    • CSF/KPI development
    • Be Sure to Download the Practitioner Exercise Solutions

  • Module 10: Communication

    • Communication Benefits
    • Best Practise Communication Principles
    • Communication Plan
    • Exercise 7: CruiseAlong Cars: Communication Needs

  • Module 11: Solutions to Exercise 7

    • One Possible Solution to:
    • Defining Critical Communication Points
    • Be Sure to Download the Practitioner Exercise Solutions

  • Module 12: Organisational Change Management

    • Managing Stakeholders
    • IT Stakeholders
    • Human Response to Change
    • Exercise 8: CruiseAlong Cars: Managing Resistance to Change

  • Module 13: Solutions to Exercise 8

    • One Possible Solution to:
    • Applying Techniques to Manage Resistance to Change
    • Be Sure to Download the Practitioner Exercise Solutions

ITIL Practitioner FAQs

  • What background do I need to take the instructor-led class?

    Basic IT literacy and around two years of IT experience.

  • What do I need to complete before the instructor-led class?

    • Before your event, you will be sent the ITIL Practitioner Guidance and a Pre-Course Study Guide which will detail the required work that needs to be done before class attendance, including 15 hours of personal study.
    • It is strongly recommended that you complete all the pre-course reading to improve your chance of successfully passing the exam.
    • Failure to complete the pre-reading may not only harm your success of passing the exam, but you may also find difficulty in completing the assignments, taking part in class discussions, and following the course material.

  • How do I use my exam voucher to take the ITIL Practitioner exam?

    The ITIL Practitioner exam can be taken on the last day of the course (in-class), or any time after the instructor-led or on-demand course is completed via an online proctored exam with PeopleCert.

Klassrum, On-demand och självstudier

Note: This course runs for 2 dagar

  • 20 - 21 feb 9:00 - 4:30 CET Stockholm Stockholm

  • 18 - 19 maj 9:00 - 4:30 CEST Stockholm / Online (AnyWare) Stockholm / Online (AnyWare)

  • 7 - 8 sep 9:00 - 4:30 CEST Stockholm Stockholm

  • 21 - 22 nov 9:00 - 5:00 EST New York / Online (AnyWare) New York / Online (AnyWare)

  • 30 - 31 jan 9:00 - 5:00 EST Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare)

  • 26 - 27 mar 9:00 - 5:00 EDT Toronto / Online (AnyWare) Toronto / Online (AnyWare)

  • 30 apr - 1 maj 9:00 - 5:00 EDT New York / Online (AnyWare) New York / Online (AnyWare)

  • 27 - 28 jul 9:00 - 5:00 EDT Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare)

  • 24 - 25 sep 9:00 - 5:00 EDT Toronto / Online (AnyWare) Toronto / Online (AnyWare)

Kurs med startgaranti

När du ser symbolen för “Guaranteed to Run” vid ett kurstillfälle vet du att kursen blir av. Garanterat.

ITIL Unlimited Access Training Information

You get annual access to an on-demand ITIL Practitioner course, unlimited retakes of our 2 day instructor-led class, official courseware, and support directly from the course instructor.

  • Prerequisites

    • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)

  • Certification Information

    • Achieving the ITIL Practitioner certificate provides three credits towards your ITIL Expert certification.

  • All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee

    Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps. ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.

On-Demand Training Outline

  • Module 00: Course Introduction: ITIL® 2011: Practitioner

    • The Nature of the Class
    • Lecture to Exercise Ratio
    • Available Resources

  • Module 01: Exam Tips

    • Understanding the Exam Process
    • Exam Questions and Grading
    • Taking the Exam
    • Using the Practise Exams

  • Module 02: Introduction

    • Read Chapter 1 of ITIL® Practitioner Guidance
    • Key Terms: Adopt & Adapt; Service; Service Provider; Customer; Value; Value Network
    • Effective; Efficient; VOCR; Service Management
    • Exercise 1: CruiseAlong Cars: The Enterprise
    • Exercise 2: CruiseAlong Cars Services
    • Exercise 3: CruiseAlong Cars Current Issues

  • Module 03: Solutions to Exercises 1-3

    • One Possible Solution to: Relationship Diagram & Stakeholder Analysis
    • Service Map
    • Current Issues
    • Be Sure to Download the Practitioner Exercise Solutions

  • Module 04: Guiding Principles

    • Read Chapter 2 of ITIL® Practitioner Guidance
    • The Nine Guiding Principles
    • Focus on Value; Design for Experience; Start Where You Are; Work Holistically; Progress Iteratively; Observe Direction; Be Transparent; Collaborate; Keep It Simple
    • Exercise 4: CruiseAlong Cars: Addressing the Issues

  • Module 05: Solutions to Exercise 4

    • One Possible Solution to: Addressing the Issues and the Application of the Guiding Principles
    • Be Sure to Download the Practitioner Exercise Solutions

  • Module 06: The CSI Approach

    • Read Chapter 3 of ITIL® Practitioner Guidance
    • The CSI Approach and its Outputs
    • What is the vision?
    • Where are we now?
    • Where do we want to be?
    • How do we get there?
    • Did we get there?
    • How do we keep the momentum going?
    • The Resources
    • Exercise 5: CruiseAlong Cars: Initial Improvements

  • Module 07: Solutions to Exercise 5

    • One Possible Solution to: Initial Improvements Using the CSI Approach
    • Be Sure to Download the Practitioner Exercise Solutions

  • Module 08: Metrics & Measurements

    • Read Chapter 4 of ITIL® Practitioner Guidance
    • Key concepts
    • Purpose of Metrics
    • Creating Business-relevant metrics
    • Stakeholder needs
    • Exercise 6: CruiseAlong Cars: CSFs/KPIs

  • Module 09: Solutions to Exercise 6

    • One Possible Solution to:
    • CSF/KPI development
    • Be Sure to Download the Practitioner Exercise Solutions

  • Module 10: Communication

    • Communication Benefits
    • Best Practise Communication Principles
    • Communication Plan
    • Exercise 7: CruiseAlong Cars: Communication Needs

  • Module 11: Solutions to Exercise 7

    • One Possible Solution to:
    • Defining Critical Communication Points
    • Be Sure to Download the Practitioner Exercise Solutions

  • Module 12: Organisational Change Management

    • Managing Stakeholders
    • IT Stakeholders
    • Human Response to Change
    • Exercise 8: CruiseAlong Cars: Managing Resistance to Change

  • Module 13: Solutions to Exercise 8

    • One Possible Solution to:
    • Applying Techniques to Manage Resistance to Change
    • Be Sure to Download the Practitioner Exercise Solutions

ITIL Practitioner FAQs

  • How will I access my course materials if I choose this method?

    Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.

  • What background do I need to take the instructor-led class?

    Basic IT literacy and around two years of IT experience.

  • What do I need to complete before the instructor-led class?

    • Before your event, you will be sent the ITIL Practitioner Guidance and a Pre-Course Study Guide which will detail the required work that needs to be done before class attendance, including 15 hours of personal study.
    • It is strongly recommended that you complete all the pre-course reading to improve your chance of successfully passing the exam.
    • Failure to complete the pre-reading may not only harm your success of passing the exam, but you may also find difficulty in completing the assignments, taking part in class discussions, and following the course material.

  • How do I use my exam voucher to take the ITIL Practitioner exam?

    The ITIL Practitioner exam can be taken on the last day of the course (in-class), or any time after the course is completed via PeopleCert (online) or at an eligible testing centre.

  • How do I receive PMI PDU's for the on-demand course?

    This on-demand course qualifies to provide you with continuing education credits in the PMI Schema. To record your PDU's follow these steps:

    • Go to https://www.pmi.org/  
    • Log in using your registered user name
    • Go to myPMI, then select Report PDUs on CCRS
    • Select Course or Training category
    • Fill in all required information

Teamträning

PMI, the Registered Educations Provider logo, PMP, CAPM, PMI-ACP, and PMBOK are marks of the Project Management Institute, Inc.

Both Learning Tree and this course have been accredited by PeopleCert. As an Accredited Training Organisation (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. PeopleCert is responsible for providing the examinations, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organisations and individuals manage their projects, programs, and services.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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