ITIL® v3 Practitioner Certification Training

Nivå: Intermediate
Snittbetyg: 4,7/5 4,72/5 Based on 134 Reviews

Få kunskap och färdigheter för att bygga en effektiv IT-organisation som stöder och kompletterar ITILs best praxis i denna ”ITIL Practitioner Certification” utbildning. Denna mycket interaktiva certifieringsförberedande workshop identifierar en strukturerad och logisk metod för att bygga en effektiv organisation som stöder och kompletterar ITILs best praxis.

Visa utbildningsvägar inom ITIL för att planera din fortsatta utveckling

Nyckelfunktioner:

  • Self-paced, on-demand learning option
  • Exclusive LinkedIn community support included (premium training only)
  • ITIL exam voucher included

Du kommer lära dig att:

  • Förbered dig för och genomför ITIL-Practitioner certifiering
  • Använd de nio riktlinjerna och CSI-strategin för att hantera ITIL-förbättringar
  • Genomför förbättringar med mätvärden, mätningar och kommunikation
  • Nyttja förändringsledning i organisationen

Välj den utbildningsform som passar dig bäst

BLANDAT LÄRANDE

On-demand och online lärarträffar

Unlimited annual access to:

  • On-demand ITIL Practitioner modules, courseware, and instructor support
  • Earn PMI PDUs for self-directed learning
  • Exam voucher included

UTBILDNING PÅ DIN ARBETSPLATS

Teamträning

  • Använd denna eller någon annan utbildning i ditt företag
  • Fullskalig programutveckling
  • Levereras när, var och hur du vill
  • Blandade utbildningsmodeller
  • Skräddarsytt innehåll
  • Coaching av ett expertteam

Anpassa kurs och innehåll efter teamets behov

Kontakta oss

Utveckla dig och ditt team med anpassade eller öppna kurser alternativt e-learning

Learning Tree erbjuder kundanpassad utbildning hos er, öppna kurser i Stockholm, London eller Washington, möjlighet att delta via våra Anywhere centers (Malmö, Göteborg, Linköping, Stockholm eller Borlänge) eller olika former av e-learning med lärarstöd. Läs mer på www.learningtree.se/priser .

On-demand och online lärarträffar

ITIL Practitioner On-Demand Training Information

You get annual access to an on-demand ITIL Practitioner course, official courseware, and support directly from the course instructor.

  • Prerequisites

    • Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
  • Certification Information

    • Achieving the ITIL Practitioner certificate provides three credits towards your ITIL Expert certification.

On-Demand Training Outline

  • Module 00: Course Introduction: ITIL® 2011: Practitioner

    • The Nature of the Class
    • Lecture to Exercise Ratio
    • Available Resources
  • Module 01: Exam Tips

    • Understanding the Exam Process
    • Exam Questions and Grading
    • Taking the Exam
    • Using the Practise Exams
  • Module 02: Introduction

    • Read Chapter 1 of ITIL® Practitioner Guidance
    • Key Terms: Adopt & Adapt; Service; Service Provider; Customer; Value; Value Network
    • Effective; Efficient; VOCR; Service Management
    • Exercise 1: CruiseAlong Cars: The Enterprise
    • Exercise 2: CruiseAlong Cars Services
    • Exercise 3: CruiseAlong Cars Current Issues
  • Module 03: Solutions to Exercises 1-3

    • One Possible Solution to: Relationship Diagram & Stakeholder Analysis
    • Service Map
    • Current Issues
    • Be Sure to Download the Practitioner Exercise Solutions
  • Module 04: Guiding Principles

    • Read Chapter 2 of ITIL® Practitioner Guidance
    • The Nine Guiding Principles
    • Focus on Value; Design for Experience; Start Where You Are; Work Holistically; Progress Iteratively; Observe Direction; Be Transparent; Collaborate; Keep It Simple
    • Exercise 4: CruiseAlong Cars: Addressing the Issues
  • Module 05: Solutions to Exercise 4

    • One Possible Solution to: Addressing the Issues and the Application of the Guiding Principles
    • Be Sure to Download the Practitioner Exercise Solutions
  • Module 06: The CSI Approach

    • Read Chapter 3 of ITIL® Practitioner Guidance
    • The CSI Approach and its Outputs
    • What is the vision?
    • Where are we now?
    • Where do we want to be?
    • How do we get there?
    • Did we get there?
    • How do we keep the momentum going?
    • The Resources
    • Exercise 5: CruiseAlong Cars: Initial Improvements
  • Module 07: Solutions to Exercise 5

    • One Possible Solution to: Initial Improvements Using the CSI Approach
    • Be Sure to Download the Practitioner Exercise Solutions
  • Module 08: Metrics & Measurements

    • Read Chapter 4 of ITIL® Practitioner Guidance
    • Key concepts
    • Purpose of Metrics
    • Creating Business-relevant metrics
    • Stakeholder needs
    • Exercise 6: CruiseAlong Cars: CSFs/KPIs
  • Module 09: Solutions to Exercise 6

    • One Possible Solution to:
    • CSF/KPI development
    • Be Sure to Download the Practitioner Exercise Solutions
  • Module 10: Communication

    • Communication Benefits
    • Best Practise Communication Principles
    • Communication Plan
    • Exercise 7: CruiseAlong Cars: Communication Needs
  • Module 11: Solutions to Exercise 7

    • One Possible Solution to:
    • Defining Critical Communication Points
    • Be Sure to Download the Practitioner Exercise Solutions
  • Module 12: Organisational Change Management

    • Managing Stakeholders
    • IT Stakeholders
    • Human Response to Change
    • Exercise 8: CruiseAlong Cars: Managing Resistance to Change
  • Module 13: Solutions to Exercise 8

    • One Possible Solution to:
    • Applying Techniques to Manage Resistance to Change
    • Be Sure to Download the Practitioner Exercise Solutions

ITIL Practitioner FAQs

  • How will I access my course materials if I choose this method?

    Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.

  • How do I use my exam voucher to take the ITIL Practitioner exam?

    After you receive your ITIL Practitioner exam voucher from Learning Tree, the exam can be taken any time after the course is completed via PeopleCert (online) or at an eligible testing centre.

  • How do I receive PMI PDU's for the on-demand course?

    This on-demand course qualifies to provide you with continuing education credits in the PMI Schema. To record your PDU's follow these steps: 

    • Go to https://www.pmi.org/
    • Log in using your registered user name
    • Go to myPMI, then select Report PDUs on CCRS
    • Select Course or Training category
    • Fill in all required information

Teamträning


PMI, the Registered Educations Provider logo, PMP, CAPM, PMI-ACP, and PMBOK are marks of the Project Management Institute, Inc.

Both Learning Tree and this course have been accredited by PeopleCert. As an Accredited Training Organisation (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. PeopleCert is responsible for providing the examinations, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organisations and individuals manage their projects, programs, and services.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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