ITIL® 4 Managing Professional (MP) Transition Module

Nivå: Intermediate

The Managing Professional (MP) Transition module is designed to allow ITIL v3 candidates with 17 credits to easily transition across to ITIL 4. On successfully passing the exam you will gain the designation of ITIL 4 Managing Professional via this course and related exam.

In addition to fully preparing you for this exam, this ITIL 4 transition module will teach you how to create, deliver, and support services and drive stakeholder value.

Nyckelfunktioner:

  • Choose from blended on-demand and instructor-led learning options
  • Exclusive LinkedIn group membership for peer and SME community support
  • Exam prep questions and study resources included
  • ITIL 4 Managing Professional Transition exam included (exam voucher provided)

Du kommer lära dig att:

  • Understand the key concepts of service management 
  • Understand how the ITIL guiding principles can help an organisation adopt and adapt service management  
  • Understand the four dimensions of service management 
  • Understand the purpose and components of the ITIL service value system 
  • Understand the activities of the service value chain, and how they interconnect 
  • Describe the interconnected nature of the service value chain and how this supports value streams
     

Välj den utbildningsform som passar dig bäst

BLANDAT LÄRANDE

On-demand och online lärarträffar

Unlimited annual access to:

  • On-demand ITIL MPT modules, courseware, and instructor support
  • Earn PMI PDUs for self-directed learning
  • ITIL 4 Managing Professional Transition exam included

UTBILDNING PÅ DIN ARBETSPLATS

Teamträning

  • Använd denna eller någon annan utbildning i ditt företag
  • Fullskalig programutveckling
  • Levereras när, var och hur du vill
  • Blandade utbildningsmodellerSkräddarsytt innehåll
  • Coaching av ett expertteam

Anpassa kurs och innehåll efter teamets behov

Kontakta oss

INSTRUCTOR-LED EXPRESS

In Class & Live, Online Training

  • 5-day instructor-led training course
  • ITIL 4 Managing Professional Transition exam included
  • Prep questions and review resources included
  • One-on-one after course instructor coaching
  • 29 PMI PDUs

PREMIUM UTBILDNING

Klassrum, On-demand och självstudier

Unlimited annual access to:

  • On-demand ITIL MPT modules, courseware, and instructor support
  • 5 day instructor-led course
  • Earn 29 PMI PDUs
  • Earn PMI PDUs for self-directed learning
  • One-on-one after course instructor coaching
  • ITIL 4 Managing Professional Transition exam included

Utveckla dig och ditt team med anpassade eller öppna kurser alternativt e-learning

Learning Tree erbjuder kundanpassad utbildning hos er, öppna kurser i Stockholm, London eller Washington, möjlighet att delta via våra Anywhere centers (Malmö, Göteborg, Linköping, Stockholm eller Borlänge) eller olika former av e-learning med lärarstöd. Läs mer på www.learningtree.se/priser .

On-demand och online lärarträffar

ITIL 4 Managing Professional Transition Blended Training Information

  • ITIL MPT Blended Training Description

    You get annual access to an on-demand ITIL MPT course, official courseware, and support directly from the course instructor.

  • Prerequisites

    To take the transition module, all candidates must be at ITIL 3 Expert level or have a minimum of 17 v3 credits. It is therefore aimed at candidates who have a strong knowledge of ITIL v3.

On-Demand Training Content

  • Module 00: Course Introduction

    • Agenda & Introductions
    • Overview of the Transition Certification
    • Transition Exam Details
    • Materials to Support the Class
  • Module 01: Foundation

    • Introduction
    • Key Definitions
    • Service Offering
    • Service Relationship Management
    • Service Provision
    • Service Consumption
  • Module 02: Foundation

    • Introduction
    • Dimensions of Service Management
    • Organisations & People
    • Information & Technology
    • Partners & Suppliers
    • Value Streams & Processes
  • Module 03: Foundation

    • Introduction
    • Service Value System (SVS)
    • Service value chain (SVC)
  • Module 04: Foundation

    • Introduction
    • Guiding Principles
    • Focus on Value, Start Where You Are, Progress Iteratively with Feedback, Collaborate and Promote Visibility, Think and Work Holistically, Keep It Simple and Practical, Optimise and Automate
  • Module 05: Foundation

    • Foundation Summary
    • Foundation Sample Questions
    • Foundation Exercise: ITIL4 MPT – Foundation Review v1
  • Module 06: Direct, Plan & Improve

    • Scope and Strategic Planning
    • Cascading Objectives
    • Policies, Controls and Guidelines
    • Compliance and Decision-Making Authorities
  • Module 07: DPI

    • Risk Management and Governance
    • Governance and DPI
  • Module 08: DPI

    • Organisational Change Management (OCM)
    • Impact of OCM and DPI
    • Managing Stakeholders
  • Module 09: DPI

    • All About Communication
    • Feedback Channels
  • Module 10: DPI

    • DPI Summary
    • DPI Sample Exam Questions
    • DPI Exercise
  • Module 11: CDS

    • Organisational Structures
    • Collaboration vs. Cooperation
    • All about Teams (Competencies, Culture)
  • Module 12: CDS

    • Employee Satisfaction
    • Customer-Orientation
    • Communication
    • Workforce Planning
  • Module 13: CDS

    • Measuring and Reporting
    • Continual Improvement
  • Module 14: CDS

    • Service Value Streams
    • Designing Service Value Streams
    • Value Stream Mapping
    • Metrics for Value Streams
  • Module 15: CDS

    • Value Streams for a New Service
    • Value Stream for User Support
  • Module 16: CDS

    • Managing Queues and Backlogs
    • Prioritising Work
    • Shift-Left
    • Sourcing
  • Module 17: CDS

    • CDS Summary
    • CDS Sample Exam Questions
    • CDS Exercise
  • Module 18: DSV

    • Customer Journey
    • Benefits
  • Module 19: DSV

    • Mutual Readiness
    • Managing Suppliers & Partners
    • Service Relationship Types
    • Building Service Relationships (Three C’s of Trustworthiness)
    • Service Provider Capabilities and Customer Needs
  • Module 20: DSV

    • Design Digital Service Experiences – Lean
    • Design Digital Service Experiences - Agile
    • Service Design Thinking and Service Blueprinting
  • Module 21: DSV

    • Design for Onboarding
    • Selling and Procuring
  • Module 22: DSV

    • Onboarding and Offboarding Activities
    • Relating with Users and Fostering Relationships
    • User Engagement and Delivery Channels
  • Module 23: DSV

    • Enabling Users for Service
    • Elevating Mutual Capabilities
    • Offboarding
  • Module 24: DSV

    • Ongoing Service Interactions
    • Service Requests
    • Moments of Truth & Intelligent Disobedience
    • User Communities and User Feedback
  • Module 25: DSV

    • Service Value and Value Realization
    • Tracking Performance, Outputs, and Outcomes
  • Module 26: DSV

    • Evaluate and Improve the Customer Journey
    • Continual Improvement
    • Charging and Billing
  • Module 27: DSV

    • DSV Summary
    • DSV Sample Exam Questions
    • DSV Exercise
  • Module 28: HVIT

    • HVIT Terms
    • Digital Transformation
  • Module 29: HVIT

    • Valuable Investments
    • Fast Development, Resilient Operations
    • Value Co-Creation; Assured Conformance
  • Module 30: HVIT

    • Four Dimensions
    • PESTLE
    • Service Value System
  • Module 31: HVIT

    • Service Value Chain
    • SVC and the Consumer
    • SVC and Value Streams
    • Digital Product Lifecycle
  • Module 32: HVIT

    • Five Behaviours for HVIT
    • Principles, Models and Concepts
    • Purpose, People, Process
    • Purpose: Ethics; Design Thinking
  • Module 33: HVIT

    • People: Safety Culture
    • Progress: Complex Environments
  • Module 34: HVIT

    • Progress: Lean; Toyota Kata
    • HVIT Approaches
    • Lean, Agile, Resilient, Continuous
    • Service Dominant Logic
  • Modules 35: HVIT

    • HVIT Summary
    • HVIT Samples Exam Questions
    • HVIT Exercise
  • Module 36: Summary

    • Summary Recap of Foundation, DPI, CDS, DSV, HVIT
    • Full Sample Exam

ITIL 4 Managing Professional Transition FAQs

  • What background do I need for this ITIL 4 Transition module?

    This course is intended for candidates who have a strong knowledge of ITIL v3 with either ITIL 3 Expert level certification or a minimum of 17 ITIL v3 credits. 
  • Does this course include the official ITIL 4 books?

    No, reading the books is not essential to take the course or prepare for the exam. The exam syllabus does however recommend reading the ITIL 4 core books which you can purchase from the TSO publishers online bookstore or from other vendors.

  • How long is the on-demand course?

    The course contains about 15 hours of instruction time. This does not include study time and your interation with the additional resources and exam prep materials. 
  • Do I have to take ITIL 4 Foundation separately?

    No, you can take this transition module and upon passing the exam, you will earn the ITIL 4 Managing Professional designation.
  • How will I access my course materials if I choose this method?

    Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.
  • How do I use my exam voucher to take the ITIL MPT exam?

    After you receive your ITIL MPT exam voucher from Learning Tree, the exam can be taken any time after the course is completed via ProctorU (online) or at an eligible testing centre.
  • How do I receive PMI PDU's for the on-demand course?

    This on-demand course qualifies for continuing education credits in the PMI Schema. To record your PDU's follow these steps:
    • Go to https://www.pmi.org/ 
    • Log in using your registered user name
    • Go to myPMI, then select Report PDUs on CCRS
    • Select Course or Training category
    • Fill in all required information

Teamträning

In Class & Live, Online Training

Note: This course runs for 5 dagar *

*Events with the Partial Day Event clock icon run longer than normal but provide the convenience of half-day sessions.

  • 19 - 23 okt 9:00 - 4:30 CEST Stockholm / Online (AnyWare) Stockholm / Online (AnyWare) Boka Din Kursplats

  • 18 - 22 jan 9:00 - 4:30 GMT London / Online (AnyWare) London / Online (AnyWare) Boka Din Kursplats

  • 12 - 16 apr 9:00 - 4:30 BST Online (AnyWare) Online (AnyWare) Boka Din Kursplats

  • 28 jun - 2 jul 9:00 - 4:30 BST Online (AnyWare) Online (AnyWare) Boka Din Kursplats

  • 31 aug - 4 sep 9:00 - 4:30 EDT Online (AnyWare) Online (AnyWare) Boka Din Kursplats

  • 28 sep - 2 okt 9:00 - 4:30 EDT Online (AnyWare) Online (AnyWare) Boka Din Kursplats

  • 11 - 15 jan 9:00 - 4:30 EST Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare) Boka Din Kursplats

  • 1 - 5 mar 9:00 - 4:30 EST New York / Online (AnyWare) New York / Online (AnyWare) Boka Din Kursplats

  • 12 - 16 apr 9:00 - 4:30 EDT Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Boka Din Kursplats

  • 3 - 7 maj 9:00 - 4:30 EDT Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Boka Din Kursplats

Kurs med startgaranti

När du ser symbolen för “Guaranteed to Run” vid ett kurstillfälle vet du att kursen blir av. Garanterat.

Partial Day Event

Learning Tree offers a flexible schedule program. If you cannot attend full day sessions, this option consists of four-hour sessions per day instead of the full-day session.

ITIL 4 Managing Professional Transition Course Information

  • Prerequisites

    To take the transition module, all candidates must be at ITIL 3 Expert level or have a minimum of 17 v3 credits. It is therefore aimed at candidates who have a strong knowledge of ITIL v3.

ITIL 4 Managing Professional Transition Course Outline

  • Create, Deliver, and Support

    • Understand how to plan and build a service value stream to create, deliver, and support services
    • Know how relevant ITIL practises contribute to the creation, delivery and support across the SVS and value streams
    • Know how to create, deliver and support services
    • Know how to coordinate, prioritise and structure work and activities to create deliver and support services, including managing queues and backlogs, and prioritising work
  • Drive Stakeholder Value

    • Understand how customer journeys are designed
    • Understand the concept of the customer journey (2) BL2 1
    • Know how to foster stakeholder relationship
    • Know how to shape demand and define service offerings
    • Know how to onboard and offboard customers and users
    • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
    • Know how to realise and validate service value
  • High Velocity IT

    • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
    • Understand the digital product lifecycle in terms of the ITIL 'operating model'
    • Know how to create, deliver, and support services

ITIL 4 Managing Professional Transition FAQs

  • Can I take the ITIL 4 Managing Professional Transition exam if I only have 15 ITIL v3 credits?

    Unfortunately, you must have 17 ITIL v3 credits to take the ITIL 4 Transition Exam.

  • Do I have to take ITIL 4 Foundation separately?

    No, you can take this transition module and upon passing the exam, you will earn the ITIL 4 Managing Professional designation.

  • What background do I need for this ITIL 4 Transition module?

    This course is intended for candidates who have a strong knowledge of ITIL v3 with either ITIL 3 Expert level certification or a minimum of 17 ITIL v3 credits. 

  • What is ITIL 4?

    ITIL 4 provides you with comprehensive guidance for the management of information technology in the modern service economy. The ITIL 4 framework is built on established ITSM practises and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

Klassrum, On-demand och självstudier

Note: This course runs for 5 dagar *

*Events with the Partial Day Event clock icon run longer than normal but provide the convenience of half-day sessions.

  • 19 - 23 okt 9:00 - 4:30 CEST Stockholm / Online (AnyWare) Stockholm / Online (AnyWare)

  • 18 - 22 jan 9:00 - 4:30 GMT London / Online (AnyWare) London / Online (AnyWare)

  • 12 - 16 apr 9:00 - 4:30 BST Online (AnyWare) Online (AnyWare)

  • 28 jun - 2 jul 9:00 - 4:30 BST Online (AnyWare) Online (AnyWare)

  • 31 aug - 4 sep 9:00 - 4:30 EDT Online (AnyWare) Online (AnyWare)

  • 28 sep - 2 okt 9:00 - 4:30 EDT Online (AnyWare) Online (AnyWare)

  • 11 - 15 jan 9:00 - 4:30 EST Alexandria, VA / Online (AnyWare) Alexandria, VA / Online (AnyWare)

  • 1 - 5 mar 9:00 - 4:30 EST New York / Online (AnyWare) New York / Online (AnyWare)

  • 12 - 16 apr 9:00 - 4:30 EDT Ottawa / Online (AnyWare) Ottawa / Online (AnyWare)

  • 3 - 7 maj 9:00 - 4:30 EDT Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare)

Kurs med startgaranti

När du ser symbolen för “Guaranteed to Run” vid ett kurstillfälle vet du att kursen blir av. Garanterat.

Partial Day Event

Learning Tree offers a flexible schedule program. If you cannot attend full day sessions, this option consists of four-hour sessions per day instead of the full-day session.

ITIL 4 Managing Professional Transition Unlimited Training Information

  • ITIL MPT Blended Training Description

    You get annual access to an official on-demand ITIL MPT course, unlimited retakes of our 5-day instructor-led class, official courseware, and practise exams with support directly from the course instructor.

  • Prerequisites

    To take the transition module, all candidates must be at ITIL 3 Expert level or have a minimum of 17 v3 credits. It is therefore aimed at candidates who have a strong knowledge of ITIL v3.

  • How to Schedule Your Instructor-Led Training

    Once payment is received, you will receive details for your Unlimited Access Training Bundle via email. At that time, you may call or email our customer service team for assistance in enrolling in the event date of your choice.

On-Demand Training Content

  • Module 00: Course Introduction

    • Agenda & Introductions
    • Overview of the Transition Certification
    • Transition Exam Details
    • Materials to Support the Class
  • Module 01: Foundation

    • Introduction
    • Key Definitions
    • Service Offering
    • Service Relationship Management
    • Service Provision
    • Service Consumption
  • Module 02: Foundation

    • Introduction
    • Dimensions of Service Management
    • Organisations & People
    • Information & Technology
    • Partners & Suppliers
    • Value Streams & Processes
  • Module 03: Foundation

    • Introduction
    • Service Value System (SVS)
    • Service value chain (SVC)
  • Module 04: Foundation

    • Introduction
    • Guiding Principles
    • Focus on Value, Start Where You Are, Progress Iteratively with Feedback, Collaborate and Promote Visibility, Think and Work Holistically, Keep It Simple and Practical, Optimise and Automate
  • Module 05: Foundation

    • Foundation Summary
    • Foundation Sample Questions
    • Foundation Exercise: ITIL4 MPT – Foundation Review v1
  • Module 06: Direct, Plan & Improve

    • Scope and Strategic Planning
    • Cascading Objectives
    • Policies, Controls and Guidelines
    • Compliance and Decision-Making Authorities
  • Module 07: DPI

    • Risk Management and Governance
    • Governance and DPI
  • Module 08: DPI

    • Organisational Change Management (OCM)
    • Impact of OCM and DPI
    • Managing Stakeholders
  • Module 09: DPI

    • All About Communication
    • Feedback Channels
  • Module 10: DPI

    • DPI Summary
    • DPI Sample Exam Questions
    • DPI Exercise
  • Module 11: CDS

    • Organisational Structures
    • Collaboration vs. Cooperation
    • All about Teams (Competencies, Culture)
  • Module 12: CDS

    • Employee Satisfaction
    • Customer-Orientation
    • Communication
    • Workforce Planning
  • Module 13: CDS

    • Measuring and Reporting
    • Continual Improvement
  • Module 14: CDS

    • Service Value Streams
    • Designing Service Value Streams
    • Value Stream Mapping
    • Metrics for Value Streams
  • Module 15: CDS

    • Value Streams for a New Service
    • Value Stream for User Support
  • Module 16: CDS

    • Managing Queues and Backlogs
    • Prioritising Work
    • Shift-Left
    • Sourcing
  • Module 17: CDS

    • CDS Summary
    • CDS Sample Exam Questions
    • CDS Exercise
  • Module 18: DSV

    • Customer Journey
    • Benefits
  • Module 19: DSV

    • Mutual Readiness
    • Managing Suppliers & Partners
    • Service Relationship Types
    • Building Service Relationships (Three C’s of Trustworthiness)
    • Service Provider Capabilities and Customer Needs
  • Module 20: DSV

    • Design Digital Service Experiences – Lean
    • Design Digital Service Experiences - Agile
    • Service Design Thinking and Service Blueprinting
  • Module 21: DSV

    • Design for Onboarding
    • Selling and Procuring
  • Module 22: DSV

    • Onboarding and Offboarding Activities
    • Relating with Users and Fostering Relationships
    • User Engagement and Delivery Channels
  • Module 23: DSV

    • Enabling Users for Service
    • Elevating Mutual Capabilities
    • Offboarding
  • Module 24: DSV

    • Ongoing Service Interactions
    • Service Requests
    • Moments of Truth & Intelligent Disobedience
    • User Communities and User Feedback
  • Module 25: DSV

    • Service Value and Value Realization
    • Tracking Performance, Outputs, and Outcomes
  • Module 26: DSV

    • Evaluate and Improve the Customer Journey
    • Continual Improvement
    • Charging and Billing
  • Module 27: DSV

    • DSV Summary
    • DSV Sample Exam Questions
    • DSV Exercise
  • Module 28: HVIT

    • HVIT Terms
    • Digital Transformation
  • Module 29: HVIT

    • Valuable Investments
    • Fast Development, Resilient Operations
    • Value Co-Creation; Assured Conformance
  • Module 30: HVIT

    • Four Dimensions
    • PESTLE
    • Service Value System
  • Module 31: HVIT

    • Service Value Chain
    • SVC and the Consumer
    • SVC and Value Streams
    • Digital Product Lifecycle
  • Module 32: HVIT

    • Five Behaviours for HVIT
    • Principles, Models and Concepts
    • Purpose, People, Process
    • Purpose: Ethics; Design Thinking
  • Module 33: HVIT

    • People: Safety Culture
    • Progress: Complex Environments
  • Module 34: HVIT

    • Progress: Lean; Toyota Kata
    • HVIT Approaches
    • Lean, Agile, Resilient, Continuous
    • Service Dominant Logic
  • Modules 35: HVIT

    • HVIT Summary
    • HVIT Samples Exam Questions
    • HVIT Exercise
  • Module 36: Summary

    • Summary Recap of Foundation, DPI, CDS, DSV, HVIT
    • Full Sample Exam

ITIL 4 Managing Professional Transition FAQs

  • What background do I need for this ITIL 4 Transition module?

    This course is intended for candidates who have a strong knowledge of ITIL v3 with either ITIL 3 Expert level certification or a minimum of 17 ITIL v3 credits. 
  • Does this course include the official ITIL 4 books?

    No, reading the books is not essential to take the course or prepare for the exam. The exam syllabus does however recommend reading the ITIL 4 core books which you can purchase from the TSO publishers online bookstore or from other vendors.

  • How long is the on-demand course?

    The course contains about 15 hours of instruction time. This does not include study time and your interation with the additional resources and exam prep materials. 
  • Do I have to take ITIL 4 Foundation separately?

    No, you can take this transition module and upon passing the exam, you will earn the ITIL 4 Managing Professional designation.
  • How will I access my course materials if I choose this method?

    Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.
  • How do I use my exam voucher to take the ITIL MPT exam?

    After you receive your ITIL MPT exam voucher from Learning Tree, the exam can be taken any time after the course is completed via ProctorU (online) or at an eligible testing centre.
  • How do I receive PMI PDU's for the on-demand course?

    This on-demand course qualifies for continuing education credits in the PMI Schema. To record your PDU's follow these steps:
    • Go to https://www.pmi.org/ 
    • Log in using your registered user name
    • Go to myPMI, then select Report PDUs on CCRS
    • Select Course or Training category
    • Fill in all required information
  • How do I schedule my instructor-led training?

    Once payment is received, you will receive details for your Unlimited Access Training Bundle via email. At that time, you may call or email our customer service team for assistance in enrolling in the event date of your choice.

Questions about which ITIL training is right for you?

call 08-506 668 00




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