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ITIL® 4 Managing Professional (MP) Transition Module
Nivå: Intermediate
The Managing Professional (MP) Transition module is designed to allow ITIL v3 candidates with 17 credits to easily transition across to ITIL 4. On successfully passing the exam you will gain the designation of ITIL 4 Managing Professional via this course and related exam.
In addition to fully preparing you for this exam, this ITIL 4 transition module will teach you how to create, deliver, and support services and drive stakeholder value.
Nyckelfunktioner:
- Choose from blended on-demand and instructor-led learning options
- Exclusive LinkedIn group membership for peer and SME community support
- Exam prep questions and study resources included
- ITIL 4 Managing Professional Transition exam included (exam voucher provided)
Du kommer lära dig att:
- Understand the key concepts of service management
- Understand how the ITIL guiding principles can help an organisation adopt and adapt service management
- Understand the four dimensions of service management
- Understand the purpose and components of the ITIL service value system
- Understand the activities of the service value chain, and how they interconnect
- Describe the interconnected nature of the service value chain and how this supports value streams
Välj den utbildningsform som passar dig bäst
BLANDAT LÄRANDE
On-demand och online lärarträffar
Unlimited annual access to:
- On-demand ITIL MPT modules, courseware, and instructor support
- Earn PMI PDUs for self-directed learning
- ITIL 4 Managing Professional Transition exam included
UTBILDNING PÅ DIN ARBETSPLATS
Teamträning
- Använd denna eller någon annan utbildning i ditt företag
- Fullskalig programutveckling
- Levereras när, var och hur du vill
- Blandade utbildningsmodellerSkräddarsytt innehåll
- Coaching av ett expertteam
Anpassa kurs och innehåll efter teamets behov
Kontakta ossINSTRUCTOR-LED EXPRESS
In Class & Live, Online Training
- 5-day instructor-led training course
- ITIL 4 Managing Professional Transition exam included
- Prep questions and review resources included
- One-on-one after course instructor coaching
- 29 PMI PDUs
PREMIUM UTBILDNING
Klassrum, On-demand och självstudier
Unlimited annual access to:
- On-demand ITIL MPT modules, courseware, and instructor support
- 5 day instructor-led course
- Earn 29 PMI PDUs
- Earn PMI PDUs for self-directed learning
- One-on-one after course instructor coaching
- ITIL 4 Managing Professional Transition exam included
Utveckla dig och ditt team med anpassade eller öppna kurser alternativt e-learning
Learning Tree erbjuder kundanpassad utbildning hos er, öppna kurser i Stockholm, London eller Washington, möjlighet att delta via våra Anywhere centers (Malmö, Göteborg, Linköping, Stockholm eller Borlänge) eller olika former av e-learning med lärarstöd. Läs mer på www.learningtree.se/priser .
On-demand och online lärarträffar
ITIL 4 Managing Professional Transition Blended Training Information
-
ITIL MPT Blended Training Description
You get annual access to an on-demand ITIL MPT course, official courseware, and support directly from the course instructor.
-
Prerequisites
To take the transition module, all candidates must be at ITIL 3 Expert level or have a minimum of 17 v3 credits. It is therefore aimed at candidates who have a strong knowledge of ITIL v3.
On-Demand Training Content
Module 00: Course Introduction
- Agenda & Introductions
- Overview of the Transition Certification
- Transition Exam Details
- Materials to Support the Class
Module 01: Foundation
- Introduction
- Key Definitions
- Service Offering
- Service Relationship Management
- Service Provision
- Service Consumption
Module 02: Foundation
- Introduction
- Dimensions of Service Management
- Organisations & People
- Information & Technology
- Partners & Suppliers
- Value Streams & Processes
Module 03: Foundation
- Introduction
- Service Value System (SVS)
- Service value chain (SVC)
Module 04: Foundation
- Introduction
- Guiding Principles
- Focus on Value, Start Where You Are, Progress Iteratively with Feedback, Collaborate and Promote Visibility, Think and Work Holistically, Keep It Simple and Practical, Optimise and Automate
Module 05: Foundation
- Foundation Summary
- Foundation Sample Questions
- Foundation Exercise: ITIL4 MPT – Foundation Review v1
Module 06: Direct, Plan & Improve
- Scope and Strategic Planning
- Cascading Objectives
- Policies, Controls and Guidelines
- Compliance and Decision-Making Authorities
Module 07: DPI
- Risk Management and Governance
- Governance and DPI
Module 08: DPI
- Organisational Change Management (OCM)
- Impact of OCM and DPI
- Managing Stakeholders
Module 09: DPI
- All About Communication
- Feedback Channels
Module 10: DPI
- DPI Summary
- DPI Sample Exam Questions
- DPI Exercise
Module 11: CDS
- Organisational Structures
- Collaboration vs. Cooperation
- All about Teams (Competencies, Culture)
Module 12: CDS
- Employee Satisfaction
- Customer-Orientation
- Communication
- Workforce Planning
Module 13: CDS
- Measuring and Reporting
- Continual Improvement
Module 14: CDS
- Service Value Streams
- Designing Service Value Streams
- Value Stream Mapping
- Metrics for Value Streams
Module 15: CDS
- Value Streams for a New Service
- Value Stream for User Support
Module 16: CDS
- Managing Queues and Backlogs
- Prioritising Work
- Shift-Left
- Sourcing
Module 17: CDS
- CDS Summary
- CDS Sample Exam Questions
- CDS Exercise
Module 18: DSV
- Customer Journey
- Benefits
Module 19: DSV
- Mutual Readiness
- Managing Suppliers & Partners
- Service Relationship Types
- Building Service Relationships (Three C’s of Trustworthiness)
- Service Provider Capabilities and Customer Needs
Module 20: DSV
- Design Digital Service Experiences – Lean
- Design Digital Service Experiences - Agile
- Service Design Thinking and Service Blueprinting
Module 21: DSV
- Design for Onboarding
- Selling and Procuring
Module 22: DSV
- Onboarding and Offboarding Activities
- Relating with Users and Fostering Relationships
- User Engagement and Delivery Channels
Module 23: DSV
- Enabling Users for Service
- Elevating Mutual Capabilities
- Offboarding
Module 24: DSV
- Ongoing Service Interactions
- Service Requests
- Moments of Truth & Intelligent Disobedience
- User Communities and User Feedback
Module 25: DSV
- Service Value and Value Realization
- Tracking Performance, Outputs, and Outcomes
Module 26: DSV
- Evaluate and Improve the Customer Journey
- Continual Improvement
- Charging and Billing
Module 27: DSV
- DSV Summary
- DSV Sample Exam Questions
- DSV Exercise
Module 28: HVIT
- HVIT Terms
- Digital Transformation
Module 29: HVIT
- Valuable Investments
- Fast Development, Resilient Operations
- Value Co-Creation; Assured Conformance
Module 30: HVIT
- Four Dimensions
- PESTLE
- Service Value System
Module 31: HVIT
- Service Value Chain
- SVC and the Consumer
- SVC and Value Streams
- Digital Product Lifecycle
Module 32: HVIT
- Five Behaviours for HVIT
- Principles, Models and Concepts
- Purpose, People, Process
- Purpose: Ethics; Design Thinking
Module 33: HVIT
- People: Safety Culture
- Progress: Complex Environments
Module 34: HVIT
- Progress: Lean; Toyota Kata
- HVIT Approaches
- Lean, Agile, Resilient, Continuous
- Service Dominant Logic
Modules 35: HVIT
- HVIT Summary
- HVIT Samples Exam Questions
- HVIT Exercise
Module 36: Summary
- Summary Recap of Foundation, DPI, CDS, DSV, HVIT
- Full Sample Exam
ITIL 4 Managing Professional Transition FAQs
What background do I need for this ITIL 4 Transition module?
This course is intended for candidates who have a strong knowledge of ITIL v3 with either ITIL 3 Expert level certification or a minimum of 17 ITIL v3 credits.Does this course include the official ITIL 4 books?
No, reading the books is not essential to take the course or prepare for the exam. The exam syllabus does however recommend reading the ITIL 4 core books which you can purchase from the TSO publishers online bookstore or from other vendors.
How long is the on-demand course?
The course contains about 15 hours of instruction time. This does not include study time and your interation with the additional resources and exam prep materials.Do I have to take ITIL 4 Foundation separately?
No, you can take this transition module and upon passing the exam, you will earn the ITIL 4 Managing Professional designation.How will I access my course materials if I choose this method?
Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.How do I use my exam voucher to take the ITIL MPT exam?
After you receive your ITIL MPT exam voucher from Learning Tree, the exam can be taken any time after the course is completed via ProctorU (online) or at an eligible testing centre.How do I receive PMI PDU's for the on-demand course?
This on-demand course qualifies for continuing education credits in the PMI Schema. To record your PDU's follow these steps:- Go to https://www.pmi.org/
- Log in using your registered user name
- Go to myPMI, then select Report PDUs on CCRS
- Select Course or Training category
- Fill in all required information
Teamträning
In Class & Live, Online Training
Note: This course runs for 5 dagar
-
19 - 23 apr 9:00 - 4:30 CEST Stockholm / Online (AnyWare)
Boka Din Kursplats -
28 jun - 2 jul 9:00 - 4:30 BST Online (AnyWare)
Boka Din Kursplats -
13 - 17 sep 9:00 - 4:30 BST Online (AnyWare)
Boka Din Kursplats -
22 - 26 nov 9:00 - 4:30 GMT Online (AnyWare)
Boka Din Kursplats -
1 - 5 mar 9:00 - 4:30 EST Online (AnyWare)
Boka Din Kursplats -
21 - 25 jun 9:00 - 4:30 EDT Herndon, VA / Online (AnyWare)
Boka Din Kursplats -
16 - 20 aug 9:00 - 4:30 EDT New York / Online (AnyWare)
Boka Din Kursplats -
27 sep - 1 okt 9:00 - 4:30 EDT Alexandria, VA / Online (AnyWare)
Boka Din Kursplats -
4 - 8 okt 9:00 - 4:30 EDT Ottawa / Online (AnyWare)
Boka Din Kursplats -
13 - 17 dec 9:00 - 4:30 EST Herndon, VA / Online (AnyWare)
Boka Din Kursplats
Kurs med startgaranti
När du ser symbolen för “Guaranteed to Run” vid ett kurstillfälle vet du att kursen blir av. Garanterat.ITIL 4 Managing Professional Transition Course Information
Prerequisites
To take the transition module, all candidates must be at ITIL 3 Expert level or have a minimum of 17 v3 credits. It is therefore aimed at candidates who have a strong knowledge of ITIL v3.
ITIL 4 Managing Professional Transition Course Outline
Create, Deliver, and Support
- Understand how to plan and build a service value stream to create, deliver, and support services
- Know how relevant ITIL practises contribute to the creation, delivery and support across the SVS and value streams
- Know how to create, deliver and support services
- Know how to coordinate, prioritise and structure work and activities to create deliver and support services, including managing queues and backlogs, and prioritising work
Drive Stakeholder Value
- Understand how customer journeys are designed
- Understand the concept of the customer journey (2) BL2 1
- Know how to foster stakeholder relationship
- Know how to shape demand and define service offerings
- Know how to onboard and offboard customers and users
- Know how to act together to ensure continual value co-creation (service consumption / provisioning)
- Know how to realise and validate service value
High Velocity IT
- Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
- Understand the digital product lifecycle in terms of the ITIL 'operating model'
- Know how to create, deliver, and support services
ITIL 4 Managing Professional Transition FAQs
Can I take the ITIL 4 Managing Professional Transition exam if I only have 15 ITIL v3 credits?
Unfortunately, you must have 17 ITIL v3 credits to take the ITIL 4 Transition Exam.
Do I have to take ITIL 4 Foundation separately?
No, you can take this transition module and upon passing the exam, you will earn the ITIL 4 Managing Professional designation.
What background do I need for this ITIL 4 Transition module?
This course is intended for candidates who have a strong knowledge of ITIL v3 with either ITIL 3 Expert level certification or a minimum of 17 ITIL v3 credits.
What is ITIL 4?
ITIL 4 provides you with comprehensive guidance for the management of information technology in the modern service economy. The ITIL 4 framework is built on established ITSM practises and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
Klassrum, On-demand och självstudier
Note: This course runs for 5 dagar
-
19 - 23 apr 9:00 - 4:30 CEST Stockholm / Online (AnyWare)
-
28 jun - 2 jul 9:00 - 4:30 BST Online (AnyWare)
-
13 - 17 sep 9:00 - 4:30 BST Online (AnyWare)
-
22 - 26 nov 9:00 - 4:30 GMT Online (AnyWare)
-
1 - 5 mar 9:00 - 4:30 EST Online (AnyWare)
-
21 - 25 jun 9:00 - 4:30 EDT Herndon, VA / Online (AnyWare)
-
16 - 20 aug 9:00 - 4:30 EDT New York / Online (AnyWare)
-
27 sep - 1 okt 9:00 - 4:30 EDT Alexandria, VA / Online (AnyWare)
-
4 - 8 okt 9:00 - 4:30 EDT Ottawa / Online (AnyWare)
-
13 - 17 dec 9:00 - 4:30 EST Herndon, VA / Online (AnyWare)
Kurs med startgaranti
När du ser symbolen för “Guaranteed to Run” vid ett kurstillfälle vet du att kursen blir av. Garanterat.ITIL 4 Managing Professional Transition Unlimited Training Information
ITIL MPT Blended Training Description
You get annual access to an official on-demand ITIL MPT course, unlimited retakes of our 5-day instructor-led class, official courseware, and practise exams with support directly from the course instructor.
Prerequisites
To take the transition module, all candidates must be at ITIL 3 Expert level or have a minimum of 17 v3 credits. It is therefore aimed at candidates who have a strong knowledge of ITIL v3.
How to Schedule Your Instructor-Led Training
Once payment is received, you will receive details for your Unlimited Access Training Bundle via email. At that time, you may call or email our customer service team for assistance in enrolling in the event date of your choice.
On-Demand Training Content
Module 00: Course Introduction
- Agenda & Introductions
- Overview of the Transition Certification
- Transition Exam Details
- Materials to Support the Class
Module 01: Foundation
- Introduction
- Key Definitions
- Service Offering
- Service Relationship Management
- Service Provision
- Service Consumption
Module 02: Foundation
- Introduction
- Dimensions of Service Management
- Organisations & People
- Information & Technology
- Partners & Suppliers
- Value Streams & Processes
Module 03: Foundation
- Introduction
- Service Value System (SVS)
- Service value chain (SVC)
Module 04: Foundation
- Introduction
- Guiding Principles
- Focus on Value, Start Where You Are, Progress Iteratively with Feedback, Collaborate and Promote Visibility, Think and Work Holistically, Keep It Simple and Practical, Optimise and Automate
Module 05: Foundation
- Foundation Summary
- Foundation Sample Questions
- Foundation Exercise: ITIL4 MPT – Foundation Review v1
Module 06: Direct, Plan & Improve
- Scope and Strategic Planning
- Cascading Objectives
- Policies, Controls and Guidelines
- Compliance and Decision-Making Authorities
Module 07: DPI
- Risk Management and Governance
- Governance and DPI
Module 08: DPI
- Organisational Change Management (OCM)
- Impact of OCM and DPI
- Managing Stakeholders
Module 09: DPI
- All About Communication
- Feedback Channels
Module 10: DPI
- DPI Summary
- DPI Sample Exam Questions
- DPI Exercise
Module 11: CDS
- Organisational Structures
- Collaboration vs. Cooperation
- All about Teams (Competencies, Culture)
Module 12: CDS
- Employee Satisfaction
- Customer-Orientation
- Communication
- Workforce Planning
Module 13: CDS
- Measuring and Reporting
- Continual Improvement
Module 14: CDS
- Service Value Streams
- Designing Service Value Streams
- Value Stream Mapping
- Metrics for Value Streams
Module 15: CDS
- Value Streams for a New Service
- Value Stream for User Support
Module 16: CDS
- Managing Queues and Backlogs
- Prioritising Work
- Shift-Left
- Sourcing
Module 17: CDS
- CDS Summary
- CDS Sample Exam Questions
- CDS Exercise
Module 18: DSV
- Customer Journey
- Benefits
Module 19: DSV
- Mutual Readiness
- Managing Suppliers & Partners
- Service Relationship Types
- Building Service Relationships (Three C’s of Trustworthiness)
- Service Provider Capabilities and Customer Needs
Module 20: DSV
- Design Digital Service Experiences – Lean
- Design Digital Service Experiences - Agile
- Service Design Thinking and Service Blueprinting
Module 21: DSV
- Design for Onboarding
- Selling and Procuring
Module 22: DSV
- Onboarding and Offboarding Activities
- Relating with Users and Fostering Relationships
- User Engagement and Delivery Channels
Module 23: DSV
- Enabling Users for Service
- Elevating Mutual Capabilities
- Offboarding
Module 24: DSV
- Ongoing Service Interactions
- Service Requests
- Moments of Truth & Intelligent Disobedience
- User Communities and User Feedback
Module 25: DSV
- Service Value and Value Realization
- Tracking Performance, Outputs, and Outcomes
Module 26: DSV
- Evaluate and Improve the Customer Journey
- Continual Improvement
- Charging and Billing
Module 27: DSV
- DSV Summary
- DSV Sample Exam Questions
- DSV Exercise
Module 28: HVIT
- HVIT Terms
- Digital Transformation
Module 29: HVIT
- Valuable Investments
- Fast Development, Resilient Operations
- Value Co-Creation; Assured Conformance
Module 30: HVIT
- Four Dimensions
- PESTLE
- Service Value System
Module 31: HVIT
- Service Value Chain
- SVC and the Consumer
- SVC and Value Streams
- Digital Product Lifecycle
Module 32: HVIT
- Five Behaviours for HVIT
- Principles, Models and Concepts
- Purpose, People, Process
- Purpose: Ethics; Design Thinking
Module 33: HVIT
- People: Safety Culture
- Progress: Complex Environments
Module 34: HVIT
- Progress: Lean; Toyota Kata
- HVIT Approaches
- Lean, Agile, Resilient, Continuous
- Service Dominant Logic
Modules 35: HVIT
- HVIT Summary
- HVIT Samples Exam Questions
- HVIT Exercise
Module 36: Summary
- Summary Recap of Foundation, DPI, CDS, DSV, HVIT
- Full Sample Exam
ITIL 4 Managing Professional Transition FAQs
What background do I need for this ITIL 4 Transition module?
This course is intended for candidates who have a strong knowledge of ITIL v3 with either ITIL 3 Expert level certification or a minimum of 17 ITIL v3 credits.Does this course include the official ITIL 4 books?
No, reading the books is not essential to take the course or prepare for the exam. The exam syllabus does however recommend reading the ITIL 4 core books which you can purchase from the TSO publishers online bookstore or from other vendors.
How long is the on-demand course?
The course contains about 15 hours of instruction time. This does not include study time and your interation with the additional resources and exam prep materials.Do I have to take ITIL 4 Foundation separately?
No, you can take this transition module and upon passing the exam, you will earn the ITIL 4 Managing Professional designation.How will I access my course materials if I choose this method?
Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.How do I use my exam voucher to take the ITIL MPT exam?
After you receive your ITIL MPT exam voucher from Learning Tree, the exam can be taken any time after the course is completed via ProctorU (online) or at an eligible testing centre.How do I receive PMI PDU's for the on-demand course?
This on-demand course qualifies for continuing education credits in the PMI Schema. To record your PDU's follow these steps:- Go to https://www.pmi.org/
- Log in using your registered user name
- Go to myPMI, then select Report PDUs on CCRS
- Select Course or Training category
- Fill in all required information
How do I schedule my instructor-led training?
Once payment is received, you will receive details for your Unlimited Access Training Bundle via email. At that time, you may call or email our customer service team for assistance in enrolling in the event date of your choice.
Your ITIL Training Comes with a 100% Satisfaction Guarantee!*
*Partner-delivered courses may have different terms that apply. Ask for details.