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ITIL® 4 Managing Professional (MP) Transition Training
Nivå: Intermediate
The Managing Professional transition module is designed to allow ITIL v3 candidates with 17 credits to easily transition across to ITIL 4. Upon successfully passing the exam you will gain the designation of ITIL 4 Managing Professional via one course and one exam. In addition to fully preparing you for this exam, this 5-day ITIL 4 tranisition module will teach you how to create, deliver, and support services and drive stakeholder value.
Nyckelfunktioner:
- ITIL 4 Managing Professional Transition exam included (exam voucher provided)
- After-course instructor coaching benefit
- Prep questions, and additional resources included
Du kommer lära dig att:
- Understand the key concepts of service management
- Understand how the ITIL guiding principles can help an organisation adopt and adapt service management
- Understand the four dimensions of service management
- Understand the purpose and components of the ITIL service value system
- Understand the activities of the service value chain, and how they interconnect
- Describe the interconnected nature of the service value chain and how this supports value streams
Välj den utbildningsform som passar dig bäst
LIVE, LÄRARLEDD
Klassrum och självstudier
- 5-day instructor-led training course
- ITIL 4 Managing Professional Transition exam voucher provided
- Prep questions and review resources included
- One-on-one after course instructor coaching
FÖRETAGSINTERN UTBILDNING
Teamträning
- Använd denna eller någon annan utbildning i ditt företag
- Fullskalig programutveckling
- Levereras när, var och hur du vill
- Blandade utbildningsmodellerSkräddarsytt innehåll
- Coaching av ett expertteam
Anpassa kurs och innehåll efter teamets behov
Kontakta ossUtveckla dig och ditt team med anpassade eller öppna kurser alternativt e-learning
Learning Tree erbjuder kundanpassad utbildning hos er, öppna kurser i Stockholm, London eller Washington, möjlighet att delta via våra Anywhere centers (Malmö, Göteborg, Linköping, Stockholm eller Borlänge) eller olika former av e-learning med lärarstöd. Läs mer på www.learningtree.se/priser .
Klassrum och självstudier
Note: This course runs for 5 dagar
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23 - 27 mar 9:00 - 4:30 CET Stockholm Boka Din Kursplats
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22 - 26 jun 9:00 - 4:30 CEST Stockholm Boka Din Kursplats
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19 - 23 okt 9:00 - 4:30 CEST Stockholm Boka Din Kursplats
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20 - 24 jan 9:00 - 4:30 GMT London / Online (AnyWare) Boka Din Kursplats
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16 - 20 dec 9:00 - 4:30 EST Rockville, MD / Online (AnyWare) Boka Din Kursplats
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13 - 17 jan 9:00 - 4:30 EST Ottawa / Online (AnyWare) Boka Din Kursplats
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3 - 7 feb 9:00 - 4:30 EST Herndon, VA / Online (AnyWare) Boka Din Kursplats
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20 - 24 apr 9:00 - 4:30 EDT Ottawa / Online (AnyWare) Boka Din Kursplats
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11 - 15 maj 9:00 - 4:30 EDT Herndon, VA / Online (AnyWare) Boka Din Kursplats
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10 - 14 aug 9:00 - 4:30 EDT Herndon, VA / Online (AnyWare) Boka Din Kursplats
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31 aug - 4 sep 9:00 - 4:30 EDT New York / Online (AnyWare) Boka Din Kursplats
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14 - 18 sep 9:00 - 4:30 EDT Rockville, MD / Online (AnyWare) Boka Din Kursplats
Kurs med startgaranti
När du ser symbolen för “Guaranteed to Run” vid ett kurstillfälle vet du att kursen blir av. Garanterat.ITIL 4 Managing Professional Transition Course Information
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Requirements
To take the transition module, all candidates must be at ITIL 3 Expert level or have a minimum of 17 v3 credits. It is therefore aimed at candidates who have a strong knowledge of ITIL v3.
ITIL 4 Managing Professional Transition Course Outline
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Create, Deliver, and Support
- Understand how to plan and build a service value stream to create, deliver, and support services
- Know how relevant ITIL practises contribute to the creation, delivery and support across the SVS and value streams
- Know how to create, deliver and support services
- Know how to coordinate, prioritise and structure work and activities to create deliver and support services, including managing queues and backlogs, and prioritising work
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Drive Stakeholder Value
- Understand how customer journeys are designed
- Understand the concept of the customer journey (2) BL2 1
- Know how to foster stakeholder relationship
- Know how to shape demand and define service offerings
- Know how to onboard and offboard customers and users
- Know how to act together to ensure continual value co-creation (service consumption / provisioning)
- Know how to realise and validate service value
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High Velocity IT
- Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
- Understand the digital product lifecycle in terms of the ITIL 'operating model'
- Know how to create, deliver, and support services
Teamträning
ITIL 4 Managing Professional Transition FAQs
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Can I take the ITIL 4 Managing Professional Transition exam if I only have 15 ITIL v3 credits?
Unfortunately, you must have 17 ITIL v3 credits to take the ITIL 4 Transition Exam.
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Do I have to take ITIL 4 Foundation separately?
No, you can take this transition module and upon passing the exam, you will earn the ITIL 4 Managing Professional designation.
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What background do I need for this ITIL 4 Transition module?
This course is intended for candidates who have a strong knowledge of ITIL v3 with either ITIL 3 Expert level certification or a minimum of 17 ITIL v3 credits.
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What is ITIL 4?
ITIL 4 provides you with comprehensive guidance for the management of information technology in the modern service economy. The ITIL 4 framework is built on established ITSM practises and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
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