ITIL 4 is all about focusing on the value you create for the customer, but what makes "business value" so crucial to the success of your IT service management strategy? Unfortunately, many organisations focus on what they do instead of what their customers obtain from it, and then are left wondering why their customers are unhappy that they didn't get the outcomes expected.
Join ITIL® Master Ahmad Shuja to learn about the ITIL 4 Guiding Principles from the perspective of business value. In this webinar, you will:
Earn 1 CEU. Credits are self-reported to the industry certifying bodies. Check their respective websites for details/qualifications.
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[Webinar ID #1146]