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You Will Learn How To
- Make intelligent decisions with limited time and information
- Reframe issues to ensure greater problem-solving accuracy
- Convert conflicting opinions into useful insights
- Leverage a range of qualitative and quantitative tools to enact your decisions
- Foster efficient and effective group decision making
- Ensure decisions are implemented by the organisation
Course Benefits
In today's business environment, professionals deal with uncertainties from every angle as pressure to make the right decisions builds. The ability to make critical, high-impact decisions under less than ideal conditions requires clarity, confidence and decisiveness. This course provides you with the skills to wade through uncertainty to reach well-considered decisions and gives you the necessary knowledge to repeat your success in the future.
Who Should Attend
Anyone in a decision-making capacity who would like to learn how to make successful business decisions, including managers, business analysts, department heads and team leaders.
Extensive activities throughout the course immerse you in an authentic environment, providing practical experience in making successful business decisions. Activities include:
- Analysing probability and impact of real-life scenarios
- Implementing key business drivers and stakeholder needs
- Reframing issues for decision-making effectiveness
- Clarifying opinions within groups and teams
- Leveraging integrative thinking in group meetings
- Facilitating team decision making in simulated case studies
- Applying qualitative and quantitative analysis tools
- Creating solutions for key business initiatives
- Convincing managers to implement critical decisions
- Designing metrics to monitor and track success ratios
Course Content
Examining the Psychology of Decision Making
Analysing the business environment
- Evaluating the impact of key business drivers
- Developing an awareness of issues and risk
- Reframing the decision landscape
The thinking behind decision making
- Recognising the psychology of the process
- Quantifying the risks associated with decision making
Negotiating Conflicting Opinions to Set Direction
Delivering results in a group
- Overcoming the ambiguity and uncertainty of opinions
- Increasing personal effectiveness through integrative thinking
- Forging a four-step process to integrate multiple points of view
Applying models to get results
- Facilitating the "Six Hats" theory to decision analysis
- Removing bias and limited perspective in a group
Balancing Your Skills with Qualitative and Quantitative Techniques
Leveraging qualitative analysis tools
- Performing probability and impact analysis
- Differentiating between acceptable and unacceptable odds
Adopting quantitative financial analysis to back up your decisions
- Evaluating potential initiatives using a range of tools including net present value (NPV) and return on investment (ROI)
- Establishing a multistep decisional process
- Identifying trends in quantitative analysis
Facilitating Decisions in Groups and Teams
Steering group dynamics to ensure success
- Managing discussions through affinity analysis
- Eliciting ideas using the Delphi technique
- Recognising group needs through prioritisation
- Mastering the skill of facilitated dialogue
- Establishing common ground with divided stakeholders
- Uniting groups and teams for ongoing success
Influencing stakeholders to implement decisions
- Implementing your decisions in an environment resistant to change
- Redirecting resistance by leveraging emotional intelligence
- Undertaking and reviewing your plans
- Leveraging the art of persuasion
Creating Growth Opportunities
Making decisions to maximise asset value
- Identifying profit models in your organisation
- Rating their effectiveness
- Measuring the impact of key variables
Personalising your profit model approach
- Structuring a plan to focus your organisation's efforts on profitability
- Selecting profit models to maximise benefits
- Realigning your organisation to implement the model
Adapting Decision Strategies for Complex Situations
Risk response strategies
- Adhering to best practices to solve real-world issues
- Implementing plans to mitigate or avoid negative risks
- Exploiting or enhancing positive risks
Converting strategy into action
- Developing growth opportunities
- Building appropriate plans to consider the downstream impacts of your decisions
- The "butterfly effect" in decision making
- Navigating "complexity theory" in long-term planning
Monitoring and controlling sustainability
- Building downstream measures to track success
- Adjusting for continuous improvement
- Reporting progress to key stakeholders
Personalising Your Approach to Decision Making
- Analysing real problems using best practices
- Evaluating the data with proven tools and techniques
- Making success repeatable by converting theory into practice
- Applying decision-making best practices
- Ensuring appropriate due diligence in agreed results
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