Setting the Stage for Great Management

Best practices of contemporary management

• Defining customer success
• Establishing a sense of direction
• Adopting a continuous improvement mind-set
• Empowering people for high performance

Identifying stakeholder needs

• Mapping the stakeholder environment
• Identifying mutual and conflicting expectations
• Establishing success criteria

Applying a Model for Management Excellence

Importance of management identity

• Making the transition from expert to manager
• How managing, leading and administering relate
• Managing people more expert than you

What kind of manager do you want to be?

• Developing a management role model
• Adapting the model to your managerial situation
• Ten things all successful managers do

Managing with Emotional Intelligence

Five characteristics of the effective manager

• Knowing yourself: developing three key intrapersonal skills
• Working with others: applying integral interpersonal skills

Applying emotional intelligence day to day

• Responding appropriately in key situations
• Using emotional intelligence to lead by example

Motivating Individuals for Performance

Recognising key motivators

• Avoiding the top demotivators
• Leveraging motivators that work for everyone
• Maximising your impact on motivation

Matching motivators to individual expectations

• Identifying people's basic needs
• Recognising and responding to generational differences
• Developing and applying a motivational strategy

The Art of Delegation

Fostering commitment through effective delegation

• Creating a spirit of partnership
• Establishing a common understanding of success
• Applying a proven step-by-step process for delegation

Getting the job done: task and process

• Determining individual strengths
• Building on natural talents
• Collaborating for successful outcomes

Achieving Goals through People

Agreeing on clear expectations

• Setting group norms for yourself and your team
• How your expectations influence others
• Establishing shared purpose and mutual accountability

Amplifying individual contributions through synergistic teamwork

• Creating an environment conducive to collaboration
• Practical and productive team-building techniques

Helping your team work more productively

• Enhancing communication through a three-layer model
• The importance of team dynamics and diversity

A Proactive Approach to Managing Performance

Enabling and supporting excellent performance

• Developing others to achieve their potential
• Focusing performance through effective measures
• Utilising continuous appraisal techniques
• Integrating coaching and appraisal to build performance

Effectively managing workplace disruption

• Intervening when performance goes off track
• Reinforcing and redirecting behaviours with constructive feedback

The Power of Vision

Starting with the end in mind

• Creating momentum and flexibility in your team
• Keeping the future in focus

Crafting your personal vision of management

• Taking action to implement your personal vision
• Challenging organisational constraints