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You Will Learn How To
- Create, document and test continuity arrangements for your organisation
- Perform a risk assessment and Business Impact Assessment (BIA) to identify vulnerabilities
- Select and deploy an alternate site for continuity of mission-critical activities
- Identify appropriate strategies to recover the infrastructure and processes
- Organise and manage recovery teams
- Test and maintain an effective recovery plan in a rapidly changing technology environment
Course Benefits
A major disaster could cripple your organisation, suspending mission-critical processes and disrupting service to your customers. In this course, you learn to identify vulnerabilities and implement appropriate countermeasures to prevent and mitigate threats to your mission-critical processes. You learn techniques for creating a business continuity plan (BCP) and the methodology for building an infrastructure that supports its effective implementation.
Who Should Attend
Anyone responsible for ensuring the continuity of an organisation's critical systems or processes, including project and business managers, help desk personnel and human resources professionals.
Workshop Course
Through a series of interactive small-group workshops and an evolving case study, you design and develop a disaster recovery plan. Workshops include:
- Assessing threats
- Avoiding disasters
- Identifying the impact on critical business functions
- Recognising alternatives for continuing business functions
- Planning your continuity project
- Organising team structures for use in an emergency
- Creating a recovery plan from the response to a disaster
Course Content
Introduction and Overview
- Business continuity vs. disaster recovery
- Why a recovery plan is a crucial asset
- Sources of threat
- Codes of practice and legislative requirements
Measuring Risk and Avoiding Disaster
Assessing risk in the enterprise
- Choosing the assessment method
- The five-step risk process
- Matching the response to the threat
Identifying mission-critical continuity needs
- Evaluating which functions are critical
- Setting priorities based on time horizons
- Prioritising processes and applications
Implementing disaster avoidance
- Avoiding disasters by taking effective preventive actions
- Creating contingency plans for unavoidable threats
The four-step Business Impact Assessment (BIA)
- Identifying the threat
- Assessing the risk to the enterprise
- Identifying business-critical activities
- Specifying required IT support from technical staff
Designing Recovery Solutions
Establishing a disaster recovery site
- Site choices: configuration and acquisition
- Choosing suppliers: in-house vs. third-party
- Specifying equipment
Selecting backup and restore strategies
- Matching strategy to operational constraints
- Meeting the organisation's storage requirements for vital records
Restoring communications and recovering users
- Determining vital users with the BIA
- Rerouting voice, mail, goods delivery
- Eliminating network single points of failure
- Connecting end users
- Meeting varied user-recovery needs
Implementing a Project Management Approach
Managing and documenting the planning project
- Identifying stakeholders
- Analysing stakeholder needs
- Obtaining the funding commitments
- Defining clear goals at the start
Running the project
- Controlling the project via tracking
- Managing risks and issues
- Testing deliverables
Responding to Disaster
Creating the recovery plan
- Capturing the planning output
- Creating recovery-team charters
- Defining roles and responsibilities
- Responding to recovery scenarios
- Information directories and equipment inventories
Directing the disaster recovery teams
- Planning and conducting Crisis Communications
- Connecting with emergency services
- Team actions following a disaster
Assuring the Plan and Applying Document Management
Rehearsing the business continuity plan
- The reasons for testing the plan
- Considering the impact on the organisation's activities
- Using a step-by-step process to test the plan
- Developing test scenarios and using test results effectively
Maintaining the business continuity plan
- Applying change control: why and how
- Ensuring normal developments are accounted for in the plan
- Scheduling regular reviews
- Applying document management discipline to the plan
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