You Will Learn How To
- Build and lead virtual and remote teams to create success in the global workplace
- Adapt your leadership approach to meet the unique demands of working globally
- Foster key relationships that develop and maintain collaboration and successful team performance
- Facilitate effective and productive teams using a variety of communication technologies
- Diagnose and manage the risks and benefits of distance and cultural diversity
- Design an action plan to optimise your team's effectiveness
Course Benefits
Whether communicating with a colleague in the next office or across the world, virtual and remote working (VRW) is the norm of the twenty-first century. In this course, you gain the skills to lead teams that deliver results across multisite and multinational environments. You learn to manage the collaboration of virtual teams via e-communications and enhance productivity by balancing technological and human communications.
Who Should Attend
Managers, project managers, directors and anyone who leads or collaborates with virtual, remote, third-party or international teams.
Workshop Course
Interactive, small-group workshops reinforce the concepts presented in the class. Activities include:
- Quantifying the effects of separation
- Creating team vision and success criteria
- Evaluating communication technologies
- Mapping and analysing the team environment
- Analysing stakeholder priorities
- Identifying actions to optimise virtual working effectiveness
Course Content
Introduction and Overview
- Defining virtual and remote working
- Dealing with the realities of effective global teamwork
- Identifying the benefits and impacts of separation factors
Creating a Leadership Model for the Virtual World
Overcoming the challenges of working in virtual teams
- Planning to meet the challenges of a 24-hour world
- Unique characteristics of virtual and remote leadership
Analysing the impact of distance on collaborative working
- Comparing working together with working apart
- Factoring in the effect of trust among team members
Establishing the foundation for effective collaboration
- Defining "team" in a wider and more productive sense
- Providing what team members need to be successful
Developing Your Virtual Team
Evaluating your readiness
- Assessing organisational and management capabilities
- Recognising team potential
Building and maintaining a successful virtual team
- Identifying key staff competencies and qualities
- Establishing trust across your virtual teams
- Mapping the key relationships to enhance team success
- Investing in virtual team effectiveness
Networking and fostering relationships with key influencers
- Analysing the perspectives and priorities of stakeholders
- Implementing the most effective factor for virtual and remote working success
- Navigating organisational and political complexities
- Creating strategies for building relationships
Managing high-performance virtual teams
- Coaching and training in a virtual workplace
- Virtual management pitfalls to avoid
- Selecting an appropriate management style
The start-up session: the key to VRW success
- Generating team ground rules to enhance effectiveness and efficiency
- Orienting new remote team members
- Running effective virtual team start-up sessions
Technology, Communication and the Virtual Workplace
Enhancing the benefits of virtual collaboration
- Distinguishing and defining the six key communication content areas
- Addressing key behaviours unique to virtual workers
- Generating structured processes for selecting the right medium for key team activities
Leveraging key virtual technologies
- E-mail
- Intranets/Extranets
- IM
- Blogs
- Wikis
- Social Networking
- Conferencing and collaboration tools
- Tips for using e-mail efficiently
- Evaluating virtual tools to maximise communication
Managing Diversity and Distance
Working with cultural diversity
- Exploring levels and categories of culture
- Responding positively to the range and depth of cultures
- Incorporating cultural differences to benefit the team
When things go wrong at a distance
- Proactive approaches to conflict pressure points
- Overcoming the isolation factor
Creating an Action Plan to Lead Virtual Work
Taking a proactive approach to daily leadership
- Refocusing leadership actions using a three-level model
- Adapting a communication plan to track progress
Establishing a personal action plan for successful implementation
- Practical tips and techniques for successfully managing virtual work
- Instituting your personal leadership success criteria
- Shifting to a new set of leadership priorities
- Adopting a leadership strategy based on collaborative teamwork and structured communication
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