The Art of Coaching:
Enabling Employees to Achieve Their Potential

The Powerful Art of Coaching

The spirit and practice of coaching

• Creating a symbiotic relationship between organisational and individual performance
• Building a performance-enhancing culture
• Forging a partnership of trust and respect

Benefits of coaching

• The positive effect on the bottom line
• Reinforcing and maximising training outcomes
• Reaping the emotional rewards of achievement

Coaching: The critical cornerstone of leadership

• Benchmarking coaching attitudes and skills
• Experiencing "magnificence"

Structuring the Learning and Coaching Cycle

Setting the foundation

• Clarifying expectations through well-formed outcomes
• Examining alternative pathways to achievement
• Eliciting the current reality
• Committing to a course of action
• Drafting the coaching contract

Supporting the learning process

• Creating a learning environment
• Demonstrating the art of high-quality listening
• Asking structured questions
• Sharing perceptions
• Identifying proactive and reactive coaching opportunities

Reviewing the results

• Establishing shared insight through quality feedback
• Encouraging self-evaluation
• Fostering self-awareness and self-responsibility
• Closing the loop and reviewing success

Honing Your Coaching Skill Set

Creating a supportive environment

• Building trust and mutual respect
• Providing "psychological safety"
• Demonstrating emotional intelligence

Leveraging coaching language techniques

• Utilising the questioning technique
• The use of silence
• Reinforcement
• Redirecting
• Reframing
• Coaching language patterns
• Clarifying goals
• Solving problems
• Overcoming limiting beliefs
• Exploring deeper emotions

Adapting Your Coaching Style to Individuals and Situations

Developing insight into self and others

• Assessing individual needs
• Eliciting values and motivators
• Setting challenging and realistic goals

Adopting appropriate coaching styles

• Profiling your personal behaviour patterns
• Managing the coaching dynamic
• Selecting effective interventions
• Flexing between different coaching styles

Overcoming internal and external barriers to coaching

• Challenging mental models
• Recognising and addressing reluctance

Team coaching

• Creating a common vision of excellence
• Ensuring interactivity for maximum benefit

Coaching for Commitment

The passion of the coach

• Instilling passion and commitment in others
• Unleashing the power of positive dialogue
• Optimising individuality and uniqueness
• Co-achieving through mutual support and learning
• Promoting transformational coaching

Meeting the moral commitment of modern leadership

• Creating the climate for performance excellence
• Providing leadership to instill self-belief